Service Desk Team Leader Jobs in the UK excluding London

Service Desk Team Lead
UK > UK excluding London

The median Service Desk Team Lead salary in the UK excluding London is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 667 657 784
Rank change year-on-year -10 +127 -143
Permanent jobs requiring a Service Desk Team Leader 113 71 90
As % of all permanent jobs advertised in the UK excluding London 0.14% 0.13% 0.12%
As % of the Job Titles category 0.15% 0.14% 0.12%
Number of salaries quoted 87 57 72
10th Percentile £29,750 £28,500 £29,750
25th Percentile £31,000 £29,750 £30,500
Median annual salary (50th Percentile) £35,000 £35,000 £33,250
Median % change year-on-year - +5.26% +0.76%
75th Percentile £38,750 £43,750 £39,063
90th Percentile £48,000 £49,500 £44,500
UK median annual salary £37,500 £42,500 £37,250
% change year-on-year -11.76% +14.09% +0.68%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Team Leader
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Team Leader in the UK excluding London

Service Desk Team Leader
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Team Leader in the UK excluding London.

Salary trend for Service Desk Team Leader in the UK excluding London

Service Desk Team Leader
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Team Leader in the UK excluding London over the 6 months to 12 June 2024.

Salary histogram for Service Desk Team Leader in the UK excluding London

Service Desk Team Leader
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +20 29 £31,500 -25.88% 2
South East -9 27 £39,250 +4.67% 2
South West -23 22 £32,500 -18.75% 7
Midlands -24 22 £37,500 -6.25% 2
East Midlands -14 21 £37,500 -
Yorkshire +74 14 £31,500 -37.00% 2
North East -8 13 £33,000 -11.41%
East of England -21 11 £32,000 -8.57% 1
North West -31 2 £47,500 +11.76%
Scotland -68 2 £32,500 -
West Midlands -12 1 £34,000 -15.00% 2
Service Desk Team Leader
UK

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Team Leader in the job title.

1 56 (49.56%) Social Skills
2 52 (46.02%) ITIL
3 48 (42.48%) Windows
4 47 (41.59%) Customer Service
5 43 (38.05%) Microsoft
6 40 (35.40%) Microsoft 365
7 29 (25.66%) Problem-Solving
8 27 (23.89%) Service Delivery
9 26 (23.01%) Active Directory
9 26 (23.01%) SLA
10 25 (22.12%) Service Management
10 25 (22.12%) Microsoft Office
11 22 (19.47%) Azure
12 19 (16.81%) Coaching
13 17 (15.04%) Performance Management
14 16 (14.16%) Citrix
14 16 (14.16%) ITSM
15 14 (12.39%) Cybersecurity
16 13 (11.50%) Microsoft Exchange
17 12 (10.62%) ITIL Certification
17 12 (10.62%) Mentoring
17 12 (10.62%) Windows Server
18 11 (9.73%) Windows 10
18 11 (9.73%) Microsoft Intune
19 10 (8.85%) Service Desk Management
20 9 (7.96%) Security Cleared
20 9 (7.96%) Asset Management
20 9 (7.96%) Incident Management
21 8 (7.08%) QA
21 8 (7.08%) TCP/IP

