Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 3 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 188 257 278
Rank change year-on-year +69 +21 -18
Permanent jobs requiring a Support Analyst 1,359 1,223 2,144
As % of all permanent jobs advertised in England 1.49% 1.45% 1.51%
As % of the Job Titles category 1.57% 1.59% 1.57%
Number of salaries quoted 1,093 1,010 1,767
10th Percentile £24,250 £24,500 £23,250
25th Percentile £27,500 £27,500 £26,250
Median annual salary (50th Percentile) £35,000 £35,000 £32,500
Median % change year-on-year - +7.69% -0.76%
75th Percentile £47,500 £45,824 £43,750
90th Percentile £57,500 £62,500 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,551 76,764 136,484
% of permanent jobs with a recognized job title 94.74% 91.30% 96.02%
Number of salaries quoted 63,784 50,208 75,544
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,017
Median annual salary (50th Percentile) £52,500 £60,567 £60,000
Median % change year-on-year -13.32% +0.95% +9.09%
75th Percentile £70,500 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 3 June 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 3 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +63 439 £45,000 +9.09% 65
South East +62 309 £32,500 +6.56% 28
North of England +30 233 £31,500 -7.35% 43
Midlands +4 174 £31,000 -1.59% 23
North West +2 136 £31,750 -9.29% 24
South West -12 103 £34,000 +13.33% 27
East of England +23 99 £30,000 +5.26% 15
West Midlands -9 99 £34,500 +6.15% 9
Yorkshire +64 91 £31,500 -1.56% 15
East Midlands +23 75 £27,000 - 14
North East -15 6 £30,500 -18.67% 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 3 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 463 (34.07%) Social Skills
2 447 (32.89%) Windows
3 435 (32.01%) Microsoft
4 349 (25.68%) Microsoft 365
5 325 (23.91%) Active Directory
6 312 (22.96%) SQL
7 299 (22.00%) Problem-Solving
8 296 (21.78%) Customer Service
9 275 (20.24%) ITIL
10 266 (19.57%) Finance
11 231 (17.00%) Azure
12 206 (15.16%) Microsoft Office
13 201 (14.79%) Windows 10
14 166 (12.21%) Degree
15 157 (11.55%) Analytical Skills
16 144 (10.60%) Microsoft Exchange
16 144 (10.60%) SLA
17 118 (8.68%) Windows Server
18 117 (8.61%) SQL Server
19 114 (8.39%) Incident Management
20 112 (8.24%) ERP
21 111 (8.17%) Linux
22 106 (7.80%) SharePoint
22 106 (7.80%) ITSM
23 104 (7.65%) Service Management
24 93 (6.84%) Oracle
25 84 (6.18%) DNS
26 83 (6.11%) Microsoft Intune
27 82 (6.03%) Law
28 81 (5.96%) VMware

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (10.60%) Microsoft Exchange
2 106 (7.80%) SharePoint
3 36 (2.65%) WebLogic
4 14 (1.03%) Oracle Service Bus
5 10 (0.74%) CMS
5 10 (0.74%) Confluence
6 7 (0.52%) IIS
