IT Support Technician
UK

The median IT Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 412 695 959
Rank change year-on-year +283 +264 -167
Permanent jobs requiring an IT Support Technician 621 290 243
As % of all permanent jobs advertised in the UK 0.63% 0.29% 0.15%
As % of the Job Titles category 0.66% 0.31% 0.16%
Number of salaries quoted 536 148 205
10th Percentile £22,000 £21,600 £20,350
25th Percentile £24,000 £24,313 £22,500
Median annual salary (50th Percentile) £27,000 £27,500 £25,000
Median % change year-on-year -1.82% +10.00% -
75th Percentile £30,000 £31,210 £28,750
90th Percentile £34,000 £36,000 £33,050
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,878 92,381 151,160
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,248 58,258 84,340
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,000 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Technician
Job Vacancy Trend

Job postings that featured IT Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Technician in the UK

IT Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Technician.

Salary trend for IT Support Technician in the UK

IT Support Technician
Salary Histogram

Salary distribution for jobs citing IT Support Technician over the 6 months to 10 May 2024.

Salary histogram for IT Support Technician in the UK

IT Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +294 587 £27,000 -0.92% 79
UK excluding London +218 587 £27,000 -1.82% 73
South East +130 160 £27,000 +8.00% 21
North of England +101 134 £27,500 +4.76% 27
Work from Home +156 132 £27,000 -10.00% 14
East of England +95 124 £27,000 -1.82% 6
Midlands +82 110 £26,000 +1.96% 7
Yorkshire +146 68 £27,000 - 10
East Midlands +41 61 £25,000 +8.70% 3
North West -8 57 £28,000 +12.00% 12
West Midlands +34 43 £27,500 +7.84% 4
South West -23 35 £27,500 -8.33% 11
London +71 24 £27,000 -1.82% 6
Scotland -59 13 £24,000 -20.00% 1
Wales +12 9 £25,000 -21.88% 1
North East 0 9 £37,500 - 5
Northern Ireland +22 2 £29,500 -

IT Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, IT Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Technician in the job title.

1 321 (51.69%) Microsoft 365
2 307 (49.44%) Windows
3 276 (44.44%) Microsoft
4 216 (34.78%) Customer Service
5 199 (32.05%) Active Directory
6 196 (31.56%) Social Skills
7 149 (23.99%) Problem-Solving
8 130 (20.93%) Windows Server
9 100 (16.10%) Microsoft Office
10 92 (14.81%) Windows 10
11 78 (12.56%) Azure
12 66 (10.63%) Driving Licence
13 55 (8.86%) Google
14 54 (8.70%) Microsoft Exchange
15 53 (8.53%) Wireless
16 51 (8.21%) DNS
17 49 (7.89%) ITIL
18 48 (7.73%) ITSM
19 47 (7.57%) Entra ID
20 44 (7.09%) Firewall
20 44 (7.09%) Manufacturing
21 41 (6.60%) DHCP
21 41 (6.60%) A+ Certification
22 38 (6.12%) SLA
22 38 (6.12%) TCP/IP
23 35 (5.64%) Degree
24 34 (5.48%) VMware
25 31 (4.99%) Microsoft Intune
26 30 (4.83%) Cybersecurity
26 30 (4.83%) Service Management

