Help Desk Support Jobs in the UK excluding London

Help Desk Support
UK > UK excluding London

The median Help Desk Support salary in the UK excluding London is £24,000 per year, according to job vacancies posted during the 6 months leading to 13 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 665 675 818
Rank change year-on-year +10 +143 -181
Permanent jobs requiring a Help Desk Support 115 53 56
As % of all permanent jobs advertised in the UK excluding London 0.14% 0.096% 0.073%
As % of the Job Titles category 0.15% 0.11% 0.077%
Number of salaries quoted 100 34 51
10th Percentile £21,000 £21,075 £18,500
25th Percentile £22,350 £22,085 £21,750
Median annual salary (50th Percentile) £24,000 £25,000 £25,000
Median % change year-on-year -4.00% - -
75th Percentile £27,250 £28,438 £30,250
90th Percentile £33,250 £33,750 £33,250
UK median annual salary £24,000 £26,000 £26,000
% change year-on-year -7.69% - +4.00%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Support in the UK excluding London

Help Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Support in the UK excluding London.

Salary trend for Help Desk Support in the UK excluding London

Help Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Support in the UK excluding London over the 6 months to 13 June 2024.

Salary histogram for Help Desk Support in the UK excluding London

Help Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK excluding London region over the 6 months to 13 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +7 47 £24,000 - 8
North of England +33 25 £22,700 -25.57% 7
Midlands -25 23 £24,000 +4.35% 1
West Midlands -2 17 £24,000 +4.35%
North West -7 17 £24,000 - 2
South West -46 14 £23,577 -10.18% 1
Yorkshire +71 6 £21,000 -37.31% 5
East Midlands -25 6 £25,500 +13.33% 1
Wales - 3 £21,500 -
East of England -14 2 £25,000 +2.04% 6
North East -16 2 £27,649 +0.54%
Scotland - 1 £24,500 - 2
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 13 June 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Support in the job title.

1 56 (48.70%) Customer Service
2 46 (40.00%) Windows
2 46 (40.00%) Microsoft
3 40 (34.78%) Active Directory
4 39 (33.91%) Microsoft 365
5 36 (31.30%) Social Skills
6 32 (27.83%) Microsoft Office
6 32 (27.83%) Problem-Solving
7 27 (23.48%) Windows 10
8 25 (21.74%) Firewall
9 23 (20.00%) SharePoint
10 19 (16.52%) Azure
11 18 (15.65%) Entra ID
11 18 (15.65%) SLA
12 17 (14.78%) DNS
12 17 (14.78%) DHCP
13 15 (13.04%) Security Cleared
14 13 (11.30%) Microsoft Exchange
14 13 (11.30%) AWS
14 13 (11.30%) Apple iOS
14 13 (11.30%) Windows Server
15 12 (10.43%) WatchGuard
16 11 (9.57%) SQL
17 9 (7.83%) Android
17 9 (7.83%) Degree
17 9 (7.83%) Gamification
18 8 (6.96%) Telecoms
18 8 (6.96%) Finance
18 8 (6.96%) LAN
19 7 (6.09%) TCP/IP