7 4 (0.29%) Exchange Server 2010
7 4 (0.29%) Exchange Server 2013
7 4 (0.29%) Skype for Business
8 3 (0.22%) Apache
8 3 (0.22%) EPiServer
8 3 (0.22%) GlassFish
8 3 (0.22%) JBoss
8 3 (0.22%) Moodle
8 3 (0.22%) Oracle Workflow
8 3 (0.22%) Tomcat
9 1 (0.074%) SharePoint 2013
9 1 (0.074%) WordPress
Applications
1 206 (15.16%) Microsoft Office
2 57 (4.19%) Microsoft Excel
3 21 (1.55%) MS Visio
4 9 (0.66%) Microsoft PowerPoint
5 6 (0.44%) LightWave 3D
6 2 (0.15%) Spreadsheet
7 1 (0.074%) Microsoft Project
7 1 (0.074%) Trello
Business Applications
1 42 (3.09%) Dynamics CRM
2 18 (1.32%) Dynamics NAV
3 14 (1.03%) Dynamics GP
3 14 (1.03%) Remedy ITSM
4 13 (0.96%) Elite 3E
5 12 (0.88%) Fidessa
6 11 (0.81%) NEC Housing
7 10 (0.74%) SAP S/4HANA
8 9 (0.66%) Endur
9 7 (0.52%) Oracle ERP
10 6 (0.44%) Infor SunSystems
10 6 (0.44%) ION MarketView
10 6 (0.44%) PlanetPress Connect
11 5 (0.37%) NetSuite
11 5 (0.37%) Oracle Cash Management
12 4 (0.29%) Dynamics AX
12 4 (0.29%) ION Anvil
12 4 (0.29%) Oracle EBS R12
13 3 (0.22%) Carpe Diem
13 3 (0.22%) iTrent
Cloud Services
1 349 (25.68%) Microsoft 365
2 231 (17.00%) Azure
3 77 (5.67%) Entra ID
4 70 (5.15%) Dynamics 365
5 46 (3.38%) Power Platform
6 43 (3.16%) AWS
7 34 (2.50%) SaaS
8 15 (1.10%) Power Automate
9 14 (1.03%) WhatsApp
10 13 (0.96%) Google Workspace
11 12 (0.88%) OneDrive
12 10 (0.74%) Mimecast
12 10 (0.74%) PowerApps
13 8 (0.59%) GCP
14 6 (0.44%) Azure Data Factory
15 5 (0.37%) Google Sheets
16 4 (0.29%) Amazon CloudWatch
16 4 (0.29%) Azure DevOps
16 4 (0.29%) IaaS
16 4 (0.29%) PaaS
Communications & Networking
1 84 (6.18%) DNS
2 78 (5.74%) DHCP
3 75 (5.52%) Firewall
4 60 (4.42%) WAN
5 56 (4.12%) LAN
6 48 (3.53%) TCP/IP
7 47 (3.46%) VPN
8 37 (2.72%) Internet
9 31 (2.28%) Wi-Fi
10 28 (2.06%) VoIP
11 16 (1.18%) Wireless
12 15 (1.10%) WLAN
13 12 (0.88%) FIX Connectivity
14 9 (0.66%) Network Security
15 8 (0.59%) Intranet
15 8 (0.59%) Remote Desktop
16 6 (0.44%) Broadband
16 6 (0.44%) HTTP
16 6 (0.44%) SD-WAN
16 6 (0.44%) Skype
Database & Business Intelligence
1 117 (8.61%) SQL Server
2 31 (2.28%) Power BI
3 26 (1.91%) Oracle Database
4 25 (1.84%) SQL Server Reporting Services
5 22 (1.62%) Elasticsearch
6 21 (1.55%) SQL Server Integration Services
7 15 (1.10%) MySQL
8 14 (1.03%) Oracle Database 10g
8 14 (1.03%) Oracle Database 11g
8 14 (1.03%) VLDB
9 11 (0.81%) Oracle Reports
10 9 (0.66%) Data Warehouse
11 8 (0.59%) Relational Database
12 6 (0.44%) Amazon RDS
13 5 (0.37%) BusinessObjects
14 3 (0.22%) Crystal Reports
14 3 (0.22%) Oracle Database 12c
14 3 (0.22%) PostgreSQL
14 3 (0.22%) SAP HANA
14 3 (0.22%) Tableau
Development Applications
1 37 (2.72%) JIRA
2 14 (1.03%) Eclipse
3 6 (0.44%) SQL Server Management Studio (SSMS)
