Service Desk Support Analyst Jobs with Work from Home Options

Service Desk Support Analyst
UK > Work from Home

The median Service Desk Support Analyst salary for remote or hybrid work is £29,250 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 596 608 858
Rank change year-on-year +12 +250 -265
Permanent jobs requiring a Service Desk Support Analyst 6 25 43
As % of all permanent jobs with a WFH option 0.017% 0.067% 0.057%
As % of the Job Titles category 0.018% 0.070% 0.058%
Number of salaries quoted 4 24 43
10th Percentile £27,150 £24,500 £20,700
25th Percentile £27,375 £25,000 £23,250
Median annual salary (50th Percentile) £29,250 £31,107 £25,000
Median % change year-on-year -5.97% +24.43% +4.17%
75th Percentile £31,563 £35,250 £32,250
90th Percentile £33,025 £37,250 £34,586
UK median annual salary £26,000 £28,000 £26,000
% change year-on-year -7.14% +7.69% +8.33%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Support Analyst trend for jobs with a WFH option

Service Desk Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Support Analyst.

Service Desk Support Analyst salary trend for jobs with a WFH option

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 12 June 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Support Analyst in the job title.

1 5 (83.33%) ITIL
2 4 (66.67%) ITSM
2 4 (66.67%) Microsoft 365
3 3 (50.00%) Windows 10
3 3 (50.00%) Social Skills
3 3 (50.00%) Customer Service
3 3 (50.00%) Windows
3 3 (50.00%) Microsoft Office
3 3 (50.00%) Microsoft
4 2 (33.33%) Active Directory
4 2 (33.33%) SLA
4 2 (33.33%) ITIL Certification
4 2 (33.33%) Remedy
4 2 (33.33%) Service Management
4 2 (33.33%) Finance
4 2 (33.33%) Legal
4 2 (33.33%) Banking
4 2 (33.33%) Degree
4 2 (33.33%) Information Security
4 2 (33.33%) Problem-Solving
4 2 (33.33%) Analytical Thinking
4 2 (33.33%) Azure
4 2 (33.33%) ServiceNow
4 2 (33.33%) Stakeholder Engagement
4 2 (33.33%) Coaching
4 2 (33.33%) Analytical Skills
4 2 (33.33%) Entra ID
5 1 (16.67%) Security Operations
5 1 (16.67%) Remote Desktop
5 1 (16.67%) iManage

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) CMS
Applications
1 3 (50.00%) Microsoft Office
Business Applications
1 1 (16.67%) Elite 3E
Cloud Services
1 4 (66.67%) Microsoft 365
2 2 (33.33%) Azure
2 2 (33.33%) Entra ID
Communications & Networking
1 1 (16.67%) Remote Desktop
1 1 (16.67%) VPN
General
1 3 (50.00%) Social Skills
2 2 (33.33%) Analytical Skills
2 2 (33.33%) Banking
2 2 (33.33%) Finance
2 2 (33.33%) Legal
3 1 (16.67%) Inclusion and Diversity
Miscellaneous
1 1 (16.67%) Blackberry
1 1 (16.67%) Management Information System
Operating Systems
1 3 (50.00%) Windows
1 3 (50.00%) Windows 10
2 1 (16.67%) Android
2 1 (16.67%) Apple iOS
Processes & Methodologies
1 5 (83.33%) ITIL
2 4 (66.67%) ITSM
3 3 (50.00%) Customer Service
4 2 (33.33%) Analytical Thinking
4 2 (33.33%) Coaching
4 2 (33.33%) Information Security
4 2 (33.33%) Problem-Solving
4 2 (33.33%) Service Management
4 2 (33.33%) Stakeholder Engagement
5 1 (16.67%) Break/Fix
5 1 (16.67%) Configuration Management
5 1 (16.67%) Content Management
5 1 (16.67%) Document Management
5 1 (16.67%) Incident Management
5 1 (16.67%) Practice Management
5 1 (16.67%) Security Operations
5 1 (16.67%) Stakeholder Management
Qualifications
1 2 (33.33%) Degree
1 2 (33.33%) ITIL Certification
2 1 (16.67%) A+ Certification
2 1 (16.67%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (33.33%) SLA
System Software
1 2 (33.33%) Active Directory
Vendors
1 3 (50.00%) Microsoft
2 2 (33.33%) Remedy
2 2 (33.33%) ServiceNow
3 1 (16.67%) Adobe
3 1 (16.67%) Citrix
3 1 (16.67%) iManage
3 1 (16.67%) Intapp
3 1 (16.67%) Sun