Customer-Centricity Jobs in the North of England

Customer-Centric
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 291 192 287
Rank change year-on-year -99 +95 +2
Permanent jobs citing Customer-Centricity 93 271 185
As % of all permanent jobs advertised in the North of England 0.53% 1.60% 1.01%
As % of the Processes & Methodologies category 0.63% 1.66% 1.07%
Number of salaries quoted 65 123 105
10th Percentile £27,000 £41,250 £30,000
25th Percentile £28,500 £60,625 £45,000
Median annual salary (50th Percentile) £42,500 £70,000 £71,640
Median % change year-on-year -39.29% -2.29% +50.82%
75th Percentile £60,000 £72,500 £85,000
90th Percentile £70,000 - £100,000
England median annual salary £46,958 £70,000 £68,750
% change year-on-year -32.92% +1.82% +25.00%

All Process and Methodology Skills
North of England

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,671 16,349 17,218
As % of all permanent jobs advertised in the North of England 82.99% 96.81% 94.04%
Number of salaries quoted 11,247 7,908 10,703
10th Percentile £27,500 £31,250 £29,000
25th Percentile £37,000 £40,000 £38,317
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% +5.26%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £80,000 £81,650 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer-Centricity
Job Vacancy Trend in the North of England

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Customer-Centricity in the North of England.

Salary trend for Customer-Centricity in the North of England

Customer-Centricity
Salary Histogram in the North of England

Salary distribution for jobs citing Customer-Centricity in the North of England over the 6 months to 20 May 2024.

Salary histogram for Customer-Centricity in the North of England

Customer-Centricity
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the North of England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -27 54 £35,000 -50.00% 30
Yorkshire -36 36 £51,250 -26.79% 18
North East -18 3 £37,500 -46.43% 7
Customer-Centricity
England

