Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst salary in the UK excluding London is £25,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 324 373 351
Rank change year-on-year +49 -22 +23
Permanent jobs requiring a Service Desk Analyst 575 434 723
As % of all permanent jobs advertised in the UK excluding London 0.72% 0.79% 0.95%
As % of the Job Titles category 0.76% 0.88% 0.99%
Number of salaries quoted 437 350 558
10th Percentile £21,750 £21,250 £19,313
25th Percentile £22,875 £23,500 £21,250
Median annual salary (50th Percentile) £25,000 £25,500 £24,500
Median % change year-on-year -1.96% +4.08% +4.26%
75th Percentile £28,750 £28,938 £28,000
90th Percentile £32,250 £33,929 £30,250
UK median annual salary £26,467 £26,500 £25,000
% change year-on-year -0.12% +6.00% +2.04%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the UK excluding London.

Salary trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 12 June 2024.

Salary histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +100 206 £24,150 -1.43% 23
North West +23 103 £23,500 -6.00% 11
South East -84 99 £26,000 - 21
Midlands +7 90 £27,500 -2.65% 7
Yorkshire +101 76 £24,500 +4.93% 9
South West +4 71 £27,500 - 7
East of England +11 65 £26,500 +10.42% 15
West Midlands +13 56 £25,000 -12.28% 3
East Midlands -8 34 £28,165 +6.28% 4
North East +2 27 £24,250 -6.73% 5
Scotland -85 22 £27,750 +11.00% 6
Wales +22 20 £24,000 -4.00% 8
Northern Ireland - 2 £31,500 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 313 (54.43%) Microsoft
2 280 (48.70%) Social Skills
3 248 (43.13%) Windows
4 246 (42.78%) Active Directory
5 243 (42.26%) Customer Service
6 240 (41.74%) Microsoft 365
7 166 (28.87%) ITIL
8 137 (23.83%) Problem-Solving
9 121 (21.04%) Microsoft Office
10 102 (17.74%) SLA
11 71 (12.35%) Analytical Skills
12 68 (11.83%) Windows 10
13 66 (11.48%) ITSM
14 63 (10.96%) Incident Management
15 62 (10.78%) ServiceNow
16 59 (10.26%) LAN
17 58 (10.09%) Azure
18 57 (9.91%) Windows Server
19 55 (9.57%) Microsoft Exchange
20 50 (8.70%) VPN
21 48 (8.35%) TCP/IP
21 48 (8.35%) Finance
22 43 (7.48%) Android
23 42 (7.30%) Retail
24 41 (7.13%) Service Management
25 40 (6.96%) Telecoms
26 39 (6.78%) Firewall
26 39 (6.78%) DNS
26 39 (6.78%) Time Management
27 37 (6.43%) WAN

