SLA Jobs in the Midlands

Service Level Agreement (SLA)
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 110 98 79
Rank change year-on-year -12 -19 +30
Permanent jobs citing SLA 264 286 409
As % of all permanent jobs advertised in the Midlands 2.18% 3.15% 3.71%
As % of the Quality Assurance & Compliance category 15.08% 11.75% 19.12%
Number of salaries quoted 220 207 270
10th Percentile £22,725 £25,000 £21,453
25th Percentile £25,000 £28,000 £28,063
Median annual salary (50th Percentile) £28,119 £34,500 £35,000
Median % change year-on-year -18.50% -1.43% +3.70%
75th Percentile £40,625 £47,500 £47,500
90th Percentile £60,000 £63,750 £55,000
England median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
Midlands

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,751 2,435 2,139
As % of all permanent jobs advertised in the Midlands 14.48% 26.86% 19.39%
Number of salaries quoted 1,267 920 1,328
10th Percentile £25,750 £27,975 £27,000
25th Percentile £32,000 £36,750 £35,000
Median annual salary (50th Percentile) £47,500 £50,000 £46,085
Median % change year-on-year -5.00% +8.50% -0.89%
75th Percentile £62,500 £65,000 £60,000
90th Percentile £73,750 £80,000 £75,000
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 20 May 2024.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -2 184 £28,119 -25.02% 53
East Midlands -17 80 £28,500 -10.94% 26
SLA
England

