101 to 125 of 263 Customer Service Jobs in the West Midlands

calculations, engaging with administration systems provider to ensure accuracy of calculations, checking calculations undertaken by colleagues, developing and maintaining appropriate administration procedures, delivering excellent customer service, and maintaining up to date knowledge of all aspects of pensions administration and legislation. To be considered for this role, you should … MS Excel qualifications, or Root Cause Analysis (RCA) experience, it would be advantageous. This is a crucial role that requires ownership and accountability for customer enquiries and requests, playing a major part in how the company's customers perceive their service and the overall customer experience. If more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to … a broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. … Commercial experience working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and more »

Microsoft 365 Document management SecurityHosted telephone systems Use knowledge of products and services to highlight to Operations Manager and Company Director potential opportunities for service improvement with existing and new clients Send out mail merges and mail shots relevant to role and in line with agreed marketing schedule Handle … releases) Attend company/sales meetings Provide progress reports to Manager/Directors as requested. Deal with and direct appropriately incoming enquires Skills Required Customer service, telephone experience, customer-facing experience, or sales experience - preferred An ability to communicate in a professional, friendly way, to listen to more »

for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. more »

with a PM and BA. The business is a well known and respected retailer. They are a big brand name, leading their industry in customer engagement and rapidly developing a successful blend of physical and digital interactions. We are looking for Solution finders - experienced Digital Solution Architects with a … good understanding of retail, e-commerce, supply chain, logistics and customer service channels. The technology and skills required Understanding of Architectural Frameworks (e.g. TOGAF) Cloud technologies – IaaS, PaaS, SaaS (in any public cloud) Microsoft Azure such as Logic App, Functions, Data Factory, Event Grid, Microservice, APIs, Power Apps … and Office 365 Integration patterns (API’s, Microservices etc) Tooling (Postman, Swagger, VS Code) APTOS ePOS SAP Ecommerce (Sales Force Commerce Cloud) Customer Services (Sales Force Service Cloud) Payment (Ecommerce, Card Present, Credit Agreements, Gift Cards) Supply Chain (Infor, Manhattan etc) Work Force management (e.g. Day Force) Database more »

is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We … are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems … and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently. Key Responsibilities: Ensuring the security and integrity of the IT systems is more »

and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

and spacious offices in Warwickshire. You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer/Technical Support Engineer BASIC SALARY: £25,000- £35,000 (negotiable depending on experience) BENEFITS: · Monday to Friday - 8:30am to … Holidays) · 2 x Life Assurance · Pension Scheme · Private Medical Insurance Scheme · Company Sick Pay Scheme · Free On-Site Parking · Cycle to Work Scheme · Long Service Awards. LOCATION: Warwick COMMUTABLE LOCATIONS: Coventry, Warwick, Stratford-upon-avon, Leamington Spa. WHY SHOULD I APPLY? We are established market leaders with immense stability … we can invest the time, as long as you have the right attitude and work ethic, we can offer you a career. JOB DESCRIPTION: Customer Support Engineer, Electrical Engineer, Technical Support Engineer To succeed as a member of our Technical team, you will be based in our office and more »

and spacious offices in Warwickshire. You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer/Technical Support Engineer BASIC SALARY: £25,000- £35,000 (negotiable depending on experience) BENEFITS: · Monday to Friday - 8:30am to … Holidays) · 2 x Life Assurance · Pension Scheme · Private Medical Insurance Scheme · Company Sick Pay Scheme · Free On-Site Parking · Cycle to Work Scheme · Long Service Awards. LOCATION: Warwick COMMUTABLE LOCATIONS: Coventry, Warwick, Stratford-upon-avon, Leamington Spa. WHY SHOULD I APPLY? We are established market leaders with immense stability … we can invest the time, as long as you have the right attitude and work ethic, we can offer you a career. JOB DESCRIPTION: Customer Support Engineer, Electrical Engineer, Technical Support Engineer To succeed as a member of our Technical team, you will be based in our office and more »

