2nd Line Support Technician Jobs

Second Line Support Technician
UK

The median Second Line Support Technician salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 838 908 1167
Rank change year-on-year +70 +259 -294
Permanent jobs requiring a 2nd Line Support Technician 56 73 55
As % of all permanent jobs advertised in the UK 0.056% 0.072% 0.035%
As % of the Job Titles category 0.060% 0.079% 0.036%
Number of salaries quoted 39 68 55
10th Percentile £26,200 £25,196 £23,588
25th Percentile £26,750 £28,000 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £26,500
Median % change year-on-year - +13.21% +1.92%
75th Percentile £32,750 £32,250 £31,000
90th Percentile £33,850 £33,917 £36,000
UK excluding London median annual salary £30,000 £31,500 £26,021
% change year-on-year -4.76% +21.05% +3.05%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,899 92,293 151,422
% of permanent jobs with a recognized job title 94.62% 91.47% 96.10%
Number of salaries quoted 67,283 58,235 84,441
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,627 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Technician.

Salary trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +14 53 £30,000 -4.76% 8
England +55 46 £30,000 - 11
East of England +33 14 £31,000 -4.62% 2
Midlands - 14 £27,500 - 2
East Midlands - 12 £27,000 -
Scotland -51 9 £29,000 +3.57%
North of England +39 8 £30,000 +11.11% 1
North West +10 6 £31,750 - 1
Work from Home +85 5 £30,000 -1.64% 5
South East -18 4 £26,750 -15.08% 3
South West -27 4 £28,500 -12.31%
London +98 2 £31,000 +6.90% 3
Yorkshire +77 2 £27,337 +1.25%
West Midlands - 2 £30,500 - 2

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 42 (75.00%) Microsoft
2 41 (73.21%) Windows
3 30 (53.57%) Active Directory
4 29 (51.79%) Microsoft 365
5 24 (42.86%) Social Skills
6 21 (37.50%) Windows Server
7 19 (33.93%) VMware
7 19 (33.93%) Customer Service
8 17 (30.36%) Windows 10
9 16 (28.57%) Problem-Solving
9 16 (28.57%) ITIL
10 15 (26.79%) Driving Licence
11 9 (16.07%) VMware Infrastructure
11 9 (16.07%) CRM
11 9 (16.07%) Firewall
12 8 (14.29%) SharePoint
12 8 (14.29%) DHCP
12 8 (14.29%) TCP/IP
12 8 (14.29%) DNS
12 8 (14.29%) Azure
13 7 (12.50%) ITSM
13 7 (12.50%) Agile
14 6 (10.71%) Finance
14 6 (10.71%) Microsoft Exchange
14 6 (10.71%) Veeam
15 5 (8.93%) vSphere
15 5 (8.93%) McAfee ePO
15 5 (8.93%) Publishing
15 5 (8.93%) Inclusion and Diversity
15 5 (8.93%) Cisco