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (20.00%) SharePoint
2 13 (11.30%) Microsoft Exchange
Applications
1 32 (27.83%) Microsoft Office
2 6 (5.22%) Microsoft Excel
3 5 (4.35%) Microsoft PowerPoint
4 1 (0.87%) Spreadsheet
Business Applications
1 2 (1.74%) assyst
1 2 (1.74%) Sage 200
1 2 (1.74%) Sage 50
Cloud Services
1 39 (33.91%) Microsoft 365
2 19 (16.52%) Azure
3 18 (15.65%) Entra ID
4 13 (11.30%) AWS
5 6 (5.22%) OneDrive
6 2 (1.74%) Dynamics 365
Communications & Networking
1 25 (21.74%) Firewall
2 17 (14.78%) DHCP
2 17 (14.78%) DNS
3 8 (6.96%) LAN
4 7 (6.09%) TCP/IP
5 6 (5.22%) MPLS
5 6 (5.22%) Remote Desktop
5 6 (5.22%) SD-WAN
5 6 (5.22%) Wireless
6 5 (4.35%) Structured Cabling
6 5 (4.35%) VLAN
7 4 (3.48%) VoIP
8 3 (2.61%) Wi-Fi
9 2 (1.74%) Broadband
9 2 (1.74%) VPN
9 2 (1.74%) WAN
10 1 (0.87%) Internet
Database & Business Intelligence
1 6 (5.22%) PostgreSQL
2 2 (1.74%) MS Access
2 2 (1.74%) SQL Server
Development Applications
1 1 (0.87%) JIRA
General
1 36 (31.30%) Social Skills
2 8 (6.96%) Finance
2 8 (6.96%) Telecoms
3 6 (5.22%) Billing
3 6 (5.22%) Local Government
4 5 (4.35%) Retail
5 4 (3.48%) Analytical Skills
5 4 (3.48%) Law
6 2 (1.74%) Aerospace
6 2 (1.74%) Automotive
6 2 (1.74%) Organisational Skills
7 1 (0.87%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (2.61%) JSON
1 3 (2.61%) XML
2 1 (0.87%) .NET
2 1 (0.87%) CSS
2 1 (0.87%) HTML
Miscellaneous
1 7 (6.09%) CCTV
2 6 (5.22%) Data Centre
2 6 (5.22%) Self-Motivation
3 3 (2.61%) Driving Licence
3 3 (2.61%) Product Ownership
4 2 (1.74%) Mobile App
4 2 (1.74%) Onboarding
4 2 (1.74%) Smartphone
5 1 (0.87%) Management Information System
5 1 (0.87%) Private Cloud
Operating Systems
1 46 (40.00%) Windows
2 27 (23.48%) Windows 10
3 13 (11.30%) Apple iOS
3 13 (11.30%) Windows Server
4 9 (7.83%) Android
5 5 (4.35%) Windows Server 2019
6 4 (3.48%) Windows 7
7 2 (1.74%) Windows Server 2008
7 2 (1.74%) Windows Server 2012
8 1 (0.87%) Linux
Processes & Methodologies
1 56 (48.70%) Customer Service
2 32 (27.83%) Problem-Solving
3 9 (7.83%) Gamification
4 7 (6.09%) Customer Experience
4 7 (6.09%) Infrastructure Engineering
4 7 (6.09%) ITIL
4 7 (6.09%) Service Delivery
5 6 (5.22%) Time Management
6 5 (4.35%) Change Management
6 5 (4.35%) Data Loss Prevention
6 5 (4.35%) Mobile Device Management
7 4 (3.48%) Process Improvement
8 3 (2.61%) B2B
8 3 (2.61%) CRM
8 3 (2.61%) Email Filtering
8 3 (2.61%) Fintech
8 3 (2.61%) Kalman Filter
8 3 (2.61%) Knowledge Transfer
8 3 (2.61%) User Acceptance Testing
9 2 (1.74%) System Testing
Programming Languages
1 11 (9.57%) SQL
2 1 (0.87%) C#
2 1 (0.87%) T-SQL
Qualifications
1 15 (13.04%) Security Cleared
2 9 (7.83%) Degree
3 5 (4.35%) AWS Certification
4 4 (3.48%) Microsoft Certification
5 3 (2.61%) DV Cleared
6 2 (1.74%) A+ Certification
6 2 (1.74%) HNC
6 2 (1.74%) MCP
6 2 (1.74%) NVQ Level 3
Quality Assurance & Compliance
1 18 (15.65%) SLA
2 6 (5.22%) Cyber Essentials
2 6 (5.22%) Cyber Essentials PLUS
3 3 (2.61%) GDPR
3 3 (2.61%) QA
System Software
1 40 (34.78%) Active Directory
2 6 (5.22%) Virtual Machines
3 5 (4.35%) Virtual Desktop
3 5 (4.35%) VMware Infrastructure
4 3 (2.61%) VMware Server
4 3 (2.61%) VMware Workstation
5 2 (1.74%) Hyper-V
6 1 (0.87%) Firmware
6 1 (0.87%) GPFS
6 1 (0.87%) pfSense
Systems Management
1 1 (0.87%) Microsoft Intune
1 1 (0.87%) ServiceCenter
Vendors
1 46 (40.00%) Microsoft
2 12 (10.43%) WatchGuard
3 5 (4.35%) Adobe
3 5 (4.35%) Avaya
3 5 (4.35%) Citrix
3 5 (4.35%) VMware
4 3 (2.61%) Apple
4 3 (2.61%) CrowdStrike
4 3 (2.61%) Cylance
5 2 (1.74%) Sage
5 2 (1.74%) ServiceNow
5 2 (1.74%) Siemens
5 2 (1.74%) Xero
6 1 (0.87%) CheckPoint
6 1 (0.87%) Dell
6 1 (0.87%) Draytek
6 1 (0.87%) HP
6 1 (0.87%) Sophos
6 1 (0.87%) Ubiquiti
6 1 (0.87%) Veeam