Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
IT ServiceDeskManager/ITIL/Support - Cardiff IT ServiceDeskManager with proficient experience in leading a team of servicedesk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … will join an already established servicedesk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Servicedesk team leading experience Experience with working in a servicedesk/IT helpdesk environment ITIL … Knowledge of servicedesk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
IT ServiceDeskManager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 ServiceDesk Engineers across 3 sites in the UK supporting close to 1,000 users. This role … will be split between management (75%) and hands-on support (25%). The IT ServiceDeskManager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the servicedesk function. Main Responsibilities … Management Lead, mentor, and manage a team of 10 servicedesk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the servicedesk, including ticket management, prioritisation, and resolution of IT support requests and incidents. more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
Telford, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Pertemps Telford
ServiceDeskManager Pertemps are currently recruiting for a ServiceDeskManager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated ServiceDeskManager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the servicedesk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of servicedesk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »
Customer ServiceDeskManager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer ServiceDesk provides a seamless and efficient service to assist customers … with their service requests and support needs. This role will encompass all ownership and accountability for the Customer ServiceDesk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being accountable for the running of ServiceDesk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLAs - properly investigating, diagnosing and finding resolutions more »
ServiceDeskManager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a ServiceDeskManager to join their team. They provide all areas of IT support to SME clients across a variety of different … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into servicedesk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small servicedesk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the servicedesk Manage relations with their 24x7 outsourced servicedesk provider General team more »
fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a ServiceDeskManager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the ServiceDesk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director … of Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems more »
We are looking for a seasoned ServiceDesk Operations Manager with a passion for driving service improvements and operational quality within the IT space. This position lies in a forward-thinking technology department within a well-established firm. As the ServiceDesk Operations Manager, you will be responsible for leading a talented team of 8 IT service engineers across two sites: Reigate and London. This role incorporates managing daily operations of the IT servicedesk and implementing service management processes such as incident and problem management, service request … fulfilment, KPI management as well as configuration and asset management. Key Responsibilities: Lead a team of 8 IT service engineers, encouraging an environment of growth through training and developmental opportunities. Act as the primary escalation point for both the servicedesk and internal stakeholders. Effectively manage high more »
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the servicedesk alongside the servicedesk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you … will act as the main conduit between the servicedesk and other service management process leads to ensure the servicedesk is kept aware of all updates to allow the servicedesk team to manage tickets and customer expectations accordingly. Key Skills/… Experience: At least 5 years experience managing a ServiceDesk in a large organisation. Demonstrable experience in maturing a ServiceDesk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it more »
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Bond Williams Limited
Experienced ServiceDeskManager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The ServiceDeskManager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the ServiceDesk practice. Reporting directly to the CTO, the ServiceDeskManager will directly manage the ServiceDeskmore »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »
Job Title: ServiceDeskManager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManager In Technology Group Ltd more »
Job Title: ServiceDeskManager Location: East Cheshire Salary: up to £45,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a ServiceDeskManager … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, ServiceDeskManagermore »
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology ServiceDeskManager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
ServiceDeskManager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a ServiceDesk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and … a passion for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line ServiceDesk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and … requests, maintaining high levels of customer satisfaction. Monitor servicedesk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain servicedesk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as more »
Colchester, England, United Kingdom Hybrid / WFH Options
GS Solutions
ServiceDeskManager – Colchester Salary - Up to £55,000 GS Solutions are currently partnered with a "modern workplace" focused MSP, who are looking for a servicedeskmanager to their team on a permanent basis. This position is based on-site in Colchester, with … work from home once every fortnight or so - as well as very small requirement to visit their other offices. Skills Proven experience as a ServiceDeskManager or similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
OpenTech Partners
ServiceDeskManager Guildford (Hybrid) - £50,000 Benefits: PAID for certifications and exams! Personalised training, development schemes and exposure to latest technologies Hybrid work after probation Private healthcare scheme Modern workplace and modern offices Free parking Our client, a rapidly growing, innovative and employee-focused MSP, is … seeking a dedicated ServiceDeskManager to lead the team in delivering exceptional technical support services. My client focus on modern-day technologies, and promote the use of Cloud and hybrid technology solutions for solving customer issues. Responsibilities Process Management and SLA Reporting Ticket prioritisation and distribution … Customer reports Ticket handling and escalation management Resource allocation and scheduling Oversee the Change Time versus support time communications with customers Ensure 1st line service quality monitoring Serve as the primary point of contact for customer onboarding and offboarding processes Provide support for service review meetings Additionally, you more »
client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a ServiceDesk Manger to add to their team. As the IT ServiceDeskManager, you will play a pivotal role in … orchestrating and elevating our IT support operations. You will be at the helm of a dedicated servicedesk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline … processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and more »
ServiceDeskManager – 50% remote working We are looking for a ServiceDeskManager to join and develop a growing ServiceDesk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package … + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of ServiceDesk Professionals – currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands … teams Strong technical skills – this role will be hands on Excellent client relationship and communication skills Proven experience reporting to business leaders Experienced with Service Now Highly proficient with Microsoft products more »
Role: ServiceDeskManager Company: Multi-Location Managed Service Provider: 50 People in 4 offices Location: Colchester Salary: £50,000 - £55,000 Our client is a 50-man MSP based out of four Southern based locations and is experiencing rapid growth as a business. They are … looking for an experienced ServiceDeskManager to join the team. As a business they have a strong commitment to helping staff in gaining knowledge of new technologies and offering career enhancing job opportunities. This role is to manage a team of ServiceDesk Engineers more »
Job: ServiceDeskManager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a ServiceDeskManager as part of their ongoing growth plans. This market leading business have gone … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous ServiceDesk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process more »
and technical operations of the business. You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT ServiceDeskManager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity suites (certification would be a bonus but not essential). An ability to think critically about systems and to adjust consistently as needed. … An ability to balance and plan the short-term actions of the servicedesk function. Demonstrable experience leading a servicedesk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures Experience managing relationships more »
Due to company growth and success, my client is looking to hire a permanent IT ServiceDesk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers ServiceDesk requirements. You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring … and wants to progress their career. Please note, this role is based in the office every day. Skills and experience required: Solid 2nd Line ServiceDesk experience Experience of working for an MSP is essential Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS more »
Job Description Our Client is a retail technology software company. They are urgently looking to recruit a ServiceDeskManager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing ServiceDesk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how more »
Rickmansworth, Hertfordshire, South East, United Kingdom
Eminence Recruitment Limited
in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The ServiceDeskManager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA servicedesk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
KnoWho
all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in. more »