Service Desk Support Analyst Jobs in England

Service Desk Support Analyst
UK > England

The median Service Desk Support Analyst salary in England is £26,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 820 824 1064
Rank change year-on-year +4 +240 -207
Permanent jobs requiring a Service Desk Support Analyst 43 70 122
As % of all permanent jobs advertised in England 0.045% 0.085% 0.084%
As % of the Job Titles category 0.048% 0.094% 0.088%
Number of salaries quoted 42 64 103
10th Percentile £21,000 £22,725 £20,800
25th Percentile £23,750 £23,500 £23,875
Median annual salary (50th Percentile) £26,000 £29,857 £27,000
Median % change year-on-year -12.92% +10.58% +13.68%
75th Percentile £28,750 £35,750 £30,250
90th Percentile £33,975 £37,850 £34,586
UK median annual salary £26,000 £28,000 £26,000
% change year-on-year -7.14% +7.69% +8.33%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,431 74,847 138,483
% of permanent jobs with a recognized job title 94.61% 91.19% 95.86%
Number of salaries quoted 65,915 49,353 75,297
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,713 £60,000
Median % change year-on-year -13.53% +1.19% +9.09%
75th Percentile £70,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in England.

Salary trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support Analyst in England over the 6 months to 12 June 2024.

Salary histogram for Service Desk Support Analyst in England

Service Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +25 18 £24,500 -20.97%
South East -32 11 £26,000 -5.45%
Yorkshire - 11 £24,500 -
North West -19 7 £21,000 -34.38%
London +76 5 £35,000 -
East of England -21 5 £27,500 +14.58%
Midlands -40 3 £27,000 +14.89%
East Midlands -28 2 £28,250 -
West Midlands -14 1 £26,000 +10.64%
South West -44 1 £35,000 +12.90% 1
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 June 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support Analyst in the job title.

1 30 (69.77%) Windows
2 28 (65.12%) Social Skills
3 25 (58.14%) Active Directory
4 23 (53.49%) Microsoft
5 19 (44.19%) Microsoft Office
6 17 (39.53%) Analytical Skills
7 16 (37.21%) Customer Service
8 15 (34.88%) ServiceNow
9 14 (32.56%) Microsoft 365
10 11 (25.58%) Cisco
10 11 (25.58%) Dell
10 11 (25.58%) Incident Management
10 11 (25.58%) Management Information System
11 10 (23.26%) Microsoft PowerPoint
11 10 (23.26%) HP
11 10 (23.26%) Microsoft Excel
11 10 (23.26%) SharePoint
11 10 (23.26%) NetApp
11 10 (23.26%) Data Centre
11 10 (23.26%) Windows 10
11 10 (23.26%) Mimecast
11 10 (23.26%) Proactive Monitoring
12 9 (20.93%) Windows Server
12 9 (20.93%) SaaS
12 9 (20.93%) VoIP
12 9 (20.93%) ITSM
13 8 (18.60%) Telecoms
13 8 (18.60%) Analytics
14 6 (13.95%) SLA
15 5 (11.63%) Citrix

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (23.26%) SharePoint
2 2 (4.65%) Confluence
3 1 (2.33%) CMS
3 1 (2.33%) Microsoft Exchange
Applications
1 19 (44.19%) Microsoft Office
2 10 (23.26%) Microsoft Excel
2 10 (23.26%) Microsoft PowerPoint
Business Applications
1 2 (4.65%) assyst
2 1 (2.33%) Elite 3E
Cloud Services
1 14 (32.56%) Microsoft 365
2 10 (23.26%) Mimecast
3 9 (20.93%) SaaS
4 3 (6.98%) Azure
5 2 (4.65%) Entra ID
6 1 (2.33%) PaaS
Communications & Networking
1 9 (20.93%) VoIP
2 2 (4.65%) Remote Desktop
3 1 (2.33%) LAN
3 1 (2.33%) VPN
3 1 (2.33%) WAN
3 1 (2.33%) Wireless
Development Applications
1 2 (4.65%) JIRA
General
1 28 (65.12%) Social Skills
2 17 (39.53%) Analytical Skills
3 8 (18.60%) Telecoms
4 3 (6.98%) Law
4 3 (6.98%) Legal
5 1 (2.33%) Banking
5 1 (2.33%) Finance
5 1 (2.33%) Inclusion and Diversity
5 1 (2.33%) Local Government
Miscellaneous
1 11 (25.58%) Management Information System
2 10 (23.26%) Data Centre
3 2 (4.65%) Video Conferencing
4 1 (2.33%) Blackberry
Operating Systems
1 30 (69.77%) Windows
2 10 (23.26%) Windows 10
3 9 (20.93%) Windows Server
4 2 (4.65%) Windows Server 2016
4 2 (4.65%) Windows Server 2019
5 1 (2.33%) Android
5 1 (2.33%) Apple iOS
5 1 (2.33%) Windows 7
Processes & Methodologies
1 16 (37.21%) Customer Service
2 11 (25.58%) Incident Management
3 10 (23.26%) Proactive Monitoring
4 9 (20.93%) ITSM
5 8 (18.60%) Analytics
6 4 (9.30%) ITIL
7 2 (4.65%) Coaching
7 2 (4.65%) Information Security
7 2 (4.65%) Service Management
7 2 (4.65%) Stakeholder Engagement
8 1 (2.33%) Active Listening
8 1 (2.33%) Analytical Thinking
8 1 (2.33%) Break/Fix
8 1 (2.33%) Document Management
8 1 (2.33%) Identity Management
8 1 (2.33%) Practice Management
8 1 (2.33%) Problem Management
8 1 (2.33%) Problem-Solving
8 1 (2.33%) Security Operations
8 1 (2.33%) Stakeholder Management
Programming Languages
1 1 (2.33%) PowerShell
Qualifications
1 2 (4.65%) Degree
1 2 (4.65%) ITIL Certification
2 1 (2.33%) A+ Certification
2 1 (2.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (13.95%) SLA
System Software
1 25 (58.14%) Active Directory
2 2 (4.65%) vSphere
3 1 (2.33%) Hyper-V
Vendors
1 23 (53.49%) Microsoft
2 15 (34.88%) ServiceNow
3 11 (25.58%) Cisco
3 11 (25.58%) Dell
4 10 (23.26%) HP
4 10 (23.26%) NetApp
5 5 (11.63%) Citrix
6 4 (9.30%) VMware
7 2 (4.65%) Commvault
7 2 (4.65%) Remedy
8 1 (2.33%) Adobe
8 1 (2.33%) iManage
8 1 (2.33%) Intapp
8 1 (2.33%) Sun