4 5 (0.37%) Visual Studio
5 4 (0.29%) Jenkins
6 3 (0.22%) Toad
7 2 (0.15%) Octopus Deploy
7 2 (0.15%) Postman
7 2 (0.15%) TeamCity
General
1 463 (34.07%) Social Skills
2 266 (19.57%) Finance
3 157 (11.55%) Analytical Skills
4 82 (6.03%) Law
5 68 (5.00%) Legal
6 63 (4.64%) Manufacturing
7 60 (4.42%) Banking
8 56 (4.12%) Front Office
9 47 (3.46%) Retail
10 32 (2.35%) Marketing
10 32 (2.35%) Telecoms
11 23 (1.69%) Inclusion and Diversity
12 22 (1.62%) Police
13 18 (1.32%) Public Sector
14 17 (1.25%) Back Office
15 13 (0.96%) Organisational Skills
16 12 (0.88%) Presentation Skills
17 10 (0.74%) Automotive
17 10 (0.74%) Billing
17 10 (0.74%) Documentation Skills
Libraries, Frameworks & Software Standards
1 32 (2.35%) .NET
1 32 (2.35%) FIX Protocol
2 22 (1.62%) J2EE
2 22 (1.62%) Java EE
2 22 (1.62%) Spring
3 11 (0.81%) HTML
4 10 (0.74%) Oracle Fusion
4 10 (0.74%) REST
5 8 (0.59%) Web Services
6 7 (0.52%) JSON
7 6 (0.44%) LDAP
7 6 (0.44%) Middleware
7 6 (0.44%) OLE
8 5 (0.37%) XML
9 4 (0.29%) ASP.NET
9 4 (0.29%) CSS
9 4 (0.29%) SAML
10 3 (0.22%) EDI
10 3 (0.22%) SOAP
10 3 (0.22%) XSLT
Miscellaneous
1 40 (2.94%) Driving Licence
2 38 (2.80%) Management Information System
3 32 (2.35%) Self-Motivation
4 29 (2.13%) Onboarding
5 24 (1.77%) Video Conferencing
6 19 (1.40%) Enterprise Software
7 16 (1.18%) Product Ownership
8 15 (1.10%) Foreign Exchange (FX)
9 12 (0.88%) Eurex
9 12 (0.88%) Mobile App
9 12 (0.88%) Replication
10 11 (0.81%) Analytical Mindset
10 11 (0.81%) iPad
11 9 (0.66%) iPhone
11 9 (0.66%) Smartphone
12 8 (0.59%) Equities
12 8 (0.59%) Housing Association
12 8 (0.59%) Life Science
13 7 (0.52%) Blackberry
13 7 (0.52%) e-Learning
Operating Systems
1 447 (32.89%) Windows
2 201 (14.79%) Windows 10
3 118 (8.68%) Windows Server
4 111 (8.17%) Linux
5 77 (5.67%) Unix
6 42 (3.09%) Apple iOS
7 29 (2.13%) Solaris
7 29 (2.13%) Windows Server 2019
8 27 (1.99%) Android
8 27 (1.99%) Mac OS
9 18 (1.32%) Windows Server 2016
10 16 (1.18%) Windows 7
11 14 (1.03%) CentOS
12 12 (0.88%) Ubuntu
13 9 (0.66%) Windows Server 2012
14 7 (0.52%) Windows Server 2008
15 6 (0.44%) Mac OS X
15 6 (0.44%) Red Hat Enterprise Linux
16 3 (0.22%) AIX
17 2 (0.15%) Debian
Processes & Methodologies
1 299 (22.00%) Problem-Solving
2 296 (21.78%) Customer Service
3 275 (20.24%) ITIL
4 114 (8.39%) Incident Management
5 112 (8.24%) ERP
6 106 (7.80%) ITSM
7 104 (7.65%) Service Management
8 80 (5.89%) Change Management
9 70 (5.15%) CRM
10 61 (4.49%) Service Delivery
11 56 (4.12%) Agile
12 51 (3.75%) Continuous Improvement
13 47 (3.46%) Problem Management
14 43 (3.16%) Business Intelligence
15 39 (2.87%) Actionable Insight
16 35 (2.58%) Project Management
17 33 (2.43%) Asset Management
17 33 (2.43%) Cybersecurity
