Service Desk Support Analyst Jobs in the Midlands

Service Desk Support Analyst
England > Midlands

The median Service Desk Support Analyst salary in the Midlands is £27,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 340 300 362
Rank change year-on-year -40 +62 -66
Permanent jobs requiring a Service Desk Support Analyst 3 6 6
As % of all permanent jobs advertised in the Midlands 0.021% 0.071% 0.052%
As % of the Job Titles category 0.023% 0.079% 0.055%
Number of salaries quoted 3 4 3
10th Percentile £25,800 £20,825 £25,200
25th Percentile £26,250 £20,938 £31,125
Median annual salary (50th Percentile) £27,000 £23,500 £44,000
Median % change year-on-year +14.89% -46.59% +94.48%
75th Percentile £28,875 £29,063 £47,000
90th Percentile £30,000 £34,125 -
England median annual salary £26,000 £29,857 £27,000
% change year-on-year -12.92% +10.58% +13.68%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 13,212 7,602 10,970
% of permanent jobs with a recognized job title 94.08% 89.51% 94.90%
Number of salaries quoted 9,398 4,488 7,088
10th Percentile £26,250 £28,750 £27,750
25th Percentile £34,834 £37,500 £37,371
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +9.89%
75th Percentile £60,741 £67,200 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

Service Desk Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Support Analyst in the Midlands

Service Desk Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in the Midlands.

Salary trend for Service Desk Support Analyst in the Midlands

Service Desk Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -28 2 £28,250 -
West Midlands -14 1 £26,000 +10.64%
Service Desk Support Analyst
England

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 12 June 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Desk Support Analyst in the job title.

1 3 (100.00%) Windows
1 3 (100.00%) Microsoft Office
1 3 (100.00%) Microsoft
1 3 (100.00%) Azure
1 3 (100.00%) Microsoft 365
2 2 (66.67%) ServiceNow
2 2 (66.67%) Coaching
2 2 (66.67%) Entra ID
2 2 (66.67%) Windows 10
2 2 (66.67%) Stakeholder Engagement
2 2 (66.67%) Degree
2 2 (66.67%) Legal
2 2 (66.67%) SLA
2 2 (66.67%) Information Security
2 2 (66.67%) ITIL Certification
2 2 (66.67%) Remedy
2 2 (66.67%) Active Directory
2 2 (66.67%) ITIL
3 1 (33.33%) Citrix
3 1 (33.33%) LAN
3 1 (33.33%) VoIP
3 1 (33.33%) WAN
3 1 (33.33%) Change Management
3 1 (33.33%) Identity Management
3 1 (33.33%) Wireless
3 1 (33.33%) VMware
3 1 (33.33%) Problem Management
3 1 (33.33%) PowerShell
3 1 (33.33%) Asset Management
3 1 (33.33%) Hyper-V

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (100.00%) Microsoft Office
Cloud Services
1 3 (100.00%) Azure
1 3 (100.00%) Microsoft 365
2 2 (66.67%) Entra ID
Communications & Networking
1 1 (33.33%) LAN
1 1 (33.33%) Remote Desktop
1 1 (33.33%) VoIP
1 1 (33.33%) WAN
1 1 (33.33%) Wireless
General
1 2 (66.67%) Legal
Operating Systems
1 3 (100.00%) Windows
2 2 (66.67%) Windows 10
3 1 (33.33%) Windows 7
3 1 (33.33%) Windows Server
Processes & Methodologies
1 2 (66.67%) Coaching
1 2 (66.67%) Information Security
1 2 (66.67%) ITIL
1 2 (66.67%) Stakeholder Engagement
2 1 (33.33%) Asset Management
2 1 (33.33%) Change Management
2 1 (33.33%) Identity Management
2 1 (33.33%) Problem Management
Programming Languages
1 1 (33.33%) PowerShell
Qualifications
1 2 (66.67%) Degree
1 2 (66.67%) ITIL Certification
Quality Assurance & Compliance
1 2 (66.67%) SLA
System Software
1 2 (66.67%) Active Directory
2 1 (33.33%) Hyper-V
Vendors
1 3 (100.00%) Microsoft
2 2 (66.67%) Remedy
2 2 (66.67%) ServiceNow
3 1 (33.33%) Citrix
3 1 (33.33%) VMware