Service Desk Manager Jobs in England

Service Desk Manager
UK > England

The median Service Desk Manager salary in England is £50,250 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 743 761 1017
Rank change year-on-year +18 +256 -237
Permanent jobs requiring a Service Desk Manager 120 133 169
As % of all permanent jobs advertised in England 0.13% 0.16% 0.12%
As % of the Job Titles category 0.13% 0.18% 0.12%
Number of salaries quoted 103 121 151
10th Percentile £35,000 £37,870 £36,250
25th Percentile £41,875 £42,500 £41,250
Median annual salary (50th Percentile) £50,250 £50,500 £50,000
Median % change year-on-year -0.50% +1.00% +11.11%
75th Percentile £64,375 £60,000 £57,500
90th Percentile £77,500 £72,500 £70,000
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +12.36%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,431 74,847 138,483
% of permanent jobs with a recognized job title 94.61% 91.19% 95.86%
Number of salaries quoted 65,915 49,353 75,297
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,713 £60,000
Median % change year-on-year -13.53% +1.19% +9.09%
75th Percentile £70,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

Salary distribution for jobs citing Service Desk Manager in England over the 6 months to 12 June 2024.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +93 40 £62,500 +4.17% 3
South West -19 26 £45,000 -10.00% 2
North of England +13 25 £47,500 +5.56% 4
Yorkshire +74 16 £48,000 +23.03%
South East -38 15 £62,500 +16.28% 3
North West -29 9 £37,500 -16.67% 3
Midlands -33 7 £31,500 -21.27% 2
East of England -38 7 £51,250 -3.30%
East Midlands -26 4 £31,500 -25.92% 2
West Midlands -11 1 £56,000 +49.33%
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 June 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 68 (56.67%) ITIL
2 55 (45.83%) Social Skills
3 48 (40.00%) Customer Service
4 43 (35.83%) Microsoft 365
5 41 (34.17%) Microsoft
6 33 (27.50%) ITSM
7 31 (25.83%) Service Management
7 31 (25.83%) Azure
8 28 (23.33%) SLA
9 24 (20.00%) Problem-Solving
10 23 (19.17%) Finance
11 21 (17.50%) Service Delivery
12 19 (15.83%) Stakeholder Management
13 18 (15.00%) Active Directory
13 18 (15.00%) Incident Management
14 17 (14.17%) Service Desk Management
15 16 (13.33%) Windows
16 14 (11.67%) Degree
16 14 (11.67%) Mentoring
17 13 (10.83%) Coaching
17 13 (10.83%) Cybersecurity
17 13 (10.83%) Process Improvement
18 12 (10.00%) Problem Management
18 12 (10.00%) Change Management
19 11 (9.17%) Performance Management
19 11 (9.17%) Continuous Improvement
19 11 (9.17%) Line Management
20 10 (8.33%) Analytical Skills
21 9 (7.50%) Decision-Making
21 9 (7.50%) ITIL Certification

