Technical Support Analyst Jobs with Work from Home Options

Technical Support Analyst
UK > Work from Home

The median Technical Support Analyst salary in Work from Home is £54,172 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 569 622 821
Rank change year-on-year +53 +199 -250
Permanent jobs requiring a Technical Support Analyst 31 27 71
As % of all permanent jobs with a WFH option 0.089% 0.070% 0.095%
As % of the Job Titles category 0.093% 0.073% 0.098%
Number of salaries quoted 24 14 68
10th Percentile £25,575 - £22,125
25th Percentile £33,000 £31,314 £24,688
Median annual salary (50th Percentile) £54,172 £36,750 £31,000
Median % change year-on-year +47.41% +18.55% -27.06%
75th Percentile £55,696 £46,375 £48,750
90th Percentile £55,925 £51,000 £57,500
UK median annual salary £30,000 £33,500 £35,000
% change year-on-year -10.45% -4.29% +22.81%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,479 36,977 72,509
% of permanent jobs with a recognized job title 96.22% 95.95% 97.33%
Number of salaries quoted 25,508 26,851 42,434
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Technical Support Analyst trend for jobs with a WFH option

Technical Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Technical Support Analyst.

Technical Support Analyst salary trend for jobs with a WFH option

Technical Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Technical Support Analyst over the 6 months to 2 June 2024.

Technical Support Analyst salary histogram for jobs with a WFH option

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 June 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Technical Support Analyst in the job title.

1 22 (70.97%) SQL
2 21 (67.74%) Windows
3 19 (61.29%) SQL Server
4 18 (58.06%) ITIL
5 17 (54.84%) Active Directory
6 14 (45.16%) PL/SQL
6 14 (45.16%) CRM
6 14 (45.16%) ETL
6 14 (45.16%) T-SQL
6 14 (45.16%) Change Management
6 14 (45.16%) Dynamics CRM
6 14 (45.16%) SQL Server Integration Services
6 14 (45.16%) Requirements Analysis
7 12 (38.71%) Customer Service
8 11 (35.48%) Degree
9 10 (32.26%) Incident Management
9 10 (32.26%) NEC
9 10 (32.26%) Social Skills
9 10 (32.26%) NEC Housing
10 8 (25.81%) Problem-Solving
11 7 (22.58%) Housing Association
11 7 (22.58%) Task Automation
11 7 (22.58%) Knowledge Transfer
11 7 (22.58%) Risk Register
11 7 (22.58%) Change Advisory Board
11 7 (22.58%) Root Cause Analysis
11 7 (22.58%) Disaster Recovery
11 7 (22.58%) Data Security
11 7 (22.58%) Management Information System
11 7 (22.58%) PRINCE2 Practitioner

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.23%) Microsoft Exchange
1 1 (3.23%) SharePoint
1 1 (3.23%) SharePoint 2013
Applications
1 5 (16.13%) Microsoft Office
2 2 (6.45%) Microsoft Excel
Business Applications
1 14 (45.16%) Dynamics CRM
2 10 (32.26%) NEC Housing
Cloud Services
1 3 (9.68%) Microsoft 365
1 3 (9.68%) Power Automate
2 1 (3.23%) Entra ID
2 1 (3.23%) Mimecast
Communications & Networking
1 3 (9.68%) HTTP
1 3 (9.68%) Internet
2 1 (3.23%) 4G
2 1 (3.23%) Intranet
2 1 (3.23%) VPN
2 1 (3.23%) WAN
Database & Business Intelligence
1 19 (61.29%) SQL Server
2 14 (45.16%) SQL Server Integration Services
General
1 10 (32.26%) Social Skills
2 3 (9.68%) Analytical Skills
2 3 (9.68%) Finance
2 3 (9.68%) Organisational Skills
3 1 (3.23%) Legal
3 1 (3.23%) Public Sector
3 1 (3.23%) Retail
Libraries, Frameworks & Software Standards
1 6 (19.35%) .NET
2 3 (9.68%) ASP.NET
2 3 (9.68%) HTML
2 3 (9.68%) REST
Miscellaneous
1 7 (22.58%) Housing Association
1 7 (22.58%) Management Information System
2 5 (16.13%) Social Media
3 3 (9.68%) Self-Motivation
4 1 (3.23%) Blackberry
4 1 (3.23%) Onboarding
Operating Systems
1 21 (67.74%) Windows
2 6 (19.35%) Windows Server
3 5 (16.13%) Windows 10
4 2 (6.45%) Windows Server 2016
4 2 (6.45%) Windows Server 2019
5 1 (3.23%) Windows Server 2012
Processes & Methodologies
1 18 (58.06%) ITIL
2 14 (45.16%) Change Management
2 14 (45.16%) CRM
2 14 (45.16%) ETL
2 14 (45.16%) Requirements Analysis
3 12 (38.71%) Customer Service
4 10 (32.26%) Incident Management
5 8 (25.81%) Problem-Solving
6 7 (22.58%) Change Advisory Board
6 7 (22.58%) Data Security
6 7 (22.58%) Disaster Recovery
6 7 (22.58%) Knowledge Transfer
6 7 (22.58%) PRINCE2
6 7 (22.58%) Risk Register
6 7 (22.58%) Root Cause Analysis
6 7 (22.58%) Task Automation
7 4 (12.90%) Data Analysis
7 4 (12.90%) Requirements Gathering
8 3 (9.68%) Continuous Improvement
9 2 (6.45%) Problem Management
Programming Languages
1 22 (70.97%) SQL
2 14 (45.16%) PL/SQL
2 14 (45.16%) T-SQL
3 6 (19.35%) C#
Qualifications
1 11 (35.48%) Degree
2 7 (22.58%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 3 (9.68%) SLA
System Software
1 17 (54.84%) Active Directory
Systems Management
1 2 (6.45%) Microsoft Intune
Vendors
1 10 (32.26%) NEC
2 7 (22.58%) Microsoft
3 3 (9.68%) UiPath
4 2 (6.45%) Oracle
5 1 (3.23%) Cisco