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.29%) SharePoint
2 6 (10.71%) Microsoft Exchange
3 3 (5.36%) IIS
Applications
1 4 (7.14%) Microsoft Office
Cloud Services
1 29 (51.79%) Microsoft 365
2 8 (14.29%) Azure
3 3 (5.36%) Entra ID
4 2 (3.57%) AWS
4 2 (3.57%) OneDrive
5 1 (1.79%) GCP
5 1 (1.79%) WhatsApp
Communications & Networking
1 9 (16.07%) Firewall
2 8 (14.29%) DHCP
2 8 (14.29%) DNS
2 8 (14.29%) TCP/IP
3 5 (8.93%) Wireless
4 4 (7.14%) Internet
4 4 (7.14%) Wi-Fi
5 2 (3.57%) VoIP
5 2 (3.57%) WAN
6 1 (1.79%) ADSL
6 1 (1.79%) Ethernet
6 1 (1.79%) LAN
6 1 (1.79%) MPLS
6 1 (1.79%) Remote Desktop
6 1 (1.79%) VLAN
6 1 (1.79%) VPN
Database & Business Intelligence
1 3 (5.36%) SQL Server
General
1 24 (42.86%) Social Skills
2 6 (10.71%) Finance
3 5 (8.93%) Inclusion and Diversity
3 5 (8.93%) Publishing
4 3 (5.36%) Analytical Skills
4 3 (5.36%) Organisational Skills
4 3 (5.36%) Public Sector
5 1 (1.79%) Manufacturing
5 1 (1.79%) Marketing
Miscellaneous
1 15 (26.79%) Driving Licence
2 3 (5.36%) Management Information System
3 1 (1.79%) CCTV
3 1 (1.79%) Mainframe
3 1 (1.79%) Private Cloud
3 1 (1.79%) Self-Motivation
3 1 (1.79%) Virtual Team
Operating Systems
1 41 (73.21%) Windows
2 21 (37.50%) Windows Server
3 17 (30.36%) Windows 10
4 3 (5.36%) Unix
5 1 (1.79%) Windows 7
5 1 (1.79%) Windows Server 2016
5 1 (1.79%) Windows Server 2019
Processes & Methodologies
1 19 (33.93%) Customer Service
2 16 (28.57%) ITIL
2 16 (28.57%) Problem-Solving
3 9 (16.07%) CRM
4 7 (12.50%) Agile
4 7 (12.50%) ITSM
5 5 (8.93%) Software Testing
5 5 (8.93%) Web Development
6 4 (7.14%) Mentoring
7 3 (5.36%) Server Management
8 2 (3.57%) Continuous Improvement
8 2 (3.57%) ERP
8 2 (3.57%) IT Strategy
8 2 (3.57%) Mobile Device Management
8 2 (3.57%) Software Deployment
8 2 (3.57%) Time Management
9 1 (1.79%) Asset Management
9 1 (1.79%) Logistics
9 1 (1.79%) Quality Management
9 1 (1.79%) Service Delivery
Programming Languages
1 4 (7.14%) PowerShell
Qualifications
1 4 (7.14%) CCNA
1 4 (7.14%) Cisco Certification
2 2 (3.57%) Degree
2 2 (3.57%) Microsoft Certification
2 2 (3.57%) Security Cleared
3 1 (1.79%) AWS Certification
3 1 (1.79%) DBS Check
3 1 (1.79%) MCP
3 1 (1.79%) MCSE
Quality Assurance & Compliance
1 4 (7.14%) SLA
2 1 (1.79%) Cyber Essentials
2 1 (1.79%) Cyber Essentials PLUS
2 1 (1.79%) GDPR
2 1 (1.79%) ISO/IEC 27001
2 1 (1.79%) QA
System Software
1 30 (53.57%) Active Directory
2 9 (16.07%) VMware Infrastructure
3 5 (8.93%) vSphere
4 3 (5.36%) Hyper-V
4 3 (5.36%) VMware ESXi
5 2 (3.57%) Virtual Desktop
Systems Management
1 5 (8.93%) McAfee ePO
2 4 (7.14%) Microsoft Intune
3 3 (5.36%) Microsoft Data Protection Manager
3 3 (5.36%) SCDPM
4 1 (1.79%) Autotask
4 1 (1.79%) FortiGate
4 1 (1.79%) SCCM
4 1 (1.79%) WSUS
Vendors
1 42 (75.00%) Microsoft
2 19 (33.93%) VMware
3 6 (10.71%) Veeam
4 5 (8.93%) Cisco
4 5 (8.93%) McAfee
5 3 (5.36%) Citrix
6 2 (3.57%) ConnectWise
6 2 (3.57%) Draytek
6 2 (3.57%) SAP
6 2 (3.57%) Sophos
7 1 (1.79%) Aruba
7 1 (1.79%) Datto
7 1 (1.79%) HP
7 1 (1.79%) Juniper
7 1 (1.79%) Kaseya
7 1 (1.79%) NetApp
7 1 (1.79%) Splunk
7 1 (1.79%) Ubiquiti
7 1 (1.79%) WatchGuard