76 to 100 of 262 Customer Service Jobs in the West Midlands

To provide first line helpdesk support to Pathology system users. Analysing and resolving complex problems and queries taking appropriate action to maintain an optimal service or logging them with 3rd party support organisations and informing the Pathology IT Manager if the problem is not resolved within the service … are fully briefed on the system and system faults. To assist in the daily operations in the Pathology IT support team ensuring a quality service through appropriate action taken to optimise the service to users in line with the overall business needs and organisational requirements. To carry out … in a healthcare environment or Previous Helpdesk Experience -Supporting System users Knowledge of NHS Corporate I.T systems preferable else experience of using patient or customer focussed information systems Experience of using Microsoft Office Packages Desirable Advance keyboard skills and ability to use fine tools when working on IM&T more »

Field Service Engineer – UK Wide Location : UK Wide Salary : £40,000 – OTE £50k+ Package : Overtime - Uncapped 1k Bonus Overnight allowance - £40/Night Food allowance + £20/Night Inconvenience Fee Van + Fuel Credit Card Expenses Credit Card Hotels & Travel Paid – Door-to-Door 24 Days + Bank … Holidays Work mobile & iPad The Company : My client is a leading engineering company that prides itself in providing the highest standards of customer service to users, installers , and suppliers of all pump types, fans, motors, AHU's and other types of rotating machinery . We are a national … covers multiple blue-chip businesses across the UK. The Role : Due to the continued growth of the company, we are looking to recruit experienced Service Engineers to join our rapidly expanding team to enable us to continue building on our outstanding reputation in the industry. As the company is more »

limited Js coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities Day-to-day delivery of full installation of AV, lighting, and automation technologies Attending customer premises to establish reported fault and a prompt restore service Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits Proactively building close working relationships with your team and customers enabling best service Identify potential improvements and feed back to customer and sales Timely and accurate reporting and feedback of installation and service work more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. more »

first point of contact for customers and Engineers seeking assistance with technical issues or inquiries, and you will play a crucial role in ensuring customer satisfaction and problem resolution. Key Duties and Responsibilities... Providing 1st line technical support for the existing products, respond to customer and Engineers inquiries … in a timely manner Use diagnostic tools and knowledge bases to guide customers through step-by-step resolutions Maintain accurate and detailed documentation of customer interactions Ensure adherence to service level agreements (SLAs) by maintaining high-quality standards in customer interactions, response times, and issue resolutions Assist … clarification or guidance as needed Stay updated with product knowledge, industry trends, and emerging technologies to enhance technical proficiency Requirements Proven experience in a customer support role, preferably in a technical or support environment Proficiency in troubleshooting technical challenges and providing clear instructions to technical and nontechnical customers Excellent more »

nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues … or escalate them to our field service engineers, keeping the customer updated every step of the way. The ideal candidate should have previous experience working in an administrative role. Scheduling or first-line help desk analyst experience is desirable but not essential. A successful Field Service co … coordinator will have various prerequisite skills that typically include: Experience working with software such as google maps, word, outlook and excel Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner. Have organisational abilities along with experience of working in a pressurised environment. more »

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described … role We have an incredible opportunity to join us here at Diligenta as a Senior Analyst to join our Governance and Control Team in Customer Services. In this role you’ll be responsible for proposing, supporting and testing the design of effective business controls to mitigate operational risks and … Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection. Apply to find out about our other benefits. What we’re looking for Previous experience in risk and controls, preferably within more »

Field Service Engineer Water Treatment Equipment FULL TRAINING PROVIDED FOR SERVICE ENGINEERS OR MAINTENANCE ENGINEERS FROM OTHER MECHANICAL AND ELECTRICAL SECTORS Excellent Earnings Including Overtime + Company Vehicle + Excellent benefits package including Healthcare, Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training Stoke-on-Trent … Staffordshire An excellent opportunity for Field Service Engineers, Service and Maintenance Technicians, Electricians or ex HM Forces Engineers (Navy, REME, and Navy) from a wide range of backgrounds, including all domestic, commercial and industrial equipment backgrounds, to join a global market leader in water treatment and filtration systems … offering full and comprehensive product training, excellent remuneration package, and opportunities for career progression. The Company – Field Service Engineer, Water Treatment Systems My client is a worldwide leader in water processing technology, and are trusted by customers by a wide range of manufacturing sectors to provide the best and more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with … colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

Field Service Engineers Required - Immediate Start!! - West Midlands - (Commutable from Birmingham, Coventry, Wolverhampton, Leicester, Rugby & surrounding areas) Competitive Salary rates + O/T + Door to Door Pay + Company Van + Holidays + Pension Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and … specialist vehicles for contract hire . As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

