51 to 75 of 262 Customer Service Jobs in the West Midlands

Job summary Assisting patients in accessing the appropriate service or healthcare professional in a courteous, kind, efficient and effective way both on the telephone and face to face. The successful applicant should have the ability to work as part of the Reception Team in a calm, positive and supportive … and friendly staff. We require a Medical Receptionist with initiative, drive, interpersonal skills, administration and IT skills. Previous reception/administration and/or customer services skills are desirable. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. … Sue Connelly Reception Manager. Job description Job responsibilities The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of reception/administrative duties to assist in the smooth running more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

Field Service Co-ordinator will assist with planning and organising field service activities of the gas transmission business unit. To assist with planning and organising field service activities of the gas transmission business unit. Principal Accountabilities Diary management of field service engineers and installation team Planning … of field service activities for repair and maintenance Liaise with clients for field service activities, access and deliveries Arranging spares for despatch to field service engineers Provide service support to internal and external customers. Issue method statements/risk assessments for site activity. Key Tasks Producing … quotes for clients Processing incoming orders. Arrange purchase of spares for stock and client works Organise planning/programming of field service activities. Review engineers job sheets and organise remedial action and quotations. Issue of job reports to clients. Maintaining engineers van stock and calibration of test/Installation more »

Life Assurance Electric vehicle Salary Sacrifice scheme Our employees are entitled to participate in an Employee Assistance Programme (EAP). Thisis a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition … to the EAP the service includes: Remote access to a UK based GP 2ndOpinion consultations Mental health assessments and physiotherapy . About the Role In your new role as Internal Sales Executive, you will need to develop new business for the company via the Phone, Email, LinkedIn, and Video … call software such as Zoom and MS Teams. Engage with new customers to understand needs and requirements and map these into the product/service on offer. Qualify new sales prospects. Build a steady pipeline by identifying and selling to prospects. Maintain relationships with clients. Achieve KPIs; delivering revenue more »

We are looking for x2 Customer Success Managers to join our Business Development Team based in Coventry. Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to … provide support services to customers with a focus on maximising sales operations effectiveness and customer experience. Duties and Responsibilities The role will foster and cultivate client relationships to help The MTC develop even greater levels of customer intimacy. Liaising, influencing and working alongside the Marketing team around specific … events, collateral required for Sales, Bids, or other customer related events. Support the collations and production of customer and business specific presentation/Case Studies to ensure this is to the required standard. Ensuring relevant business information/Sales reports are produced and shared when necessary. Working closely more »

Systems Access Analyst to join their team based in West Bromwich. This is a fantastic opportunity to join a company that puts their employees, customer and members at the heart of all they do. The Role The IT Systems Access Analyst will be responsible for the creation and maintenance … Whilst experience of IT Literacy skills and knowledge of Active Directory is important, I am primarily looking for somebody with an excellent background in customer service who is looking for an opportunity to carve out a long and successful career in IT. Skills & Experience Required Outstanding customer service skills Experience and knowledge of Active Directory 1st Line Support ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established … a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers … SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking more »

Electric Company Car! which will cost you hardly any company car tax. As an Account Manager, your role will be two-fold, providing great customer service to and driving business with their existing motor dealer accounts and actively canvassing and acquiring new business from target dealer accounts in … individual, hungry to succeed and be the best. * Great communication and presentation skills. * Able to persuade and influence potential sales over the line. * Excellent customer service skills. * Comfortable proposing ideas and proposals to management. In return…. * A friendly and people-focused culture with big ambitions for the more »

the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision … equivalent in English Language and Maths. Grade C or above , OR relevant experience in a similar NHS role. Desirable ECDL NVQ Level 2 in Customer Service Knowledge Essential Understanding of Risk Management, Data Protection and Information Governance Knowledge and understanding of Trust values & behaviours Desirable Experience of using … environment Understanding Radiology workflows Experience Essential Knowledge and experience of accurate Data Entry on a PC Able to cope in a pressurised environment Desirable Customer service Experience communication Essential Able to work using own initiative and as part of a team Able to communicate with staff and members more »

of the business our On-Boarding Team in Albrighton is growing and we have 2 new opportunities for experienced On-boarding Administrators with strong customer service skills to join us. This is an amazing time to join the team as along with the growth of the business we … for new starter payroll Keep in regular contact with Line Managers, keeping them up to date on the progress of new starters for their service Provide accurate and timely updates and reports where required and work proactively to meet all targets and SLAs Carry out general administration tasks for … policy Undertake other activitiesfrom time to time to support the wider team, Onboarding Manager orSenior Onboarding Administrator What you'll have: Excellent Communication and Customer Service skills Previous experience of working in an administration role is essential, it would be an advantage if this was within a Recruitment more »

PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customer service Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out … and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can more »

the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects. Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services. You must be eligible for SC clearance for … this role! Responsibilities Oversee and help to lead several crucial functions including: Incident Management: Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations. Develop and maintain incident response protocols Change Management: Oversee the change management process, ensuring all changes … to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality Service Desk Leadership/Support: Support Service Desk team where necessary, ensuring high-level of customer service and effective resolution of user issues. Skills more »

Job DescriptionNetwork IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings.The Role:This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business.You’ll be trusted as a single point of contact within the account … for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking – all with an aim to provide the highest service standards to the customer account.As the SDM, you will take ownership of technical issues and problem management, working with engineers more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the … account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities more »

IT Service Desk Analyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. … The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams Be the primary point of … contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping more »

Service Engineer Air Handling Units (AHUs)/HVAC Controls Job Title: Service Engineer Air Handling Units Industry Sector: Service Engineer, Engineer, F-Gas, IPAF, PASMA, Air Handling Units, HVAC Controls, AHU, AHUs, HVAC, Main Contractors, Consultants and Sub-Contractors Ideal living location: Midlands Area to be covered … National Remuneration: £35,000 - £40,000 Benefits: Company vehicle, pension, phone, laptop & 25days annual leave The role of the Service Engineer Air Handling Units will involve: Service Engineer position dealing with a range of manufactured air handling units and HVAC controls Carrying out planned service and maintenance … of all AHU systems Liaise with the service team to update them on the status of jobs Report any relevant faults/further works Meeting agreed customer response times Further develop and build relationships with clients Reporting on completed works before leaving the job The ideal applicant will more »

Care Mental Health Services. The role of a Call Handler on the team combines administrative and clerical skills along with frequent telephone contact with Service Users of all ages. We also support Carers and all types of professionals including Health, Social Care and Emergency Services with their telephone and … for homeworking Opportunities to connect of important issues such as Sustainability and digital working Empower and engage our staff with LOVE awards, LOVE long service awards and STAFF Surveys Cycle to work scheme Commitment to create a more diverse and inclusive organisation through our Staff Equality Network NHS pension … the appointment facilitation into pathways handling enquiries, creating assessment appointments and ensuring electronic systems are up to date and maintained. Operating a call reminder service for clinic appointments. To maintain and provide a full range of office support and administrative systems, including documentation and letters regarding referrals and enquiries. more »

On-site role Tamworth Days Only (Mon-Fri) gap technical are proud to be representing this global manufacturing business in their search for a Customer Service Representative to work at their facility based near Tamworth Performance Objectives Key customer account responsibility, order receipt, contract review, material status … Monthly customer order book alignment Update customer order status report for key accounts, weekly/monthly Management of customer forecast data Liaise daily with Panning & Procurement team to ensure Supply Chain supports customer order book demand and buffer levels. Liaise daily with Logistics team regarding customer shipments Ensuring co-ordination and timely replies to all customer queries. Providing commercial and administrative support to the Management and Commercial team. Preparation of customer quotations including spot sales business. Perform any other reasonable requests made by the Company for which you have the necessary training and more »

Position: Air Conditioning and Refrigeration Service Manager Location: Bromsgrove, West Midlands Duration: Permanent Salary: From £50,000 to £55,000 plus company car and a Quarterly and Annual Bonus We are looking for and Experienced Service Manager with a strong technical working background in Air Conditioning and Refrigeration. … a very well established and recognised Refrigeration and Air Conditioning Company. This company have a great reputation within the industry for providing an excellent service as well as supporting its engineers and staff. The right person for this position will have a strong technical working background in air conditioning … client meetings as well as supporting the engineers on site. Requirements Strong technical background in air conditioning and refrigeration Must have experience managing a service or installation team Based in a commutable location to Bromsgrove Full UK driving licence Supportive to engineers and clients Ability to do some service more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September, 2019. Overall Purpose of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

To provide first line helpdesk support to Pathology system users. Analysing and resolving complex problems and queries taking appropriate action to maintain an optimal service or logging them with 3rd party support organisations and informing the Pathology IT Manager if the problem is not resolved within the service … are fully briefed on the system and system faults. To assist in the daily operations in the Pathology IT support team ensuring a quality service through appropriate action taken to optimise the service to users in line with the overall business needs and organisational requirements. To carry out … in a healthcare environment or Previous Helpdesk Experience -Supporting System users Knowledge of NHS Corporate I.T systems preferable else experience of using patient or customer focussed information systems Experience of using Microsoft Office Packages Desirable Advance keyboard skills and ability to use fine tools when working on IM&T more »