IT Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (8.70%) Microsoft Exchange
2 30 (4.83%) SharePoint
3 6 (0.97%) Exchange Server 2007
3 6 (0.97%) Exchange Server 2010
3 6 (0.97%) Exchange Server 2013
4 5 (0.81%) Confluence
5 3 (0.48%) IIS
6 2 (0.32%) Resin
7 1 (0.16%) Apache
Applications
1 100 (16.10%) Microsoft Office
2 10 (1.61%) Microsoft Excel
3 2 (0.32%) Microsoft PowerPoint
Cloud Services
1 321 (51.69%) Microsoft 365
2 78 (12.56%) Azure
3 47 (7.57%) Entra ID
4 23 (3.70%) Google Workspace
5 12 (1.93%) AWS
6 9 (1.45%) WhatsApp
7 6 (0.97%) OneDrive
8 5 (0.81%) ChatGPT
9 3 (0.48%) Power Platform
10 2 (0.32%) Azure Sentinel
10 2 (0.32%) Dropbox
10 2 (0.32%) SaaS
11 1 (0.16%) Asana
11 1 (0.16%) IaaS
11 1 (0.16%) Miro
Communications & Networking
1 53 (8.53%) Wireless
2 51 (8.21%) DNS
3 44 (7.09%) Firewall
4 41 (6.60%) DHCP
5 38 (6.12%) TCP/IP
6 29 (4.67%) LAN
7 25 (4.03%) Wi-Fi
8 18 (2.90%) VPN
9 17 (2.74%) VLAN
10 14 (2.25%) Network Security
10 14 (2.25%) WAN
11 12 (1.93%) Internet
12 10 (1.61%) VoIP
13 8 (1.29%) FTP
14 7 (1.13%) Broadband
15 6 (0.97%) IMAP
15 6 (0.97%) MPLS
15 6 (0.97%) SD-WAN
16 5 (0.81%) Remote Desktop
16 5 (0.81%) Softphone
Database & Business Intelligence
1 7 (1.13%) SQL Server
2 6 (0.97%) PostgreSQL
3 3 (0.48%) Power BI
Development Applications
1 5 (0.81%) JIRA
General
1 196 (31.56%) Social Skills
2 44 (7.09%) Manufacturing
3 28 (4.51%) Finance
4 21 (3.38%) Analytical Skills
5 13 (2.09%) Organisational Skills
6 12 (1.93%) Inclusion and Diversity
7 11 (1.77%) Public Sector
8 10 (1.61%) Local Government
9 7 (1.13%) Legal
9 7 (1.13%) Marketing
10 6 (0.97%) Retail
10 6 (0.97%) Telecoms
11 5 (0.81%) Automotive
12 3 (0.48%) Advertising
12 3 (0.48%) Aviation
12 3 (0.48%) Multimedia
13 2 (0.32%) Banking
14 1 (0.16%) Aerospace
14 1 (0.16%) Documentation Skills
14 1 (0.16%) Games
Libraries, Frameworks & Software Standards
1 4 (0.64%) X-Windows
2 3 (0.48%) CSS
2 3 (0.48%) HTML
3 2 (0.32%) EDI
4 1 (0.16%) .NET
Miscellaneous
1 66 (10.63%) Driving Licence
2 24 (3.86%) Self-Motivation
3 19 (3.06%) Management Information System
3 19 (3.06%) Onboarding
4 16 (2.58%) CCTV
5 8 (1.29%) Data Centre
5 8 (1.29%) LIMS
5 8 (1.29%) NHS
6 7 (1.13%) Educational Technology
7 6 (0.97%) Analytical Mindset
8 4 (0.64%) Enterprise Software
8 4 (0.64%) Video Conferencing
9 3 (0.48%) Renewable Energy
10 2 (0.32%) Grid Computing
10 2 (0.32%) iPad
10 2 (0.32%) iPhone
10 2 (0.32%) Legacy Systems
10 2 (0.32%) SCADA
10 2 (0.32%) Virtual Team
11 1 (0.16%) Digital Signage
Operating Systems
1 307 (49.44%) Windows
2 130 (20.93%) Windows Server
3 92 (14.81%) Windows 10
4 26 (4.19%) Linux
5 22 (3.54%) Apple iOS
6 19 (3.06%) Android