SLA
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.17%) Microsoft Exchange
2 4 (1.52%) CMS
3 3 (1.14%) IBM Notes
3 3 (1.14%) SharePoint
4 2 (0.76%) IIS
5 1 (0.38%) Exchange Server 2007
Applications
1 18 (6.82%) Microsoft Office
2 9 (3.41%) Microsoft Excel
3 3 (1.14%) Microsoft PowerPoint
3 3 (1.14%) Spreadsheet
Business Applications
1 43 (16.29%) Salesforce CRM
2 17 (6.44%) SAP Oil and Gas
2 17 (6.44%) SAP S/4HANA
3 2 (0.76%) Remedy ITSM
Cloud Services
1 34 (12.88%) Microsoft 365
2 31 (11.74%) SaaS
3 22 (8.33%) Azure
4 9 (3.41%) AWS
4 9 (3.41%) Dynamics 365
5 3 (1.14%) Entra ID
5 3 (1.14%) OneDrive
5 3 (1.14%) Power Platform
6 2 (0.76%) Azure DevOps
6 2 (0.76%) Cloud Computing
7 1 (0.38%) Azure Cosmos DB
7 1 (0.38%) Azure Monitor
Communications & Networking
1 17 (6.44%) Wi-Fi
2 14 (5.30%) DHCP
2 14 (5.30%) DNS
3 11 (4.17%) TCP/IP
4 8 (3.03%) Broadband
4 8 (3.03%) SAN
5 7 (2.65%) Firewall
5 7 (2.65%) LAN
6 6 (2.27%) WAN
7 5 (1.89%) Wireless
8 4 (1.52%) VPN
9 3 (1.14%) Cisco ASA
9 3 (1.14%) IPsec
9 3 (1.14%) MPLS
9 3 (1.14%) Network Security
9 3 (1.14%) Remote Desktop
9 3 (1.14%) VoIP
9 3 (1.14%) WAAS
10 2 (0.76%) SD-WAN
11 1 (0.38%) xDSL
Database & Business Intelligence
1 7 (2.65%) Amazon RDS
2 2 (0.76%) Power BI
3 1 (0.38%) NoSQL
3 1 (0.38%) SQL Server
Development Applications
1 14 (5.30%) JIRA
2 2 (0.76%) Octopus Deploy
2 2 (0.76%) TeamCity
General
1 81 (30.68%) Social Skills
2 56 (21.21%) Analytical Skills
3 34 (12.88%) Law
4 22 (8.33%) Retail
5 14 (5.30%) Finance
6 6 (2.27%) Telecoms
7 4 (1.52%) Manufacturing
7 4 (1.52%) Organisational Skills
7 4 (1.52%) Presentation Skills
7 4 (1.52%) Public Sector
8 3 (1.14%) Inclusion and Diversity
8 3 (1.14%) Norwegian Language
9 2 (0.76%) French Language
9 2 (0.76%) Social Housing
10 1 (0.38%) Billing
10 1 (0.38%) Fire and Rescue
10 1 (0.38%) Legal
10 1 (0.38%) Local Government
Job Titles
1 49 (18.56%) Support Engineer
2 47 (17.80%) Analyst
3 43 (16.29%) Business Development Manager
3 43 (16.29%) Business Manager
3 43 (16.29%) Development Manager
4 29 (10.98%) Service Analyst
5 28 (10.61%) Service Desk Analyst
6 27 (10.23%) IT Support
7 23 (8.71%) Applications Support
8 17 (6.44%) Applications Engineer
8 17 (6.44%) Applications Support Engineer
8 17 (6.44%) IT Engineer
8 17 (6.44%) IT Support Engineer
9 14 (5.30%) Architect
9 14 (5.30%) IT Manager
9 14 (5.30%) Senior
10 13 (4.92%) Service Manager
10 13 (4.92%) Technical Engineer
11 12 (4.55%) Solutions Architect
12 11 (4.17%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 6 (2.27%) OLE
2 2 (0.76%) HTML
3 1 (0.38%) .NET
3 1 (0.38%) .NET Framework
3 1 (0.38%) Entity Framework
Miscellaneous
1 24 (9.09%) Driving Licence
2 23 (8.71%) Self-Motivation
3 17 (6.44%) Management Information System
4 12 (4.55%) Team-Oriented Environment
5 9 (3.41%) Onboarding
6 7 (2.65%) Data Centre
7 4 (1.52%) CMDB
7 4 (1.52%) EPoS
8 3 (1.14%) CCTV
8 3 (1.14%) Operational Technology
9 2 (0.76%) Cloud Native
10 1 (0.38%) Blockchain
10 1 (0.38%) Blog
10 1 (0.38%) Data Structures
10 1 (0.38%) IoT
10 1 (0.38%) iPhone
10 1 (0.38%) Product Ownership
10 1 (0.38%) Public Cloud
10 1 (0.38%) Replication
Operating Systems
1 51 (19.32%) Windows
2 23 (8.71%) Windows Server
3 14 (5.30%) Windows 10
4 13 (4.92%) Apple iOS
5 9 (3.41%) Windows Server 2016
5 9 (3.41%) Windows Server 2019
6 5 (1.89%) Android
7 4 (1.52%) Mac OS
8 2 (0.76%) Windows 7
9 1 (0.38%) Windows Server 2008
9 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 69 (26.14%) Customer Service
2 65 (24.62%) ITIL
3 63 (23.86%) Problem-Solving
4 57 (21.59%) CRM
5 55 (20.83%) Service Management
6 43 (16.29%) Active Listening
6 43 (16.29%) B2B
6 43 (16.29%) Business Development
6 43 (16.29%) Deadline-Driven
6 43 (16.29%) Value Proposition
7 32 (12.12%) Agile
7 32 (12.12%) Customer Requirements
8 30 (11.36%) Service Delivery
9 25 (9.47%) Incident Management
10 24 (9.09%) Continuous Improvement
11 23 (8.71%) ITSM
11 23 (8.71%) Release Management
12 22 (8.33%) ERP
13 20 (7.58%) Asset Management
14 19 (7.20%) Contract Negotiation
Programming Languages
1 25 (9.47%) SQL
2 6 (2.27%) PowerShell
3 2 (0.76%) Python
4 1 (0.38%) C#
4 1 (0.38%) JavaScript
4 1 (0.38%) Perl
4 1 (0.38%) VB.NET
Qualifications
1 17 (6.44%) BPSS Clearance
1 17 (6.44%) Security Cleared
2 13 (4.92%) Microsoft Certification
3 12 (4.55%) Degree
4 6 (2.27%) DBS Check
5 5 (1.89%) MCP
6 4 (1.52%) CCNA
6 4 (1.52%) CCNP
6 4 (1.52%) Cisco Certification
6 4 (1.52%) HND
6 4 (1.52%) ITIL Certification
6 4 (1.52%) MCTS
6 4 (1.52%) SC Cleared
7 3 (1.14%) CCDA
8 2 (0.76%) A+ Certification
9 1 (0.38%) MCSE
Quality Assurance & Compliance
1 14 (5.30%) PCI DSS
2 8 (3.03%) ISO 9001
3 7 (2.65%) ISO/IEC 27001
3 7 (2.65%) QA
4 3 (1.14%) Accessibility
5 2 (0.76%) GDPR
6 1 (0.38%) ISO 22301
6 1 (0.38%) NIST
System Software
1 38 (14.39%) Active Directory
2 13 (4.92%) KVM
3 8 (3.03%) VMware Infrastructure
4 4 (1.52%) Firmware
5 1 (0.38%) Hyper-V
5 1 (0.38%) NFS
Systems Management
1 3 (1.14%) Jamf Pro
1 3 (1.14%) SCCM
2 2 (0.76%) Kubernetes
2 2 (0.76%) Microsoft Intune
Vendors
1 60 (22.73%) SAP
2 57 (21.59%) Microsoft
3 43 (16.29%) Salesforce
4 27 (10.23%) Apple
5 21 (7.95%) Dell
6 15 (5.68%) Cisco
6 15 (5.68%) ServiceNow
7 13 (4.92%) HP
8 9 (3.41%) VMware
9 8 (3.03%) Veeam
10 7 (2.65%) Nimble Storage
11 6 (2.27%) CheckPoint
12 5 (1.89%) Mitel
12 5 (1.89%) Palo Alto
12 5 (1.89%) Zerto
13 4 (1.52%) IBM
13 4 (1.52%) NetApp
14 3 (1.14%) Avaya
14 3 (1.14%) Juniper
14 3 (1.14%) Lotus