Customer-Centricity
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.90%) Microsoft Exchange
2 5 (5.38%) SharePoint
3 1 (1.08%) Moodle
Applications
1 8 (8.60%) Microsoft Office
2 6 (6.45%) Microsoft Excel
3 4 (4.30%) Microsoft PowerPoint
4 1 (1.08%) Adobe XD
4 1 (1.08%) Chatbot
4 1 (1.08%) InVision
4 1 (1.08%) Microsoft Project
4 1 (1.08%) Sketch
4 1 (1.08%) Zeplin
Business Applications
1 1 (1.08%) Dynamics GP
Cloud Services
1 13 (13.98%) Entra ID
2 12 (12.90%) Azure
3 8 (8.60%) Microsoft 365
4 5 (5.38%) OneDrive
5 4 (4.30%) AWS
6 3 (3.23%) GCP
6 3 (3.23%) SaaS
7 2 (2.15%) Google Analytics
7 2 (2.15%) Power Platform
8 1 (1.08%) Azure Data Factory
8 1 (1.08%) Figma
Communications & Networking
1 5 (5.38%) Firewall
1 5 (5.38%) VoIP
2 4 (4.30%) Cisco Firepower
2 4 (4.30%) Cisco IOS
2 4 (4.30%) Cisco ISE
3 2 (2.15%) DNS
3 2 (2.15%) TCP/IP
4 1 (1.08%) Internet
Database & Business Intelligence
1 4 (4.30%) MySQL
1 4 (4.30%) SQL Server
2 2 (2.15%) Power BI
3 1 (1.08%) MariaDB
3 1 (1.08%) Relational Database
3 1 (1.08%) SQL Server Integration Services
Development Applications
1 4 (4.30%) Git
1 4 (4.30%) Postman
2 1 (1.08%) Axure RP
2 1 (1.08%) JIRA
General
1 43 (46.24%) Social Skills
2 17 (18.28%) Finance
3 11 (11.83%) Analytical Skills
4 7 (7.53%) Retail
5 6 (6.45%) Law
5 6 (6.45%) Public Sector
6 5 (5.38%) Automotive
6 5 (5.38%) German Language
7 4 (4.30%) Manufacturing
7 4 (4.30%) Organisational Skills
7 4 (4.30%) Pharmaceutical
7 4 (4.30%) Telecoms
8 3 (3.23%) Influencing Skills
9 2 (2.15%) Legal
9 2 (2.15%) Marketing
9 2 (2.15%) Tech for Good
Job Titles
1 13 (13.98%) Senior
2 11 (11.83%) Lead
2 11 (11.83%) Support Engineer
3 10 (10.75%) Analyst
3 10 (10.75%) IT Support
4 8 (8.60%) Architect
5 7 (7.53%) Team Leader
5 7 (7.53%) Technical Support
6 6 (6.45%) Project Manager
6 6 (6.45%) Technical Engineer
6 6 (6.45%) Technical Support Engineer
7 5 (5.38%) IT Engineer
7 5 (5.38%) IT Support Engineer
7 5 (5.38%) Senior Support Engineer
7 5 (5.38%) Senior Technical Engineer
7 5 (5.38%) Senior Technical Support
7 5 (5.38%) Senior Technical Support Engineer
8 4 (4.30%) Full Stack Developer
8 4 (4.30%) Product Lead
8 4 (4.30%) Software Engineering Manager
Libraries, Frameworks & Software Standards
1 9 (9.68%) .NET
2 8 (8.60%) Node.js
2 8 (8.60%) RESTful
3 6 (6.45%) CSS
3 6 (6.45%) HTML
4 4 (4.30%) React
5 3 (3.23%) AngularJS
5 3 (3.23%) Doctrine
5 3 (3.23%) jQuery
5 3 (3.23%) LAMP
5 3 (3.23%) Laravel
5 3 (3.23%) Symfony
5 3 (3.23%) Vue
6 1 (1.08%) AWS CDK
6 1 (1.08%) EDI
6 1 (1.08%) HTML5
6 1 (1.08%) Web Services
Miscellaneous
1 12 (12.90%) Self-Motivation
2 6 (6.45%) Management Information System
3 5 (5.38%) Data Protection Act
3 5 (5.38%) Fat Client
3 5 (5.38%) Thin Client
4 4 (4.30%) Mobile App
4 4 (4.30%) Product Ownership
5 2 (2.15%) Driving Licence
5 2 (2.15%) Fibre Optics
5 2 (2.15%) Onboarding
6 1 (1.08%) Analytical Mindset
6 1 (1.08%) Legacy Systems
6 1 (1.08%) Life Science
6 1 (1.08%) New Media
6 1 (1.08%) PMI
6 1 (1.08%) VLE
Operating Systems
1 21 (22.58%) Windows
2 8 (8.60%) Windows 10
2 8 (8.60%) Windows Server
3 5 (5.38%) Apple iOS
4 4 (4.30%) Android
4 4 (4.30%) Linux
5 3 (3.23%) Mac OS
5 3 (3.23%) Unix
6 2 (2.15%) Windows Server 2003
Processes & Methodologies
1 38 (40.86%) Problem-Solving
2 31 (33.33%) Customer-Centric Approach
3 27 (29.03%) Customer Service
4 21 (22.58%) ITIL
5 17 (18.28%) Agile
6 14 (15.05%) Customer Experience
7 13 (13.98%) Incident Management
7 13 (13.98%) Project Management
8 12 (12.90%) Line Management
8 12 (12.90%) Process Improvement
9 11 (11.83%) Coaching
10 10 (10.75%) Collaborative Working
10 10 (10.75%) IT Strategy
10 10 (10.75%) Technology Strategy
11 9 (9.68%) Analytics
11 9 (9.68%) Computer Science
11 9 (9.68%) CRM
12 8 (8.60%) Mathematics
12 8 (8.60%) Service Management
12 8 (8.60%) Software Engineering
Programming Languages
1 11 (11.83%) SQL
2 7 (7.53%) PHP
3 4 (4.30%) Bash
3 4 (4.30%) JavaScript
3 4 (4.30%) PowerShell
3 4 (4.30%) Python
4 2 (2.15%) C#
Qualifications
1 9 (9.68%) Degree
2 7 (7.53%) Azure Certification
2 7 (7.53%) ITIL Foundation Certificate
3 5 (5.38%) ITIL Certification
4 4 (4.30%) CCNP
4 4 (4.30%) Cisco Certification
5 1 (1.08%) Microsoft Certification
5 1 (1.08%) PMI Certification
5 1 (1.08%) PMP
Quality Assurance & Compliance
1 5 (5.38%) Cyber Essentials
1 5 (5.38%) GDPR
1 5 (5.38%) ISO/IEC 27001
2 4 (4.30%) QA
3 3 (3.23%) Accessibility
4 2 (2.15%) COBIT
4 2 (2.15%) SLA
5 1 (1.08%) PMO
5 1 (1.08%) WCAG
System Software
1 14 (15.05%) Active Directory
2 4 (4.30%) Docker
3 3 (3.23%) Hyper-V
3 3 (3.23%) VMware Infrastructure
Systems Management
1 4 (4.30%) Kubernetes
2 1 (1.08%) Terraform
2 1 (1.08%) yum
Vendors
1 24 (25.81%) Microsoft
2 4 (4.30%) Aruba
2 4 (4.30%) Cisco
2 4 (4.30%) Fortinet
2 4 (4.30%) Palo Alto
2 4 (4.30%) SAP
3 3 (3.23%) Apple
3 3 (3.23%) IBM
3 3 (3.23%) Oracle
3 3 (3.23%) VMware
4 2 (2.15%) Google
5 1 (1.08%) Adobe
5 1 (1.08%) Blackboard
5 1 (1.08%) Progress
5 1 (1.08%) Talend