ITSM Jobs in Wiltshire

IT Service Management (ITSM)
South West > Wiltshire

The table below provides summary statistics for permanent job vacancies advertised in Wiltshire requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 13 June 2024, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 58 71 101
Rank change year-on-year +13 +30 -25
Permanent jobs citing ITSM 40 17 21
As % of all permanent jobs advertised in Wiltshire 2.67% 1.95% 1.82%
As % of the Processes & Methodologies category 3.39% 2.14% 1.91%
Number of salaries quoted 23 13 17
10th Percentile £26,750 £30,425 £21,900
25th Percentile £31,063 £37,500 £25,000
Median annual salary (50th Percentile) £36,000 £55,000 £28,000
Median % change year-on-year -34.55% +96.43% -46.67%
75th Percentile £52,500 £57,500 £45,000
90th Percentile £62,200 - -
South West median annual salary £42,500 £39,289 £30,000
% change year-on-year +8.17% +30.96% -23.91%

All Process and Methodology Skills
Wiltshire

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Wiltshire.

Permanent vacancies with a requirement for process or methodology skills 1,181 796 1,102
As % of all permanent jobs advertised in Wiltshire 78.73% 91.49% 95.66%
Number of salaries quoted 843 444 613
10th Percentile £27,500 £31,250 £30,500
25th Percentile £35,269 £40,000 £36,750
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -5.00%
75th Percentile £62,500 £67,500 £63,750
90th Percentile £75,000 £75,000 £75,000
South West median annual salary £51,500 £53,519 £50,000
% change year-on-year -3.77% +7.04% +8.70%

ITSM
Job Vacancy Trend in Wiltshire

Job postings citing ITSM as a proportion of all IT jobs advertised in Wiltshire.

Job vacancy trend for ITSM in Wiltshire

ITSM
Salary Trend in Wiltshire

3-month moving average salary quoted in jobs citing ITSM in Wiltshire.

Salary trend for ITSM in Wiltshire

ITSM
Salary Histogram in Wiltshire

Salary distribution for jobs citing ITSM in Wiltshire over the 6 months to 13 June 2024.

Salary histogram for ITSM in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 6 months to 13 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Swindon +5 19 £43,000 +32.17% 3
Salisbury - 3 £33,500 - 2
Chippenham -6 1 £52,500 +31.25% 1
ITSM
South West