Field Service Engineers Required - Immediate Start!! - West Midlands (Commutable from Birmingham, Coventry, Wolverhampton, Leicester, Rugby & surrounding areas) Competitive Salary rates + O/T + Door to Door Pay + Company Van + Holidays + Pension Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and … specialist vehicles for contract hire . As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »

a wide and varied skillset, be self-motivated, willing to learn, hardworking and efficient with excellent attention to detail. The IT team provide a service that is critical for the smooth and efficient operation of the business on a day to day basis, by providing support for all IT … Act as the first-line of support for all IT issues and queries Maintain the knowledge, experience and expertise in order to ensure excellent customer service Capable of troubleshooting the full spectrum of IT problems covering software, hardware, mobile devices, laptops, desktops, printers and networks. Managing IT support … maintenance or other IT projects. Salary and Benefits Salary negotiable 25 days annual leave plus bank holidays Annual leave buy and sell Death in Service - 3x salary Scottish Widows Pension Sickness Benefit (after successful completion of probationary period) Employee Assistance Programme Da Vinci employee portal that offers discounts, offers more »

objective of the role is to: • Ensure that all Client and property accounting services are delivered to a consistently high standard and to the service levels required by the Client; • Maintaining complete and up to date records and financial management, including applying accounting regulations, query management, service charge … the team, department and wider internal stakeholders. It is key that this role will: • Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met; • Work with internal audit and compliance to ensure that all compliance and control requirements are … met; and • Participate in controls of activities. Service Delivery The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Client Accounting and Financial Reporting function is considered to be market leading. It is key that this role will more »

As Head of Product Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … market leader. Job responsibilities of Head of Product Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

is a great opportunity to join a fast-growing team with strong core values on Quality of Health, Work/Work-Life Balance, accountability, service and Integrity. Position : CAE Process Automation - Project Engineer Job ID : QDSL082301 Job Type : Permanent Location : TBC (Within UK) Key Responsibilities Responsible for automating virtual … backlog refinement, retrospective and sprint planning. Present achievements at showcases. Support internal customers of our business where necessary. Support software vendors, universities and engineering service providers when necessary. Support outsourced methods projects as required. Support the training of CAE members. Support familiarisation of CAE members with CAE automation processes. … with utmost quality within agile framework. Dynamic & static attribute targets to be integrated into the product design assessment. Support prototype design freeze activities for customer applications, support customer production/prototype sites & liaise with their engineering team. Develop and deliver new process training material. Undertake any other work more »

with ongoing quality training and career development opportunities This is a terrific opportunity for a high-calibre IT support professional with experience in a customer facing environment to join our impactful organisation. You’ll be stepping into a crucial role, ensuring that colleagues have the necessary IT support to … Support Analyst, you will act as the first point of contact for all IT enquiries from colleagues, using an ITIL based framework. Delivering excellent customer service, you will respond to enquiries via telephone, email, a self-service portal and in person, resolving incidents in accordance with operational … including One-Drive management, Teams, SharePoint, Online Exchange - Remote desktop management tools - Anti-Virus management - Print management You will also need: - Experience within a customer facing environment - Familiarity with ITIL framework - A full, valid driving licence and use of a vehicle The closing date for this role is 2nd more »

a growing team of Data Insights Analysts, who support Data Insights management team by analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and … to work in the UK from their first day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including more »

detail Knowledge of industrial sector would be advantageous Job responsibilities Achieve sales and margin targets Win & retain profitable new business Retain and grow existing customer sales and margins Ensure regular customer contact to achieve outstanding customer service Work with internal departments and suppliers to maximise sales more »

Service & Install Co-Ordinator Telford Permanent Up to £30,000 per annum Monday to Friday We are working with a well-established business in Telford to recruit for a Service Co-ordinator on a permanent basis. This role has become available due to a period of sustained growth … and to enable them to achieve their plans for growth, they now need to add an extra person to the team. The Service Co-ordinator will be responsible for the effective delivery of first-class customer service and continuous development to the revenues to the business. Duties … good time and to the agreed standards. Organise spare parts, plant and equipment to correspond with site attendance. Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner. Effectively plan to deliver budget/KPI more »

calculations, engaging with administration systems provider to ensure accuracy of calculations, checking calculations undertaken by colleagues, developing and maintaining appropriate administration procedures, delivering excellent customer service, and maintaining up to date knowledge of all aspects of pensions administration and legislation. To be considered for this role, you should … MS Excel qualifications, or Root Cause Analysis (RCA) experience, it would be advantageous. This is a crucial role that requires ownership and accountability for customer enquiries and requests, playing a major part in how the company's customers perceive their service and the overall customer experience. If more »