6 19 (3.06%) Windows Server 2016
7 17 (2.74%) Mac OS
8 12 (1.93%) Windows 7
9 11 (1.77%) Windows Server 2019
10 7 (1.13%) Windows Server 2012
11 6 (0.97%) Windows 8
11 6 (0.97%) Windows Server 2008
12 5 (0.81%) Red Hat Enterprise Linux
13 4 (0.64%) Mac OS X
14 3 (0.48%) Unix
15 2 (0.32%) Ubuntu
Processes & Methodologies
1 216 (34.78%) Customer Service
2 149 (23.99%) Problem-Solving
3 49 (7.89%) ITIL
4 48 (7.73%) ITSM
5 30 (4.83%) Cybersecurity
5 30 (4.83%) Service Management
6 23 (3.70%) Time Management
7 21 (3.38%) Coaching
8 19 (3.06%) Mathematics
8 19 (3.06%) Service Delivery
9 17 (2.74%) Collaborative Working
9 17 (2.74%) Preventative Maintenance
10 16 (2.58%) Information Security
10 16 (2.58%) Migration
11 15 (2.42%) Asset Management
11 15 (2.42%) Change Management
11 15 (2.42%) Configuration Management
12 10 (1.61%) Change Control
12 10 (1.61%) Information Governance
12 10 (1.61%) Project Management
Programming Languages
1 17 (2.74%) PowerShell
2 16 (2.58%) SQL
3 1 (0.16%) C#
3 1 (0.16%) Java
Qualifications
1 41 (6.60%) A+ Certification
2 35 (5.64%) Degree
3 28 (4.51%) DBS Check
3 28 (4.51%) Microsoft Certification
4 17 (2.74%) Security Cleared
5 16 (2.58%) SC Cleared
6 13 (2.09%) CCNA
6 13 (2.09%) Cisco Certification
7 12 (1.93%) Network+ Certification
8 9 (1.45%) MCP
8 9 (1.45%) MCSE
9 7 (1.13%) ITIL Foundation Certificate
10 5 (0.81%) MCITP
10 5 (0.81%) MCSA
11 4 (0.64%) ITIL Certification
12 2 (0.32%) BPSS Clearance
12 2 (0.32%) HNC
13 1 (0.16%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 38 (6.12%) SLA
2 7 (1.13%) Cyber Essentials
2 7 (1.13%) Cyber Essentials PLUS
3 2 (0.32%) Accessibility
3 2 (0.32%) GDPR
3 2 (0.32%) ISO/IEC 27001
3 2 (0.32%) QA
4 1 (0.16%) ISO 14001
4 1 (0.16%) ISO 9001
System Software
1 199 (32.05%) Active Directory
2 21 (3.38%) VMware Infrastructure
3 16 (2.58%) Hyper-V
4 10 (1.61%) Virtual Machines
5 3 (0.48%) VMware ESXi
6 2 (0.32%) BitLocker
6 2 (0.32%) Virtual Desktop
6 2 (0.32%) Virtual Servers
Systems Management
1 31 (4.99%) Microsoft Intune
2 5 (0.81%) SCCM
3 4 (0.64%) AirWatch
4 3 (0.48%) Autotask
4 3 (0.48%) Microsoft Data Protection Manager
4 3 (0.48%) SCDPM
5 2 (0.32%) Jamf Pro
5 2 (0.32%) PaperCut
5 2 (0.32%) SmoothWall
6 1 (0.16%) FortiGate
6 1 (0.16%) Graylog
Vendors
1 276 (44.44%) Microsoft
2 55 (8.86%) Google
3 34 (5.48%) VMware
4 30 (4.83%) Apple
5 13 (2.09%) Cisco
6 8 (1.29%) Ubiquiti
7 7 (1.13%) Veeam
8 6 (0.97%) ESET
8 6 (0.97%) Fortinet
8 6 (0.97%) Meraki
9 5 (0.81%) Citrix
9 5 (0.81%) Datto
9 5 (0.81%) Dell
9 5 (0.81%) Red Hat
10 4 (0.64%) Sage
10 4 (0.64%) Sophos
11 3 (0.48%) ConnectWise
11 3 (0.48%) Draytek
11 3 (0.48%) Kaseya
12 2 (0.32%) Acronis