Service Desk Analyst Jobs in London

Service Desk Analyst
England > London

The median Service Desk Analyst salary in London is £32,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 423 449 675
Rank change year-on-year +26 +226 -133
Permanent jobs requiring a Service Desk Analyst 87 154 252
As % of all permanent jobs advertised in London 0.35% 0.49% 0.34%
As % of the Job Titles category 0.37% 0.52% 0.35%
Number of salaries quoted 82 137 192
10th Percentile £26,500 £25,000 £21,000
25th Percentile £30,063 £26,500 £25,375
Median annual salary (50th Percentile) £32,500 £32,500 £29,000
Median % change year-on-year - +12.07% -6.45%
75th Percentile £43,750 £37,000 £35,000
90th Percentile £47,425 £41,250 £40,000
England median annual salary £26,000 £26,500 £26,000
% change year-on-year -1.89% +1.92% +6.12%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 23,403 29,645 71,541
% of permanent jobs with a recognized job title 94.44% 94.97% 96.13%
Number of salaries quoted 17,198 22,316 34,853
10th Percentile £37,500 £41,750 £41,250
25th Percentile £50,000 £54,988 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Analyst in London.

Salary trend for Service Desk Analyst in London

Service Desk Analyst
Salary Histogram in London

Salary distribution for jobs citing Service Desk Analyst in London over the 6 months to 12 June 2024.

Salary histogram for Service Desk Analyst in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +44 21 £35,000 +16.67% 1
East London +9 1 £24,000 -9.43%
West London - 1 £25,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 12 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Analyst in the job title.

1 55 (63.22%) Windows
2 52 (59.77%) Active Directory
3 44 (50.57%) Microsoft 365
4 42 (48.28%) Microsoft
5 33 (37.93%) Windows 10
6 31 (35.63%) Customer Service
7 29 (33.33%) ITSM
8 28 (32.18%) ITIL
9 27 (31.03%) Microsoft Office
10 23 (26.44%) Microsoft Exchange
11 22 (25.29%) Finance
12 21 (24.14%) Azure
12 21 (24.14%) Analytical Skills
13 20 (22.99%) SLA
14 19 (21.84%) Social Skills
15 17 (19.54%) Citrix
16 16 (18.39%) SharePoint
17 13 (14.94%) Service Management
18 11 (12.64%) Law
19 10 (11.49%) Legal
19 10 (11.49%) OneDrive
19 10 (11.49%) XenApp
19 10 (11.49%) XenDesktop
19 10 (11.49%) Problem-Solving
20 9 (10.34%) Self-Motivation
20 9 (10.34%) VPN
21 8 (9.20%) iPad
21 8 (9.20%) Ivanti
21 8 (9.20%) iPhone
21 8 (9.20%) Mimecast