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (9.57%) Microsoft Exchange
2 32 (5.57%) SharePoint
3 3 (0.52%) IBM Notes
4 2 (0.35%) Confluence
4 2 (0.35%) Exchange Server 2003
4 2 (0.35%) Exchange Server 2007
4 2 (0.35%) Exchange Server 2010
4 2 (0.35%) Exchange Server 2013
4 2 (0.35%) IBM Domino
Applications
1 121 (21.04%) Microsoft Office
2 20 (3.48%) Microsoft Excel
3 10 (1.74%) Microsoft PowerPoint
4 2 (0.35%) Microsoft Project
4 2 (0.35%) MS Visio
5 1 (0.17%) AutoCAD
5 1 (0.17%) Chatbot
5 1 (0.17%) SOLIDWORKS
Business Applications
1 2 (0.35%) assyst
1 2 (0.35%) NEC Housing
2 1 (0.17%) Remedy ITSM
Cloud Services
1 240 (41.74%) Microsoft 365
2 58 (10.09%) Azure
3 23 (4.00%) SaaS
4 20 (3.48%) Entra ID
5 13 (2.26%) Mimecast
6 4 (0.70%) Dynamics 365
6 4 (0.70%) OneDrive
7 2 (0.35%) PaaS
8 1 (0.17%) AWS
Communications & Networking
1 59 (10.26%) LAN
2 50 (8.70%) VPN
3 48 (8.35%) TCP/IP
4 39 (6.78%) DNS
4 39 (6.78%) Firewall
5 37 (6.43%) WAN
6 34 (5.91%) VoIP
7 28 (4.87%) DHCP
8 21 (3.65%) Wireless
9 18 (3.13%) Internet
10 14 (2.43%) Remote Desktop
11 11 (1.91%) Broadband
12 9 (1.57%) Wi-Fi
13 4 (0.70%) Cisco IOS
13 4 (0.70%) SAN
14 3 (0.52%) VLAN
15 1 (0.17%) Intranet
15 1 (0.17%) Structured Cabling
Database & Business Intelligence
1 5 (0.87%) SQL Server
2 2 (0.35%) SQL Server Integration Services
2 2 (0.35%) SQL Server Reporting Services
3 1 (0.17%) Oracle Reports
Development Applications
1 21 (3.65%) JIRA
General
1 280 (48.70%) Social Skills
2 71 (12.35%) Analytical Skills
3 48 (8.35%) Finance
4 42 (7.30%) Retail
5 40 (6.96%) Telecoms
6 32 (5.57%) Law
7 23 (4.00%) Digital Economy
8 18 (3.13%) Public Sector
9 16 (2.78%) Legal
10 13 (2.26%) Inclusion and Diversity
11 11 (1.91%) Organisational Skills
12 8 (1.39%) French Language
12 8 (1.39%) German Language
13 7 (1.22%) Documentation Skills
14 6 (1.04%) Financial Institution
14 6 (1.04%) Italian Language
14 6 (1.04%) Portuguese Language
14 6 (1.04%) Spanish Language
14 6 (1.04%) Swedish Language
14 6 (1.04%) Turkish Language
Libraries, Frameworks & Software Standards
1 16 (2.78%) OLE
Miscellaneous
1 29 (5.04%) Smartphone
2 23 (4.00%) Driving Licence
3 21 (3.65%) Management Information System
3 21 (3.65%) Self-Motivation
4 17 (2.96%) Data Centre
5 12 (2.09%) Team-Oriented Environment
6 9 (1.57%) Replication
7 8 (1.39%) Life Science
8 6 (1.04%) iPad
9 5 (0.87%) iPhone
10 3 (0.52%) Blackberry
10 3 (0.52%) EPoS
10 3 (0.52%) Mainframe
11 2 (0.35%) CCTV
11 2 (0.35%) Smart City
11 2 (0.35%) Video Conferencing
11 2 (0.35%) Wiki
12 1 (0.17%) Data Protection Act
12 1 (0.17%) Mobile Computing
12 1 (0.17%) Renewable Energy
Operating Systems
1 248 (43.13%) Windows
2 68 (11.83%) Windows 10
3 57 (9.91%) Windows Server
4 43 (7.48%) Android
5 19 (3.30%) Apple iOS
6 15 (2.61%) Windows Server 2019
7 13 (2.26%) Windows 7
7 13 (2.26%) Windows Server 2016
8 6 (1.04%) Unix
9 5 (0.87%) Windows Server 2008
9 5 (0.87%) Windows Server 2012
10 4 (0.70%) Linux
11 3 (0.52%) Mac OS
12 2 (0.35%) Windows 8
12 2 (0.35%) Windows Server 2003
Processes & Methodologies
1 243 (42.26%) Customer Service
2 166 (28.87%) ITIL
3 137 (23.83%) Problem-Solving
4 66 (11.48%) ITSM
5 63 (10.96%) Incident Management
6 41 (7.13%) Service Management
7 39 (6.78%) Time Management
8 30 (5.22%) Service Delivery
9 24 (4.17%) Customer Experience
10 23 (4.00%) Collaborative Working
10 23 (4.00%) Root Cause Analysis
11 21 (3.65%) Change Management
12 19 (3.30%) Problem Management
13 18 (3.13%) Statistics
14 16 (2.78%) Ticket Management
15 14 (2.43%) CRM
15 14 (2.43%) Decision-Making
16 13 (2.26%) Proactive Monitoring
17 12 (2.09%) Document Management
18 11 (1.91%) Asset Management
Programming Languages
1 16 (2.78%) R
2 11 (1.91%) SQL
3 7 (1.22%) PowerShell
Qualifications
1 36 (6.26%) Degree
2 27 (4.70%) A+ Certification
2 27 (4.70%) Microsoft Certification
3 16 (2.78%) ITIL Certification
4 12 (2.09%) Security Cleared
5 9 (1.57%) MCP
6 8 (1.39%) ITIL Foundation Certificate
7 7 (1.22%) DBS Check
7 7 (1.22%) SC Cleared
8 5 (0.87%) DV Cleared
9 4 (0.70%) MCDST
10 3 (0.52%) MCITP
11 2 (0.35%) CCA
11 2 (0.35%) Citrix Certification
11 2 (0.35%) HND
11 2 (0.35%) MCSA
12 1 (0.17%) BC Cleared
12 1 (0.17%) CTC Cleared
12 1 (0.17%) Network+ Certification
12 1 (0.17%) NVQ Level 3
Quality Assurance & Compliance
1 102 (17.74%) SLA
2 19 (3.30%) GDPR
3 4 (0.70%) ISO 9001
4 3 (0.52%) Accessibility
4 3 (0.52%) ISO 14001
4 3 (0.52%) ISO/IEC 27001
System Software
1 246 (42.78%) Active Directory
2 10 (1.74%) Hyper-V
3 9 (1.57%) vSphere
4 8 (1.39%) VMware Infrastructure
5 6 (1.04%) XenApp
5 6 (1.04%) XenDesktop
6 2 (0.35%) Citrix Hypervisor
7 1 (0.17%) BitLocker
7 1 (0.17%) Terminal Services
Systems Management
1 21 (3.65%) Microsoft Intune
2 16 (2.78%) SCCM
3 2 (0.35%) Backup Exec
3 2 (0.35%) Symantec Endpoint Protection
4 1 (0.17%) IBM BigFix
4 1 (0.17%) Icinga
4 1 (0.17%) Tivoli
Vendors
1 313 (54.43%) Microsoft
2 62 (10.78%) ServiceNow
3 21 (3.65%) Citrix
3 21 (3.65%) VMware
4 18 (3.13%) Cisco
5 16 (2.78%) Dell
6 15 (2.61%) Apple
7 13 (2.26%) HP
8 11 (1.91%) iManage
8 11 (1.91%) Virgin Media
9 10 (1.74%) NetApp
9 10 (1.74%) Remedy
10 9 (1.57%) Veeam
11 6 (1.04%) Aderant
12 5 (0.87%) Splunk
13 4 (0.70%) Google
14 3 (0.52%) Lotus
14 3 (0.52%) Sophos
14 3 (0.52%) Sun
15 2 (0.35%) Veritas