Support Assistant
UK

The median Support Assistant salary in the UK is £26,125 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 758 943 1212
Rank change year-on-year +185 +269 -289
Permanent jobs requiring a Support Assistant 126 32 30
As % of all permanent jobs advertised in the UK 0.13% 0.032% 0.018%
As % of the Job Titles category 0.13% 0.035% 0.019%
Number of salaries quoted 84 26 27
10th Percentile £24,209 £20,875 £20,900
25th Percentile £25,000 £26,250 £22,250
Median annual salary (50th Percentile) £26,125 £32,500 £30,000
Median % change year-on-year -19.62% +8.33% +36.36%
75th Percentile £30,078 £39,688 £31,250
90th Percentile £37,000 £48,965 £41,850
UK excluding London median annual salary £26,000 £27,500 £23,400
% change year-on-year -5.45% +17.52% +6.36%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Assistant
Job Vacancy Trend

Job postings that featured Support Assistant in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Assistant in the UK

Support Assistant
Salary Trend

3-month moving average salary quoted in jobs citing Support Assistant.

Salary trend for Support Assistant in the UK

Support Assistant
Salary Histogram

Salary distribution for jobs citing Support Assistant over the 6 months to 20 May 2024.

Salary histogram for Support Assistant in the UK

Support Assistant
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Assistant within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +186 126 £26,125 -19.62% 28
UK excluding London +99 121 £26,000 -5.45% 22
East of England +56 55 £26,000 +6.12% 4
South West - 23 £26,500 - 2
North of England +50 15 £28,975 +5.36% 7
West Midlands - 15 £24,696 - 3
Midlands - 15 £24,696 - 6
South East +24 13 £34,000 +23.64% 2
Work from Home +82 6 £25,872 -45.77% 6
Yorkshire - 6 £28,918 -
London +96 5 £28,000 -13.85% 5
North East - 5 £28,975 - 3
North West +2 4 £40,000 +45.45% 4

Support Assistant Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Support Assistant job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Assistant in the job title.

1 56 (44.44%) Customer Service
2 55 (43.65%) Microsoft
3 48 (38.10%) Microsoft Office
3 48 (38.10%) CRM
4 39 (30.95%) Social Skills
5 35 (27.78%) Case Management
5 35 (27.78%) Problem-Solving
5 35 (27.78%) FTP
5 35 (27.78%) Replication
6 30 (23.81%) Windows
7 25 (19.84%) TCP/IP
8 18 (14.29%) SQL
9 16 (12.70%) SQL Server
10 13 (10.32%) Microsoft Exchange
11 12 (9.52%) Analytical Skills
11 12 (9.52%) Inclusion and Diversity
12 11 (8.73%) Driving Licence
12 11 (8.73%) Windows 10
12 11 (8.73%) SharePoint
13 10 (7.94%) ERP
13 10 (7.94%) Finance
14 9 (7.14%) Electronics
14 9 (7.14%) LAN
14 9 (7.14%) VoIP
14 9 (7.14%) WAN
14 9 (7.14%) Windows 7
14 9 (7.14%) Marketing
14 9 (7.14%) Degree
14 9 (7.14%) DBS Check
14 9 (7.14%) Housing Management

Support Assistant Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.32%) Microsoft Exchange
2 11 (8.73%) SharePoint
3 1 (0.79%) CMS
3 1 (0.79%) Exchange Server 2013
3 1 (0.79%) Skype for Business
Applications
1 48 (38.10%) Microsoft Office
2 3 (2.38%) Microsoft Excel
3 1 (0.79%) Microsoft PowerPoint
Business Applications
1 1 (0.79%) Oracle EBS
Cloud Services
1 4 (3.17%) Azure
1 4 (3.17%) Microsoft 365
2 2 (1.59%) Entra ID
Communications & Networking
1 35 (27.78%) FTP
2 25 (19.84%) TCP/IP
3 9 (7.14%) LAN
3 9 (7.14%) VoIP
3 9 (7.14%) WAN
4 7 (5.56%) Wireless
5 2 (1.59%) Network Security
6 1 (0.79%) Skype
6 1 (0.79%) Unified Communications
6 1 (0.79%) WebEx
Database & Business Intelligence
1 16 (12.70%) SQL Server
2 1 (0.79%) Oracle Reports
General
1 39 (30.95%) Social Skills
2 12 (9.52%) Analytical Skills
2 12 (9.52%) Inclusion and Diversity
3 10 (7.94%) Finance
4 9 (7.14%) Electronics
4 9 (7.14%) Marketing
5 7 (5.56%) Manufacturing
6 5 (3.97%) Legal
7 2 (1.59%) Law
7 2 (1.59%) Organisational Skills
7 2 (1.59%) Publishing
7 2 (1.59%) Retail
8 1 (0.79%) Public Sector
Miscellaneous
1 35 (27.78%) Replication
2 11 (8.73%) Driving Licence
3 7 (5.56%) Data Centre
4 6 (4.76%) Management Information System
5 4 (3.17%) Freedom of Information
6 2 (1.59%) Analytical Mindset
6 2 (1.59%) Self-Motivation
6 2 (1.59%) Team-Oriented Environment
7 1 (0.79%) Video Conferencing
Operating Systems
1 30 (23.81%) Windows
2 11 (8.73%) Windows 10
3 9 (7.14%) Windows 7
4 3 (2.38%) Windows Server
Processes & Methodologies
1 56 (44.44%) Customer Service
2 48 (38.10%) CRM
3 35 (27.78%) Case Management
3 35 (27.78%) Problem-Solving
4 10 (7.94%) ERP
5 9 (7.14%) Housing Management
5 9 (7.14%) Network Monitoring
6 7 (5.56%) Geotechnical Engineering
7 5 (3.97%) Customer Experience
8 4 (3.17%) Collaborative Working
8 4 (3.17%) Conflict Resolution
8 4 (3.17%) Kalman Filter
9 3 (2.38%) Biomedicine
9 3 (2.38%) Biotechnology
9 3 (2.38%) Logistics
9 3 (2.38%) Preventative Maintenance
10 2 (1.59%) E-Commerce
10 2 (1.59%) Information Security
10 2 (1.59%) Project Management
10 2 (1.59%) Remote Monitoring and Management
Programming Languages
1 18 (14.29%) SQL
Qualifications
1 9 (7.14%) DBS Check
1 9 (7.14%) Degree
Quality Assurance & Compliance
1 7 (5.56%) QA
2 2 (1.59%) Sarbanes-Oxley
2 2 (1.59%) SLA
3 1 (0.79%) ISO/IEC 27001
System Software
1 7 (5.56%) Firmware
2 4 (3.17%) Active Directory
3 2 (1.59%) Hyper-V
Vendors
1 55 (43.65%) Microsoft
2 2 (1.59%) Polycom
2 2 (1.59%) VMware
3 1 (0.79%) Oracle