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (26.44%) Microsoft Exchange
2 16 (18.39%) SharePoint
3 1 (1.15%) CMS
Applications
1 27 (31.03%) Microsoft Office
2 3 (3.45%) Microsoft Excel
2 3 (3.45%) Microsoft PowerPoint
3 1 (1.15%) Chatbot
Business Applications
1 2 (2.30%) Elite 3E
2 1 (1.15%) Carpe Diem
Cloud Services
1 44 (50.57%) Microsoft 365
2 21 (24.14%) Azure
3 10 (11.49%) OneDrive
4 8 (9.20%) Mimecast
5 7 (8.05%) Entra ID
6 2 (2.30%) AWS
6 2 (2.30%) Azure Monitor
6 2 (2.30%) GCP
6 2 (2.30%) Google Drive
6 2 (2.30%) Google Workspace
6 2 (2.30%) PaaS
6 2 (2.30%) Power Automate
6 2 (2.30%) SaaS
6 2 (2.30%) WhatsApp
Communications & Networking
1 9 (10.34%) VPN
2 5 (5.75%) DNS
2 5 (5.75%) LAN
3 3 (3.45%) Firewall
3 3 (3.45%) Remote Desktop
4 2 (2.30%) Internet
4 2 (2.30%) TCP/IP
4 2 (2.30%) Wireless
5 1 (1.15%) FTP
5 1 (1.15%) HTTP
5 1 (1.15%) Intranet
5 1 (1.15%) POP3
5 1 (1.15%) SMTP
5 1 (1.15%) SSH
5 1 (1.15%) SSL
5 1 (1.15%) WAN
5 1 (1.15%) WebEx
5 1 (1.15%) Wi-Fi
General
1 22 (25.29%) Finance
2 21 (24.14%) Analytical Skills
3 19 (21.84%) Social Skills
4 11 (12.64%) Law
5 10 (11.49%) Legal
6 8 (9.20%) Inclusion and Diversity
7 3 (3.45%) Banking
7 3 (3.45%) Retail
8 2 (2.30%) Games
8 2 (2.30%) Music Industry
9 1 (1.15%) Advertising
9 1 (1.15%) Organisational Skills
9 1 (1.15%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (1.15%) EDI
Miscellaneous
1 9 (10.34%) Self-Motivation
2 8 (9.20%) iPad
2 8 (9.20%) iPhone
3 4 (4.60%) Smartphone
4 3 (3.45%) Onboarding
5 2 (2.30%) Data Centre
5 2 (2.30%) Driving Licence
5 2 (2.30%) Housing Association
5 2 (2.30%) Video Conferencing
6 1 (1.15%) Blackberry
6 1 (1.15%) CCTV
6 1 (1.15%) NHS
6 1 (1.15%) Smart City
Operating Systems
1 55 (63.22%) Windows
2 33 (37.93%) Windows 10
3 7 (8.05%) Windows Server
4 5 (5.75%) Mac OS
5 3 (3.45%) Apple iOS
6 2 (2.30%) Android
Processes & Methodologies
1 31 (35.63%) Customer Service
2 29 (33.33%) ITSM
3 28 (32.18%) ITIL
4 13 (14.94%) Service Management
5 10 (11.49%) Problem-Solving
6 6 (6.90%) Mentoring
7 4 (4.60%) Asset Management
7 4 (4.60%) Document Management
7 4 (4.60%) Incident Management
7 4 (4.60%) Ticket Management
8 3 (3.45%) Analytics
8 3 (3.45%) Change Management
8 3 (3.45%) Customer Experience
8 3 (3.45%) Knowledge Management
8 3 (3.45%) Mobile Device Management
8 3 (3.45%) Practice Management
9 2 (2.30%) Computer Science
9 2 (2.30%) Infrastructure Engineering
9 2 (2.30%) Log Analytics
9 2 (2.30%) Wealth Management
Programming Languages
1 1 (1.15%) SQL
Qualifications
1 7 (8.05%) Degree
2 5 (5.75%) ITIL Certification
3 2 (2.30%) A+ Certification
3 2 (2.30%) Computer Science Degree
3 2 (2.30%) MCP
3 2 (2.30%) Microsoft Certification
4 1 (1.15%) CIPD
4 1 (1.15%) DBS Check
4 1 (1.15%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (22.99%) SLA
2 2 (2.30%) ITGC
2 2 (2.30%) Sarbanes-Oxley
3 1 (1.15%) Accessibility
System Software
1 52 (59.77%) Active Directory
2 10 (11.49%) XenApp
2 10 (11.49%) XenDesktop
Systems Management
1 6 (6.90%) Microsoft Intune
2 2 (2.30%) SCCM
3 1 (1.15%) Jamf Pro
Vendors
1 42 (48.28%) Microsoft
2 17 (19.54%) Citrix
3 8 (9.20%) iManage
3 8 (9.20%) Ivanti
4 7 (8.05%) ServiceNow
5 3 (3.45%) Adobe
5 3 (3.45%) Google
5 3 (3.45%) Intapp
6 2 (2.30%) Aderant
7 1 (1.15%) Apple
7 1 (1.15%) Cisco
7 1 (1.15%) Sun