Service Desk Analyst Jobs with Work from Home Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst salary for remote or hybrid work is £27,675 per year, according to job vacancies posted during the 6 months leading to 13 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
13 Jun 2024		 Same period 2023 Same period 2022
Rank 464 457 664
Rank change year-on-year -7 +207 -133
Permanent jobs requiring a Service Desk Analyst 139 177 240
As % of all permanent jobs with a WFH option 0.39% 0.47% 0.32%
As % of the Job Titles category 0.41% 0.49% 0.33%
Number of salaries quoted 125 136 207
10th Percentile £21,100 £22,000 £20,545
25th Percentile £24,250 £23,500 £21,750
Median annual salary (50th Percentile) £27,675 £26,000 £25,000
Median % change year-on-year +6.44% +4.00% +11.11%
75th Percentile £30,000 £33,750 £28,750
90th Percentile £34,600 £37,250 £33,750
UK median annual salary £26,467 £26,500 £25,000
% change year-on-year -0.12% +6.00% +2.04%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with a WFH option

Service Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst salary trend for jobs with a WFH option

Service Desk Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 13 June 2024.

Service Desk Analyst salary histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 13 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Analyst in the job title.

1 71 (51.08%) Microsoft
2 70 (50.36%) Social Skills
3 58 (41.73%) Windows
4 51 (36.69%) Microsoft 365
5 48 (34.53%) Customer Service
6 46 (33.09%) Active Directory
7 39 (28.06%) Microsoft Office
8 34 (24.46%) ITIL
9 28 (20.14%) Azure
10 25 (17.99%) Service Management
11 23 (16.55%) VoIP
12 20 (14.39%) Windows 10
12 20 (14.39%) Problem-Solving
13 15 (10.79%) ITSM
14 14 (10.07%) Finance
14 14 (10.07%) Legal
15 13 (9.35%) Android
16 12 (8.63%) Retail
16 12 (8.63%) Law
17 11 (7.91%) LAN
17 11 (7.91%) Microsoft Certification
17 11 (7.91%) Apple iOS
17 11 (7.91%) Self-Motivation
18 10 (7.19%) iManage
18 10 (7.19%) WAN
19 9 (6.47%) VPN
19 9 (6.47%) Degree
19 9 (6.47%) Windows Server
19 9 (6.47%) Entra ID
19 9 (6.47%) Microsoft Intune

