Customer Service Jobs in South Yorkshire

Customer Service
Yorkshire > South Yorkshire

The following table provides summary statistics for permanent job vacancies advertised in South Yorkshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 22 66 59
Rank change year-on-year +44 -7 +5
Permanent jobs citing Customer Service 107 77 53
As % of all permanent jobs advertised in South Yorkshire 7.73% 5.10% 4.48%
As % of the Processes & Methodologies category 9.42% 5.16% 4.92%
Number of salaries quoted 70 28 37
10th Percentile £23,950 £25,350 £19,000
25th Percentile £26,500 £26,400 £21,250
Median annual salary (50th Percentile) £31,500 £31,750 £30,000
Median % change year-on-year -0.79% +5.83% -14.29%
75th Percentile £43,000 £40,000 £53,000
90th Percentile £46,000 £56,000 £71,500
Yorkshire median annual salary £30,500 £32,500 £37,500
% change year-on-year -6.15% -13.33% +25.00%

All Process and Methodology Skills
South Yorkshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Yorkshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,136 1,492 1,077
As % of all permanent jobs advertised in South Yorkshire 82.08% 98.74% 91.12%
Number of salaries quoted 898 540 644
10th Percentile £27,350 £25,000 £29,225
25th Percentile £37,000 £33,688 £37,500
Median annual salary (50th Percentile) £47,500 £45,000 £50,000
Median % change year-on-year +5.56% -10.00% +5.26%
75th Percentile £62,500 £61,250 £63,750
90th Percentile £75,772 £70,000 £72,500
Yorkshire median annual salary £50,000 £55,000 £50,173
% change year-on-year -9.09% +9.62% +5.63%

Customer Service
Job Vacancy Trend in South Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in South Yorkshire.

Job vacancy trend for Customer Service in South Yorkshire

Customer Service
Salary Trend in South Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in South Yorkshire.

Salary trend for Customer Service in South Yorkshire

Customer Service
Salary Histogram in South Yorkshire

Salary distribution for jobs citing Customer Service in South Yorkshire over the 6 months to 20 May 2024.

Salary histogram for Customer Service in South Yorkshire

Customer Service
Job Locations in South Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the South Yorkshire region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Sheffield +43 87 £31,500 +1.61% 41
Doncaster +18 10 £26,500 -43.32% 18
Barnsley +12 9 £42,500 +63.46% 4
Customer Service
Yorkshire