and spacious offices in Warwickshire. You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer/Technical Support Engineer BASIC SALARY: £25,000- £35,000 (negotiable depending on experience) BENEFITS: · Monday to Friday - 8:30am to … Holidays) · 2 x Life Assurance · Pension Scheme · Private Medical Insurance Scheme · Company Sick Pay Scheme · Free On-Site Parking · Cycle to Work Scheme · Long Service Awards. LOCATION: Warwick COMMUTABLE LOCATIONS: Coventry, Warwick, Stratford-upon-avon, Leamington Spa. WHY SHOULD I APPLY? We are established market leaders with immense stability … we can invest the time, as long as you have the right attitude and work ethic, we can offer you a career. JOB DESCRIPTION: Customer Support Engineer, Electrical Engineer, Technical Support Engineer To succeed as a member of our Technical team, you will be based in our office and more »

and spacious offices in Warwickshire. You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer/Technical Support Engineer BASIC SALARY: £25,000- £35,000 (negotiable depending on experience) BENEFITS: · Monday to Friday - 8:30am to … Holidays) · 2 x Life Assurance · Pension Scheme · Private Medical Insurance Scheme · Company Sick Pay Scheme · Free On-Site Parking · Cycle to Work Scheme · Long Service Awards. LOCATION: Warwick COMMUTABLE LOCATIONS: Coventry, Warwick, Stratford-upon-avon, Leamington Spa. WHY SHOULD I APPLY? We are established market leaders with immense stability … we can invest the time, as long as you have the right attitude and work ethic, we can offer you a career. JOB DESCRIPTION: Customer Support Engineer, Electrical Engineer, Technical Support Engineer To succeed as a member of our Technical team, you will be based in our office and more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and... more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and... APCT1_UKTJ more »

Lichfield Road, St Chads Health Centre, Dimbles Lane, Lichfield, and 29-31 High Street, Chasetown, Burntwood. Our aim is to deliver a high quality service which will benefit our patients. With a large team working together we will maintain and improve the quality of care with the sharing of … term and complex conditions. We value our relationship with our patients and have an active Patient Participation Group to help us deliver the best service possible. Let us help patients live a full and active life. Teams: The following teams make up Darwin Medical Practice Business support Clinical staff … Interest & Motivation in the job Essential Ability to work unsupervised and as part of a team. Willingness to undertake appropriate training. Passion for excellent customer service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such more »

such as laptops and PC installs, network installation, Microsoft 365 solutions and 1st and 2nd line support services. The ideal candidate will have excellent customer service skills to communicate in person and remotely, analytical skills, technical skills and problem solving skills. This role will be partially onsite at … customer premises. WHO ARE WE? We can offer the ideal candidate an opportunity to get involved in providing support via telephone, remote and onsite IT support and installation across the West Midlands. This role will give you the ability to broaden your skill set using a range of equipment more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize … our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day. Their mission is to help distribution and service businesses to dramatically transform their operations by … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales handover more »

technology company specializing in electronic measurement solutions are seeking an experienced Calibration Engineer on a permanent basis. Based primarily on-site at their Telford service centre, with occasional on-site work at customer locations, you will be responsible for the calibration, validation, and repair of electrical/electronic … prescribed procedures and technical duties that may require judgment. Solve technical problems of varying scope and complexity related to test and calibration processes. Understand customer requirements through effective communication, both face-to-face and written. Requirements: Certifications as an electronic/electrical technician with relevant calibration experience. IT skills … including proficiency in Windows and Office applications. Strong English communication skills, both written and spoken. Ability to confidently address customer inquiries and anticipate problems. Proactive attitude towards problem-solving and working independently. Able to obtain UK security clearance. If you possess technical expertise in calibration, have a passion for more »