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.76%) Microsoft Exchange
2 3 (2.16%) SharePoint
3 1 (0.72%) CMS
Applications
1 39 (28.06%) Microsoft Office
2 3 (2.16%) Microsoft Excel
Business Applications
1 1 (0.72%) Elite 3E
Cloud Services
1 51 (36.69%) Microsoft 365
2 28 (20.14%) Azure
3 9 (6.47%) Entra ID
4 3 (2.16%) AWS
5 2 (1.44%) Azure Monitor
5 2 (1.44%) GCP
5 2 (1.44%) Google Drive
5 2 (1.44%) Google Workspace
5 2 (1.44%) WhatsApp
Communications & Networking
1 23 (16.55%) VoIP
2 11 (7.91%) LAN
3 10 (7.19%) WAN
4 9 (6.47%) VPN
5 8 (5.76%) DHCP
5 8 (5.76%) DNS
5 8 (5.76%) Remote Desktop
5 8 (5.76%) Wi-Fi
6 4 (2.88%) Cisco IOS
6 4 (2.88%) TCP/IP
7 2 (1.44%) Firewall
7 2 (1.44%) Internet
7 2 (1.44%) SAN
7 2 (1.44%) Wireless
8 1 (0.72%) Structured Cabling
8 1 (0.72%) VLAN
Development Applications
1 6 (4.32%) JIRA
General
1 70 (50.36%) Social Skills
2 14 (10.07%) Finance
2 14 (10.07%) Legal
3 12 (8.63%) Law
3 12 (8.63%) Retail
4 8 (5.76%) German Language
5 6 (4.32%) Analytical Skills
5 6 (4.32%) French Language
5 6 (4.32%) Italian Language
5 6 (4.32%) Organisational Skills
5 6 (4.32%) Portuguese Language
5 6 (4.32%) Spanish Language
5 6 (4.32%) Swedish Language
5 6 (4.32%) Turkish Language
6 5 (3.60%) Financial Institution
6 5 (3.60%) Inclusion and Diversity
6 5 (3.60%) Public Sector
7 2 (1.44%) Advertising
7 2 (1.44%) Banking
7 2 (1.44%) Games
Miscellaneous
1 11 (7.91%) Self-Motivation
2 7 (5.04%) Driving Licence
3 3 (2.16%) CCTV
3 3 (2.16%) EPoS
3 3 (2.16%) Mainframe
3 3 (2.16%) Smart City
4 2 (1.44%) Housing Association
4 2 (1.44%) iPhone
4 2 (1.44%) Onboarding
4 2 (1.44%) Replication
5 1 (0.72%) Blackberry
5 1 (0.72%) e-Learning
5 1 (0.72%) iPad
5 1 (0.72%) Management Information System
5 1 (0.72%) Video Conferencing
Operating Systems
1 58 (41.73%) Windows
2 20 (14.39%) Windows 10
3 13 (9.35%) Android
4 11 (7.91%) Apple iOS
5 9 (6.47%) Windows Server
6 5 (3.60%) Mac OS
7 2 (1.44%) Windows Server 2012
7 2 (1.44%) Windows Server 2019
8 1 (0.72%) Linux
Processes & Methodologies
1 48 (34.53%) Customer Service
2 34 (24.46%) ITIL
3 25 (17.99%) Service Management
4 20 (14.39%) Problem-Solving
5 15 (10.79%) ITSM
6 8 (5.76%) Document Management
6 8 (5.76%) Service Delivery
7 7 (5.04%) Incident Management
8 6 (4.32%) User Experience
9 5 (3.60%) Change Management
9 5 (3.60%) Problem Management
9 5 (3.60%) Time Management
10 4 (2.88%) Chat Support
10 4 (2.88%) Computer Science
10 4 (2.88%) Ticket Management
11 3 (2.16%) Collaborative Working
11 3 (2.16%) Creative Problem-Solving
11 3 (2.16%) Multi-Factor Authentication
11 3 (2.16%) Proactive Management
11 3 (2.16%) Two-Factor Authentication
Programming Languages
1 3 (2.16%) PowerShell
1 3 (2.16%) SQL
Qualifications
1 11 (7.91%) Microsoft Certification
2 9 (6.47%) Degree
3 7 (5.04%) A+ Certification
3 7 (5.04%) MCP
4 6 (4.32%) ITIL Certification
5 5 (3.60%) DBS Check
5 5 (3.60%) ITIL Foundation Certificate
6 3 (2.16%) MCITP
7 2 (1.44%) CCA
7 2 (1.44%) Citrix Certification
7 2 (1.44%) Computer Science Degree
7 2 (1.44%) MCDST
7 2 (1.44%) Security Cleared
8 1 (0.72%) DV Cleared
8 1 (0.72%) Network+ Certification
8 1 (0.72%) NVQ Level 3
Quality Assurance & Compliance
1 6 (4.32%) SLA
2 2 (1.44%) ISO/IEC 27001
2 2 (1.44%) ITGC
2 2 (1.44%) Sarbanes-Oxley
3 1 (0.72%) Accessibility
System Software
1 46 (33.09%) Active Directory
2 4 (2.88%) XenApp
2 4 (2.88%) XenDesktop
3 2 (1.44%) Hyper-V
3 2 (1.44%) VMware Infrastructure
4 1 (0.72%) BitLocker
Systems Management
1 9 (6.47%) Microsoft Intune
2 7 (5.04%) SCCM
3 2 (1.44%) Backup Exec
3 2 (1.44%) Symantec Endpoint Protection
Vendors
1 71 (51.08%) Microsoft
2 10 (7.19%) iManage
3 6 (4.32%) Citrix
3 6 (4.32%) ServiceNow
4 5 (3.60%) Cisco
4 5 (3.60%) Dell
5 3 (2.16%) Adobe
5 3 (2.16%) Apple
6 2 (1.44%) Fortinet
6 2 (1.44%) Google
6 2 (1.44%) Intapp
6 2 (1.44%) Kofax
6 2 (1.44%) N-able
6 2 (1.44%) Remedy
6 2 (1.44%) Symantec
6 2 (1.44%) Veeam
6 2 (1.44%) Veritas
6 2 (1.44%) VMware
7 1 (0.72%) Aderant
7 1 (0.72%) Polycom
93 Service Desk Analyst jobs Nationwide