ITSM
Co-occurring Skills and Capabilities in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (15.00%) SharePoint
2 4 (10.00%) Confluence
Applications
1 2 (5.00%) Microsoft Office
Business Applications
1 1 (2.50%) Remedy ITSM
Cloud Services
1 13 (32.50%) Microsoft 365
2 6 (15.00%) Azure
3 5 (12.50%) AWS
3 5 (12.50%) Nutanix
3 5 (12.50%) OpenShift
4 4 (10.00%) Dynamics 365
4 4 (10.00%) Microsoft Copilot
5 3 (7.50%) OneDrive
Communications & Networking
1 5 (12.50%) WLAN
2 2 (5.00%) ADSL
3 1 (2.50%) Firewall
3 1 (2.50%) LAN
3 1 (2.50%) TCP/IP
3 1 (2.50%) VLAN
3 1 (2.50%) WAN
Database & Business Intelligence
1 5 (12.50%) MySQL
1 5 (12.50%) SQL Server
Development Applications
1 4 (10.00%) JIRA
General
1 7 (17.50%) Social Skills
2 4 (10.00%) Inclusion and Diversity
3 1 (2.50%) Analytical Skills
3 1 (2.50%) Organisational Skills
Job Titles
1 23 (57.50%) IT Support
2 15 (37.50%) IT Support Technician
2 15 (37.50%) IT Technician
2 15 (37.50%) Support Technician
3 11 (27.50%) Analyst
3 11 (27.50%) IT Analyst
4 8 (20.00%) IT Support Analyst
4 8 (20.00%) Support Analyst
5 5 (12.50%) 3rd Line Engineer
5 5 (12.50%) 3rd Line Infrastructure Engineer
5 5 (12.50%) Backup Engineer
5 5 (12.50%) Backup Infrastructure Engineer
5 5 (12.50%) Infrastructure Engineer
5 5 (12.50%) Storage and Backup Engineer
5 5 (12.50%) Storage Engineer
6 4 (10.00%) Business Manager
6 4 (10.00%) Business Systems Manager
6 4 (10.00%) Systems Manager
7 3 (7.50%) IT Consultant
7 3 (7.50%) Service Desk Analyst
Miscellaneous
1 16 (40.00%) Management Information System
2 15 (37.50%) Driving Licence
3 5 (12.50%) EMC VNX
3 5 (12.50%) Public Cloud
3 5 (12.50%) Self-Motivation
Operating Systems
1 27 (67.50%) Windows
2 18 (45.00%) Windows 10
3 6 (15.00%) Linux
3 6 (15.00%) Windows Server
3 6 (15.00%) Windows Server 2016
4 5 (12.50%) Windows Server 2019
5 3 (7.50%) Android
6 1 (2.50%) CentOS
6 1 (2.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 31 (77.50%) ITIL
2 29 (72.50%) Service Management
3 22 (55.00%) Configuration Management
4 19 (47.50%) Change Management
4 19 (47.50%) Problem-Solving
5 15 (37.50%) Information Security
6 9 (22.50%) Service Delivery
7 8 (20.00%) Problem Management
8 7 (17.50%) Continuous Improvement
9 6 (15.00%) Customer-Centricity
9 6 (15.00%) Trend Analysis
10 5 (12.50%) Fintech
10 5 (12.50%) Infrastructure Engineering
10 5 (12.50%) Security Patching
10 5 (12.50%) Server Management
11 4 (10.00%) Artificial Intelligence
11 4 (10.00%) Knowledge Management
11 4 (10.00%) Robotic Process Automation
11 4 (10.00%) Target Operating Model
11 4 (10.00%) TOGAF
Qualifications
1 26 (65.00%) SC Cleared
1 26 (65.00%) Security Cleared
2 18 (45.00%) A+ Certification
3 4 (10.00%) APMG
3 4 (10.00%) PMI Certification
3 4 (10.00%) PMP
4 3 (7.50%) ITIL Foundation Certificate
5 2 (5.00%) Degree
6 1 (2.50%) BPSS Clearance
6 1 (2.50%) CEH
6 1 (2.50%) CompTIA Security+
6 1 (2.50%) Computer Science Degree
6 1 (2.50%) DBS Check
6 1 (2.50%) DV Cleared
6 1 (2.50%) Microsoft Certification
Quality Assurance & Compliance
1 3 (7.50%) ISO 14001
1 3 (7.50%) ISO 9001
System Software
1 21 (52.50%) Active Directory
2 6 (15.00%) Hyper-V
2 6 (15.00%) VMware ESXi
3 5 (12.50%) Docker
3 5 (12.50%) VMware Infrastructure
4 1 (2.50%) vSphere
Systems Management
1 8 (20.00%) SCCM
2 6 (15.00%) Nagios
3 5 (12.50%) Ansible
3 5 (12.50%) EMC NetWorker
3 5 (12.50%) Kubernetes
3 5 (12.50%) vCenter Server
4 1 (2.50%) Icinga
Vendors
1 33 (82.50%) Microsoft
2 7 (17.50%) VMware
3 6 (15.00%) EMC
3 6 (15.00%) ServiceNow
3 6 (15.00%) SolarWinds
3 6 (15.00%) Veeam
4 5 (12.50%) Aruba
4 5 (12.50%) Meraki
4 5 (12.50%) Red Hat
5 4 (10.00%) Salesforce
6 3 (7.50%) Apple
6 3 (7.50%) Sun
7 2 (5.00%) Cisco
8 1 (2.50%) Fortinet
8 1 (2.50%) Juniper
8 1 (2.50%) Remedy