JOB TITLE : Commercial Graduate Programme Customer focus and Data Analysis Ref J002633 COMPANY: Tosca SALARY : £24,000-£27,000 LOCATION : Dudley, West Midlands THE COMPANY : Toscas Mission is to revolutioni se the flow of goods through the supply chain, eliminating waste at every turn. For 60 years Tosca have … Britvic and Princes and many more. MAIN PURPOSE OF THE ROLE: The key purpose of the Commercial graduate role is to work within the Customer Service team to provide exceptional communication , data insight and problem solve with customers. You will be the first contact for existing customers but … also new customers where you will need to provide support with onboardi ng , review account sta tus, support customer audits and account ch ecks with the finance team DUTIES AND RESPONSIBILITES : Key point of contact for c ustomers both on the Telephone and via email. Assist customers with support more »

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base by … to work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in … is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment more »

Field Service Engineer Reporting to the Service & Operations Manager you will be responsible for maintaining and repairing customers cleaning machines throughout the Midlands and Northwest of the UK, whilst providing the highest possible level of on-site service to customers. Supporting business development by way of service sales to customers where applicable. Field Service Engineer Description of Duties To maintain customer on site cleaning equipment through both planned service calls and unplanned breakdowns. Making customers and their needs a primary focus; developing and sustaining productive customer relationships. To carry out breakdown calls … ensuring that the customer is aware of ETAs and all site booking in processes are followed. Explore commercial opportunities whilst on customers sites. Plan daily workload along with the Service controller to ensure breakdown calls are attended within the customers SLA. Maximise first time fix by ensuring adequate more »

sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of your time spent supporting our internet connectivity, safeguarding and security services from either your home or … our offices. What you’ll be doing Installation, integration and commissioning of network, firewall and filtering solutions on customer sites. Prestaging, initial configuration of network, firewall and filtering solutions. Logistical and technical support to assist the running of the project and operations team. Support desk cover, assisting customers via … help support and maintain the companies IT environment. On-site and remote IT technician services for education customers. Replacing faulty or upgrading equipment on customer sites. Liaise with third party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone. What we're looking for Experience in more »

Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical Support Specialist for their Customer Service and After Sales Support Department. Position: Technical Support Specialist Location: Bridgnorth Employment Type: Full-time, Permanent Salary: £22,000.00-£24,000.00 per year (DOE) About … industries, independent workshops, and large OEMs. Role Overview: The Technical Support Specialist will play a pivotal role in delivering exceptional after-sales support and customer service. The successful candidate will utilize their technical expertise to troubleshoot issues, provide guidance on product usage, and ensure customer satisfaction. This role … on product operation, troubleshooting techniques, and software functionalities. - Coordinate with the engineering team to resolve technical issues and provide timely solutions to customers. - Document customer inquiries, troubleshooting steps, and solutions for future reference. - Assist in the development of technical support documentation, including manuals and FAQs. Qualifications and Skills: - Degree more »

has celebrated over 28 years in the IT industry and we continue to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … 2+ years project experience developing solutions using the Power Platform (Power Apps Canvas/Model Driven Apps, Power Automate, Power Virtual Agents). Excellent customer service and communication skills. Experience configuring and using Microsoft Data verse advantageous. Experience with Agile methodologies and working in delivery teams. Experience configuring more »

monitor and maintain computer systems, troubleshooting applications, wide-area networks, servers, and routers. A key part of the role includes providing a high-quality service to individuals and departments ensuring a consistently high level of customer service is provided to all employees. Working within the PC Network more »

If you have a commercial mindset and thrive in a fast-paced, dynamic environment then we want to hear from you. Key Responsibilities: Receive customer quotations via varying methods – email/online portal etc To cover Ocean – Imports/Exports/Cross Trade Negotiate rates with carriers/hauliers …/suppliers and confirm availability of equipment and agree prices where no tariff exists, to maximise cost-effectiveness. Prepare and submit customer quotations and proposals within agreed timeframe Work within our in-house system to create and issue quotations Communicate with customers to manage and follow up all quotes … we secure opportunities. Track success/failure rate of quotes, reporting back to management Develop and build relationships and provide the highest level of customer service to all customers To produce strategic tariffs when required to ensure effective workload and to ensure these tariffs are kept up to more »