18 32 (2.35%) Computer Science
18 32 (2.35%) User Acceptance Testing
Programming Languages
1 312 (22.96%) SQL
2 52 (3.83%) PowerShell
2 52 (3.83%) T-SQL
3 39 (2.87%) Java
4 31 (2.28%) PL/SQL
5 26 (1.91%) JavaScript
5 26 (1.91%) Python
6 25 (1.84%) C#
6 25 (1.84%) Shell Script
7 20 (1.47%) Bash
8 15 (1.10%) Perl
9 12 (0.88%) Ruby
10 10 (0.74%) VBA
11 6 (0.44%) C
12 5 (0.37%) PHP
13 3 (0.22%) XPath
14 2 (0.15%) COBOL
14 2 (0.15%) VB
15 1 (0.074%) C++
15 1 (0.074%) VB.NET
Qualifications
1 166 (12.21%) Degree
2 67 (4.93%) Security Cleared
3 43 (3.16%) SC Cleared
4 36 (2.65%) Microsoft Certification
5 25 (1.84%) A+ Certification
6 17 (1.25%) Computer Science Degree
7 10 (0.74%) DBS Check
7 10 (0.74%) DV Cleared
7 10 (0.74%) ITIL Certification
7 10 (0.74%) MCP
8 7 (0.52%) MCDST
8 7 (0.52%) MCSA
8 7 (0.52%) PRINCE2 Practitioner
9 6 (0.44%) Network+ Certification
9 6 (0.44%) NVQ Level 3
10 5 (0.37%) ITIL Foundation Certificate
10 5 (0.37%) MCSE
10 5 (0.37%) PhD
11 4 (0.29%) BPSS Clearance
11 4 (0.29%) CREST Certified
Quality Assurance & Compliance
1 144 (10.60%) SLA
2 13 (0.96%) ISO/IEC 27001
3 12 (0.88%) Cyber Essentials
4 11 (0.81%) PMO
5 9 (0.66%) Data Quality
6 5 (0.37%) QA
7 4 (0.29%) GDPR
8 3 (0.22%) ISO 9001
9 2 (0.15%) PCI DSS
9 2 (0.15%) Sarbanes-Oxley
10 1 (0.074%) Accessibility
10 1 (0.074%) Cyber Essentials PLUS
10 1 (0.074%) HMG Security Policy Framework
System Software
1 325 (23.91%) Active Directory
2 52 (3.83%) VMware Infrastructure
3 23 (1.69%) Hyper-V
4 15 (1.10%) Virtual Desktop
5 14 (1.03%) Oracle RAC
6 7 (0.52%) vSphere
6 7 (0.52%) XenApp
6 7 (0.52%) XenDesktop
7 5 (0.37%) VMware Workstation
8 4 (0.29%) Microsoft Virtual Server
8 4 (0.29%) Virtual Servers
8 4 (0.29%) VMware ESXi
9 3 (0.22%) Terminal Services
10 2 (0.15%) Virtual Machines
Systems Management
1 83 (6.11%) Microsoft Intune
2 67 (4.93%) SCCM
3 27 (1.99%) Single Sign-On
4 22 (1.62%) Jamf Pro
4 22 (1.62%) OpenSSO
5 14 (1.03%) Data Guard
5 14 (1.03%) Oracle RMAN
6 8 (0.59%) Control-M
6 8 (0.59%) WSUS
7 5 (0.37%) PaperCut
7 5 (0.37%) Systems Management Server (SMS)
8 4 (0.29%) Backup Exec
8 4 (0.29%) Grafana
8 4 (0.29%) McAfee ePO
8 4 (0.29%) WhatsUp Gold
9 3 (0.22%) AirWatch
9 3 (0.22%) FortiGate
9 3 (0.22%) Nessus
9 3 (0.22%) Oracle Statspack
9 3 (0.22%) ZENworks
Vendors
1 435 (32.01%) Microsoft
2 93 (6.84%) Oracle
3 81 (5.96%) VMware
4 58 (4.27%) Cisco
5 46 (3.38%) ServiceNow
6 41 (3.02%) Citrix
7 40 (2.94%) Bloomberg
7 40 (2.94%) Remedy
8 33 (2.43%) Apple
9 28 (2.06%) ION Trading
10 26 (1.91%) SAP
11 22 (1.62%) Veeam
12 21 (1.55%) Google
13 18 (1.32%) Red Hat
14 17 (1.25%) HP
14 17 (1.25%) Sun
15 16 (1.18%) iManage
16 15 (1.10%) Dell
16 15 (1.10%) Meraki
16 15 (1.10%) Palo Alto