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.33%) SharePoint
2 2 (1.67%) Microsoft Exchange
Applications
1 6 (5.00%) Microsoft Excel
2 5 (4.17%) Microsoft Office
3 3 (2.50%) Microsoft PowerPoint
Business Applications
1 2 (1.67%) iTrent
Cloud Services
1 43 (35.83%) Microsoft 365
2 31 (25.83%) Azure
3 8 (6.67%) Entra ID
4 4 (3.33%) Mimecast
5 3 (2.50%) AWS
5 3 (2.50%) WhatsApp
6 1 (0.83%) Google Workspace
6 1 (0.83%) OneDrive
6 1 (0.83%) Power Platform
6 1 (0.83%) SaaS
Communications & Networking
1 7 (5.83%) Remote Desktop
2 3 (2.50%) DHCP
2 3 (2.50%) DNS
2 3 (2.50%) Firewall
2 3 (2.50%) TCP/IP
3 2 (1.67%) LAN
3 2 (1.67%) VPN
3 2 (1.67%) WAN
4 1 (0.83%) Cisco IOS
4 1 (0.83%) VoIP
Database & Business Intelligence
1 1 (0.83%) Power BI
1 1 (0.83%) PowerPivot
Development Applications
1 1 (0.83%) JIRA
General
1 55 (45.83%) Social Skills
2 23 (19.17%) Finance
3 10 (8.33%) Analytical Skills
4 8 (6.67%) Banking
5 5 (4.17%) Manufacturing
5 5 (4.17%) Organisational Skills
5 5 (4.17%) Telecoms
6 4 (3.33%) Law
7 3 (2.50%) Financial Institution
7 3 (2.50%) Public Sector
8 2 (1.67%) Local Government
8 2 (1.67%) Retail
9 1 (0.83%) Aerospace
9 1 (0.83%) Games
9 1 (0.83%) Inclusion and Diversity
9 1 (0.83%) Influencing Skills
9 1 (0.83%) Legal
9 1 (0.83%) Pharmaceutical
9 1 (0.83%) Presentation Skills
Miscellaneous
1 3 (2.50%) Onboarding
2 2 (1.67%) Management Information System
2 2 (1.67%) Mobile Computing
2 2 (1.67%) PMI
2 2 (1.67%) Self-Motivation
2 2 (1.67%) Video Conferencing
3 1 (0.83%) Blackberry
3 1 (0.83%) BYOD
3 1 (0.83%) CMDB
3 1 (0.83%) Data Centre
3 1 (0.83%) Driving Licence
3 1 (0.83%) iPhone
3 1 (0.83%) Podcast
3 1 (0.83%) Private Cloud
3 1 (0.83%) Virtual Team
Operating Systems
1 16 (13.33%) Windows
2 6 (5.00%) Windows 10
3 5 (4.17%) Windows Server
4 3 (2.50%) Linux
4 3 (2.50%) Mac OS
5 1 (0.83%) Apple iOS
5 1 (0.83%) VMS
5 1 (0.83%) Windows Server 2016
Processes & Methodologies
1 68 (56.67%) ITIL
2 48 (40.00%) Customer Service
3 33 (27.50%) ITSM
4 31 (25.83%) Service Management
5 24 (20.00%) Problem-Solving
6 21 (17.50%) Service Delivery
7 19 (15.83%) Stakeholder Management
8 18 (15.00%) Incident Management
9 17 (14.17%) Service Desk Management
10 14 (11.67%) Mentoring
11 13 (10.83%) Coaching
11 13 (10.83%) Cybersecurity
11 13 (10.83%) Process Improvement
12 12 (10.00%) Change Management
12 12 (10.00%) Problem Management
13 11 (9.17%) Continuous Improvement
13 11 (9.17%) Line Management
13 11 (9.17%) Performance Management
14 9 (7.50%) Decision-Making
15 8 (6.67%) IT Asset Management
Qualifications
1 14 (11.67%) Degree
2 9 (7.50%) ITIL Certification
3 5 (4.17%) A+ Certification
3 5 (4.17%) MCP
3 5 (4.17%) Microsoft Certification
4 4 (3.33%) PRINCE2 Certification
4 4 (3.33%) Security Cleared
5 2 (1.67%) PMI Certification
5 2 (1.67%) PMP
6 1 (0.83%) CCNA
6 1 (0.83%) Cisco Certification
6 1 (0.83%) Computer Science Degree
6 1 (0.83%) MCITP
Quality Assurance & Compliance
1 28 (23.33%) SLA
2 8 (6.67%) ISO/IEC 27001
3 4 (3.33%) Cyber Essentials
4 2 (1.67%) Cyber Essentials PLUS
4 2 (1.67%) GDPR
5 1 (0.83%) SOC 2
System Software
1 18 (15.00%) Active Directory
2 4 (3.33%) VMware Infrastructure
3 2 (1.67%) VMware Workstation
4 1 (0.83%) Hyper-V
Systems Management
1 6 (5.00%) Microsoft Intune
2 4 (3.33%) Jamf Pro
3 1 (0.83%) Ansible
3 1 (0.83%) Autotask
3 1 (0.83%) SCCM
3 1 (0.83%) Terraform
3 1 (0.83%) WMI
Vendors
1 41 (34.17%) Microsoft
2 8 (6.67%) VMware
3 6 (5.00%) ServiceNow
4 4 (3.33%) Apple
4 4 (3.33%) Qualys
4 4 (3.33%) Sophos
5 3 (2.50%) Cisco
6 2 (1.67%) Genesys
6 2 (1.67%) Meraki
7 1 (0.83%) Citrix
7 1 (0.83%) Google
7 1 (0.83%) Progress
7 1 (0.83%) SolarWinds
7 1 (0.83%) Spotify