5 Customer Service Jobs in West Bromwich

looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the … Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £25,000 -£27,000 (based on experience) Hybrid working … in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme Key Responsibilities Provide a helpful professional first/second line support service to customers Perform predefined daily/weekly/monthly maintenance checks and tasks Log all service requests against the customer account in more »

Systems Access Analyst to join their team based in West Bromwich. This is a fantastic opportunity to join a company that puts their employees, customer and members at the heart of all they do. The Role The IT Systems Access Analyst will be responsible for the creation and maintenance … Whilst experience of IT Literacy skills and knowledge of Active Directory is important, I am primarily looking for somebody with an excellent background in customer service who is looking for an opportunity to carve out a long and successful career in IT. Skills & Experience Required Outstanding customer service skills Experience and knowledge of Active Directory 1st Line Support ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

to): -Accessing current customers telephone systems to understand the existing set up -Remotely building and configuring customers systems on to supplier accounts according to customer needs -Migrating the customers telephone numbers and end user devices in a controlled and managed way -Discussing with the end customer by phone … The ideal candidate: -Proven role in a similar position is desirable -Studying or having a background in IT is essential -Excellent communication skills -Strong customer service -Comfortable with online portals -Ability to process logically Hours of Work: Monday - Friday from 08:30am - 17:30pm Pay Rate: £12 - £12.50 more »

PAM Senior Analyst to join their team based in West Bromwich. This is a fantastic opportunity to join a company that puts their employees, customer and members at the heart of all they do.The RoleThe PAM Senior Analyst will support the IT Systems Access Lead in helping manage a … in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities the PAM/IAM Service including incident management, processes and documentation.the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc.and review Service … required.and provide support, training and guidance to the IT Systems Access Analysts.the creation and maintenance of procedures and system documentation.Requests are completed within agreed Service Levels Agreements (SLA’s).in project work and organise workload according to agreed project plans.and manage Team Workload including other systems access tasks as more »

PAM Senior Analyst to join their team based in West Bromwich. This is a fantastic opportunity to join a company that puts their employees, customer and members at the heart of all they do. The Role The PAM Senior Analyst will support the IT Systems Access Lead in helping … a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. … Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and Exchange Administration. Manage User Access Reviews and Job Role Based Matrices. Participate in internal and external audits and ensure they are managed effectively. more »