Service Desk Analyst Jobs in Yorkshire

Service Desk Analyst
England > Yorkshire

The median Service Desk Analyst salary in Yorkshire is £24,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 139 257 186
Rank change year-on-year +118 -71 -11
Permanent jobs requiring a Service Desk Analyst 78 41 104
As % of all permanent jobs advertised in Yorkshire 1.33% 0.52% 1.43%
As % of the Job Titles category 1.40% 0.57% 1.47%
Number of salaries quoted 62 36 75
10th Percentile £20,800 - £19,750
25th Percentile £23,031 £20,000 £21,250
Median annual salary (50th Percentile) £24,500 £23,100 £24,000
Median % change year-on-year +6.06% -3.75% +1.05%
75th Percentile £27,054 £24,250 £26,000
90th Percentile £28,750 £27,250 £28,750
England median annual salary £26,500 £26,500 £25,500
% change year-on-year - +3.92% +6.25%

All Permanent IT Job Vacancies
Yorkshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Yorkshire with a recognized job title 5,579 7,208 7,055
% of permanent jobs with a recognized job title 95.38% 91.14% 96.67%
Number of salaries quoted 4,307 3,467 4,588
10th Percentile £27,000 £31,000 £28,189
25th Percentile £35,000 £39,000 £37,500
Median annual salary (50th Percentile) £49,000 £54,000 £50,000
Median % change year-on-year -9.26% +8.00% +5.26%
75th Percentile £65,000 £70,000 £65,000
90th Percentile £80,000 £82,500 £80,000
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Yorkshire +46 26 £24,150 +7.33% 6
North Yorkshire +61 24 £24,500 -10.09% 7
West Yorkshire +91 22 £25,750 +9.57%
East Yorkshire +5 1 £29,000 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Yorkshire

For the 6 months to 20 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 51 (65.38%) Social Skills
2 50 (64.10%) Microsoft
3 48 (61.54%) Windows
4 37 (47.44%) Microsoft Office
5 35 (44.87%) Problem-Solving
6 33 (42.31%) Active Directory
7 30 (38.46%) Customer Service
8 28 (35.90%) Microsoft 365
9 22 (28.21%) ServiceNow
10 21 (26.92%) Finance
11 18 (23.08%) Incident Management
11 18 (23.08%) ITIL
12 17 (21.79%) SharePoint
13 14 (17.95%) SLA
14 13 (16.67%) Microsoft Exchange
15 11 (14.10%) Cisco
15 11 (14.10%) Data Centre
15 11 (14.10%) Customer Experience
15 11 (14.10%) Proactive Monitoring
16 10 (12.82%) Analytical Skills
16 10 (12.82%) Mimecast
16 10 (12.82%) Microsoft Excel
16 10 (12.82%) HP
16 10 (12.82%) Dell
16 10 (12.82%) NetApp
16 10 (12.82%) Law
16 10 (12.82%) Management Information System
16 10 (12.82%) Microsoft PowerPoint
17 9 (11.54%) LAN
17 9 (11.54%) VPN

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (21.79%) SharePoint
2 13 (16.67%) Microsoft Exchange
Applications
1 37 (47.44%) Microsoft Office
2 10 (12.82%) Microsoft Excel
2 10 (12.82%) Microsoft PowerPoint
3 2 (2.56%) Chatbot
Cloud Services
1 28 (35.90%) Microsoft 365
2 10 (12.82%) Mimecast
3 7 (8.97%) Azure
Communications & Networking
1 9 (11.54%) LAN
1 9 (11.54%) VPN
1 9 (11.54%) WAN
2 7 (8.97%) DHCP
2 7 (8.97%) DNS
2 7 (8.97%) TCP/IP
2 7 (8.97%) VoIP
2 7 (8.97%) Wi-Fi
3 5 (6.41%) Internet
4 2 (2.56%) Firewall
4 2 (2.56%) Wireless
5 1 (1.28%) Intranet
General
1 51 (65.38%) Social Skills
2 21 (26.92%) Finance
3 10 (12.82%) Analytical Skills
3 10 (12.82%) Law
4 6 (7.69%) French Language
4 6 (7.69%) German Language
4 6 (7.69%) Italian Language
4 6 (7.69%) Portuguese Language
4 6 (7.69%) Spanish Language
4 6 (7.69%) Swedish Language
4 6 (7.69%) Turkish Language
5 3 (3.85%) Public Sector
6 1 (1.28%) Legal
6 1 (1.28%) Manufacturing
6 1 (1.28%) Telecoms
Miscellaneous
1 11 (14.10%) Data Centre
2 10 (12.82%) Management Information System
3 7 (8.97%) Driving Licence
3 7 (8.97%) Life Science
4 3 (3.85%) Self-Motivation
Operating Systems
1 48 (61.54%) Windows
2 8 (10.26%) Windows 10
3 5 (6.41%) Unix
4 4 (5.13%) Windows Server
Processes & Methodologies
1 35 (44.87%) Problem-Solving
2 30 (38.46%) Customer Service
3 18 (23.08%) Incident Management
3 18 (23.08%) ITIL
4 11 (14.10%) Customer Experience
4 11 (14.10%) Proactive Monitoring
5 8 (10.26%) Collaborative Working
6 7 (8.97%) Decision-Making
7 5 (6.41%) Asset Management
7 5 (6.41%) Change Management
7 5 (6.41%) Fintech
7 5 (6.41%) Impact Analysis
7 5 (6.41%) Major Incident Management
7 5 (6.41%) Software Asset Management
8 4 (5.13%) Active Listening
8 4 (5.13%) Agile
8 4 (5.13%) Continuous Improvement
8 4 (5.13%) ITSM
8 4 (5.13%) Server Management
8 4 (5.13%) Service Management
Programming Languages
1 5 (6.41%) SQL
Qualifications
1 5 (6.41%) ITIL Certification
2 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 14 (17.95%) SLA
2 1 (1.28%) ISO 9001
2 1 (1.28%) ISO/IEC 27001
System Software
1 33 (42.31%) Active Directory
Systems Management
1 2 (2.56%) Microsoft Intune
1 2 (2.56%) SCCM
Vendors
1 50 (64.10%) Microsoft
2 22 (28.21%) ServiceNow
3 11 (14.10%) Cisco
4 10 (12.82%) Dell
4 10 (12.82%) HP
4 10 (12.82%) NetApp
5 5 (6.41%) Remedy
5 5 (6.41%) Splunk
6 1 (1.28%) Citrix
6 1 (1.28%) Snow