tasks in high-pressure environments. Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with ITServiceManagement toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server more »
Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate. Understand and follow agreed ITServiceManagement processes, and ensure colleagues are informed on the best way to interact with the ITService Desk. Coordinate effectively with other IT Support Analysts more »
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of more »
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
SR2
diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote ITServiceManagement processes, guiding colleagues on optimal interactions with the ITService Desk. Collaborate with other IT Support Analysts and offer support and guidance within the more »
enhance current processes (Incident Management, Request Fulfillment, Change Control). - Align project milestones and objectives with JIRA Service Management. - Develop and improve processes and ITSM tooling with stakeholders. - Assist in transitioning to improved processes using JIRA Service Management. - Lead the adoption of a Level 1 Incident Service Desk with an … reporting systems post-transition using JIRA Service Management. - Lead internal training for the ServiceManagement team and create documentation. Skills & Experience: - Strong knowledge of ITSM tools and ability to drive adoption within JIRA Service Management. - Understanding of core ITIL processes. - Strong understanding of Agile; DevOps knowledge is a plus. - Previous more »