Customer Service
Co-occurring Skills and Capabilities in South Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (25.23%) Microsoft Exchange
2 14 (13.08%) SharePoint
3 1 (0.93%) SAS
Applications
1 23 (21.50%) Microsoft Office
2 6 (5.61%) LightWave 3D
3 1 (0.93%) Microsoft Excel
Cloud Services
1 58 (54.21%) Microsoft 365
2 42 (39.25%) Azure
3 20 (18.69%) Entra ID
4 8 (7.48%) Dynamics 365
4 8 (7.48%) Power Automate
4 8 (7.48%) Power Platform
4 8 (7.48%) PowerApps
5 7 (6.54%) Azure Logic Apps
6 4 (3.74%) Google Workspace
Communications & Networking
1 8 (7.48%) Firewall
2 7 (6.54%) Network Security
3 6 (5.61%) Internet
3 6 (5.61%) NetScaler
4 5 (4.67%) TCP/IP
4 5 (4.67%) VLAN
5 4 (3.74%) Multicast
5 4 (3.74%) Unicast
5 4 (3.74%) Wi-Fi
6 3 (2.80%) LAN
7 2 (1.87%) VoIP
8 1 (0.93%) VPN
Database & Business Intelligence
1 14 (13.08%) Amazon RDS
2 8 (7.48%) Power BI
3 7 (6.54%) Azure SQL Database
4 4 (3.74%) DB2
4 4 (3.74%) SQL Server
Development Applications
1 4 (3.74%) JIRA
General
1 92 (85.98%) Social Skills
2 65 (60.75%) Finance
3 15 (14.02%) Organisational Skills
4 12 (11.21%) Analytical Skills
5 6 (5.61%) Legal
6 5 (4.67%) Inclusion and Diversity
7 4 (3.74%) Aerospace
8 3 (2.80%) Health Technology
9 1 (0.93%) Banking
9 1 (0.93%) Manufacturing
9 1 (0.93%) Presentation Skills
9 1 (0.93%) Retail
Job Titles
1 33 (30.84%) Analyst
2 25 (23.36%) Lead
3 21 (19.63%) Team Leader
4 17 (15.89%) Service Analyst
4 17 (15.89%) Service Desk Analyst
5 12 (11.21%) Technical Leader
5 12 (11.21%) Technical Team Leader
6 11 (10.28%) Support Analyst
7 10 (9.35%) Support Engineer
8 8 (7.48%) Infrastructure Engineer
9 7 (6.54%) Project Manager
10 6 (5.61%) Infrastructure Analyst
10 6 (5.61%) Infrastructure Support
10 6 (5.61%) Infrastructure Support Analyst
10 6 (5.61%) IT Support
11 4 (3.74%) Applications Engineer
11 4 (3.74%) Applications Support
11 4 (3.74%) Governance Analyst
11 4 (3.74%) IT Engineer
11 4 (3.74%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 1 (0.93%) .NET
1 1 (0.93%) ASP.NET
1 1 (0.93%) CSS
1 1 (0.93%) HTML
1 1 (0.93%) JSON
Miscellaneous
1 7 (6.54%) Driving Licence
2 6 (5.61%) Smart Home
3 4 (3.74%) Reinsurance
3 4 (3.74%) Replication
4 3 (2.80%) Management Information System
4 3 (2.80%) Onboarding
4 3 (2.80%) Private Cloud
5 1 (0.93%) CCTV
5 1 (0.93%) Credit Risk
5 1 (0.93%) Data Protection Act
Operating Systems
1 45 (42.06%) Windows
2 21 (19.63%) Windows Server
3 20 (18.69%) Windows 10
4 18 (16.82%) Windows Server 2016
4 18 (16.82%) Windows Server 2019
5 14 (13.08%) Windows Server 2012
6 5 (4.67%) Unix
7 3 (2.80%) Windows Server 2008
8 1 (0.93%) Apple iOS
8 1 (0.93%) Mac OS
Processes & Methodologies
1 61 (57.01%) Problem-Solving
2 34 (31.78%) Customer Experience
3 33 (30.84%) ITIL
4 28 (26.17%) Infrastructure Engineering
5 26 (24.30%) Collaborative Working
6 20 (18.69%) Mentoring
7 18 (16.82%) Line Management
8 15 (14.02%) Project Management
9 14 (13.08%) Knowledge Transfer
9 14 (13.08%) Time Management
10 13 (12.15%) Decision-Making
10 13 (12.15%) Performance Metrics
11 12 (11.21%) Coaching
11 12 (11.21%) Incident Management
12 8 (7.48%) Business Intelligence
13 7 (6.54%) Analytics
13 7 (6.54%) Business Development
13 7 (6.54%) Data Modelling
13 7 (6.54%) PRINCE2
13 7 (6.54%) Release Management
Programming Languages
1 17 (15.89%) SQL
2 1 (0.93%) C#
2 1 (0.93%) Java
2 1 (0.93%) JavaScript
2 1 (0.93%) Python
Qualifications
1 19 (17.76%) DBS Check
2 13 (12.15%) Azure Certification
3 11 (10.28%) Degree
4 8 (7.48%) Microsoft Certification
5 7 (6.54%) ITIL Foundation Certificate
6 5 (4.67%) HNC
6 5 (4.67%) ITIL Certification
7 4 (3.74%) HND
7 4 (3.74%) PhD
8 1 (0.93%) A+ Certification
8 1 (0.93%) Computer Science Degree
8 1 (0.93%) MCP
8 1 (0.93%) Security Cleared
Quality Assurance & Compliance
1 30 (28.04%) SLA
System Software
1 30 (28.04%) Active Directory
2 19 (17.76%) Hyper-V
3 6 (5.61%) Virtual Desktop
3 6 (5.61%) Virtual Machines
3 6 (5.61%) VMware Infrastructure
3 6 (5.61%) XenApp
3 6 (5.61%) XenDesktop
Systems Management
1 21 (19.63%) Microsoft Intune
2 6 (5.61%) SCCM
Vendors
1 34 (31.78%) Microsoft
2 24 (22.43%) Citrix
3 21 (19.63%) VMware
4 8 (7.48%) ServiceNow
5 6 (5.61%) Commvault
5 6 (5.61%) Fortinet
5 6 (5.61%) Palo Alto
5 6 (5.61%) Sun
6 5 (4.67%) Remedy
6 5 (4.67%) Splunk
7 4 (3.74%) ANSYS
7 4 (3.74%) Google
7 4 (3.74%) IBM