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (11.50%) Microsoft Exchange
2 7 (6.19%) SharePoint
Applications
1 25 (22.12%) Microsoft Office
2 5 (4.42%) Microsoft Excel
Business Applications
1 1 (0.88%) NetSuite
Cloud Services
1 40 (35.40%) Microsoft 365
2 22 (19.47%) Azure
3 4 (3.54%) OneDrive
3 4 (3.54%) SaaS
4 3 (2.65%) AWS
5 2 (1.77%) Entra ID
5 2 (1.77%) Google Workspace
6 1 (0.88%) Amazon CloudWatch
6 1 (0.88%) GitHub
Communications & Networking
1 8 (7.08%) TCP/IP
2 6 (5.31%) DHCP
2 6 (5.31%) DNS
2 6 (5.31%) Firewall
3 4 (3.54%) VPN
3 4 (3.54%) Wireless
4 3 (2.65%) SAN
5 2 (1.77%) NetScaler
5 2 (1.77%) Wi-Fi
6 1 (0.88%) NAS
6 1 (0.88%) SMTP
Database & Business Intelligence
1 1 (0.88%) Amazon RDS
Development Applications
1 2 (1.77%) JIRA
General
1 56 (49.56%) Social Skills
2 7 (6.19%) Analytical Skills
2 7 (6.19%) Documentation Skills
2 7 (6.19%) Manufacturing
2 7 (6.19%) Organisational Skills
2 7 (6.19%) Retail
3 6 (5.31%) Legal
4 4 (3.54%) Public Sector
5 3 (2.65%) Law
5 3 (2.65%) Telecoms
6 2 (1.77%) Aerospace
6 2 (1.77%) Inclusion and Diversity
6 2 (1.77%) Local Government
7 1 (0.88%) Digital Economy
7 1 (0.88%) Finance
7 1 (0.88%) Games
Miscellaneous
1 6 (5.31%) Data Centre
2 4 (3.54%) Self-Motivation
3 3 (2.65%) Driving Licence
3 3 (2.65%) iPhone
3 3 (2.65%) Replication
4 1 (0.88%) Management Information System
4 1 (0.88%) Security Operations Centre
Operating Systems
1 48 (42.48%) Windows
2 12 (10.62%) Windows Server
3 11 (9.73%) Windows 10
4 6 (5.31%) Linux
5 5 (4.42%) Windows Server 2016
5 5 (4.42%) Windows Server 2019
6 2 (1.77%) Windows 7
7 1 (0.88%) Unix
7 1 (0.88%) VMS
7 1 (0.88%) Windows Server 2012
Processes & Methodologies
1 52 (46.02%) ITIL
2 47 (41.59%) Customer Service
3 29 (25.66%) Problem-Solving
4 27 (23.89%) Service Delivery
5 25 (22.12%) Service Management
6 19 (16.81%) Coaching
7 17 (15.04%) Performance Management
8 16 (14.16%) ITSM
9 14 (12.39%) Cybersecurity
10 12 (10.62%) Mentoring
11 10 (8.85%) Service Desk Management
12 9 (7.96%) Asset Management
12 9 (7.96%) Incident Management
13 7 (6.19%) Cloud Security
13 7 (6.19%) Commercial Awareness
14 6 (5.31%) Server Management
15 5 (4.42%) Continuous Improvement
15 5 (4.42%) Escalation Management
15 5 (4.42%) People Management
16 4 (3.54%) Ticket Management
Programming Languages
1 6 (5.31%) SQL
2 2 (1.77%) C#
2 2 (1.77%) Java
2 2 (1.77%) PowerShell
2 2 (1.77%) Python
Qualifications
1 12 (10.62%) ITIL Certification
2 9 (7.96%) Security Cleared
3 7 (6.19%) SC Cleared
4 5 (4.42%) Degree
5 4 (3.54%) Microsoft Certification
6 3 (2.65%) MCP
6 3 (2.65%) MCSE
7 2 (1.77%) ITIL Foundation Certificate
8 1 (0.88%) A+ Certification
8 1 (0.88%) Azure Certification
Quality Assurance & Compliance
1 26 (23.01%) SLA
2 8 (7.08%) QA
3 6 (5.31%) GDPR
4 2 (1.77%) Cyber Essentials
System Software
1 26 (23.01%) Active Directory
2 6 (5.31%) VMware Infrastructure
3 3 (2.65%) VMware ESXi
4 2 (1.77%) Hyper-V
4 2 (1.77%) Virtual Machines
4 2 (1.77%) XenDesktop
Systems Management
1 11 (9.73%) Microsoft Intune
2 6 (5.31%) SCCM
3 4 (3.54%) Icinga
3 4 (3.54%) WSUS
4 2 (1.77%) Ansible
4 2 (1.77%) Terraform
4 2 (1.77%) vCenter Server
5 1 (0.88%) Grafana
Vendors
1 43 (38.05%) Microsoft
2 16 (14.16%) Citrix
3 7 (6.19%) VMware
4 6 (5.31%) Meraki
5 4 (3.54%) Cisco
5 4 (3.54%) SolarWinds
6 3 (2.65%) ServiceNow
6 3 (2.65%) Veeam
7 2 (1.77%) Freshdesk
7 2 (1.77%) Google
7 2 (1.77%) Meru Networks
7 2 (1.77%) Nexthink
7 2 (1.77%) Sophos
7 2 (1.77%) Zoho
8 1 (0.88%) Draytek
8 1 (0.88%) Dynatrace
8 1 (0.88%) McAfee
8 1 (0.88%) Oracle
8 1 (0.88%) Splunk
8 1 (0.88%) Ubiquiti