2nd/3rd Line Support Engineer Jobs in England

2nd/3rd Line Support Engineer
UK > England

The median 2nd/3rd Line Support Engineer salary in England is £35,000 per year according to job vacancies posted during the 6 months to 5 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 Jun 2024
Same period 2023 Same period 2022
Rank 788 876 1119
Rank change year-on-year +88 +243 -251
Permanent jobs requiring a 2nd/3rd Line Support Engineer 57 17 55
As % of all permanent jobs advertised in England 0.062% 0.020% 0.039%
As % of the Job Titles category 0.065% 0.022% 0.040%
Number of salaries quoted 57 17 53
10th Percentile £29,650 £26,050 £29,750
25th Percentile £31,250 £31,250 £32,000
Median annual salary (50th Percentile) £35,000 £37,500 £34,000
Median % change year-on-year -6.67% +10.29% -
75th Percentile £47,500 £45,000 £38,750
90th Percentile £51,750 £49,000 £43,500
UK median annual salary £35,000 £37,500 £34,000
% change year-on-year -6.67% +10.29% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 87,498 75,691 136,637
% of permanent jobs with a recognized job title 94.77% 91.22% 95.96%
Number of salaries quoted 64,158 49,427 75,184
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,300 £60,000
Median % change year-on-year -12.94% +0.50% +9.09%
75th Percentile £70,400 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd/3rd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd/3rd Line Support Engineer in England

2nd/3rd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer in England.

Salary trend for 2nd/3rd Line Support Engineer in England

2nd/3rd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd/3rd Line Support Engineer in England over the 6 months to 5 June 2024.

Salary histogram for 2nd/3rd Line Support Engineer in England

2nd/3rd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the England region over the 6 months to 5 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +43 30 £32,500 +18.18%
North East +9 25 £32,500 -
South West -26 11 £50,500 +62.90%
London +90 7 £40,000 -8.05%
North West -1 3 £32,000 +20.75%
South East -1 3 £29,000 +16.00%
West Midlands - 3 £32,500 -
East of England - 3 £45,000 -
Midlands - 3 £32,500 -
Yorkshire +65 2 £43,000 +56.36%
2nd/3rd Line Support Engineer
UK

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 5 June 2024, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd/3rd Line Support Engineer in the job title.

1 43 (75.44%) Azure
2 37 (64.91%) Microsoft
3 33 (57.89%) Active Directory
4 31 (54.39%) Social Skills
5 29 (50.88%) Microsoft 365
6 27 (47.37%) Driving Licence
6 27 (47.37%) ITIL
7 24 (42.11%) Hyper-V
8 22 (38.60%) Windows
9 21 (36.84%) SAN
9 21 (36.84%) Firewall
10 20 (35.09%) Incident Management
10 20 (35.09%) Microsoft Certification
10 20 (35.09%) Enterprise Storage
11 17 (29.82%) Microsoft Intune
11 17 (29.82%) SharePoint
12 16 (28.07%) PowerShell
12 16 (28.07%) Windows Server
13 14 (24.56%) Desktop Virtualisation
13 14 (24.56%) Organisational Skills
13 14 (24.56%) Azure Certification
13 14 (24.56%) SQL Server
13 14 (24.56%) DNS
14 13 (22.81%) WAN
15 12 (21.05%) VMware
15 12 (21.05%) IaaS
16 11 (19.30%) Power Platform
16 11 (19.30%) Infrastructure Engineering
16 11 (19.30%) SD-WAN
16 11 (19.30%) SaaS

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (29.82%) SharePoint
2 11 (19.30%) Microsoft Exchange
3 3 (5.26%) Exchange Server 2000
4 1 (1.75%) Exchange Server 2007
Applications
1 3 (5.26%) Microsoft Office
Cloud Services
1 43 (75.44%) Azure
2 29 (50.88%) Microsoft 365
3 12 (21.05%) IaaS
4 11 (19.30%) PaaS
4 11 (19.30%) Power Platform
4 11 (19.30%) SaaS
5 4 (7.02%) Entra ID
6 3 (5.26%) OneDrive
7 2 (3.51%) AWS
7 2 (3.51%) Google Workspace
8 1 (1.75%) GCP
Communications & Networking
1 21 (36.84%) Firewall
1 21 (36.84%) SAN
2 14 (24.56%) DNS
3 13 (22.81%) WAN
4 11 (19.30%) SD-WAN
5 7 (12.28%) Wi-Fi
5 7 (12.28%) Wireless
6 5 (8.77%) VoIP
7 4 (7.02%) VLAN
8 3 (5.26%) DHCP
8 3 (5.26%) Internet
8 3 (5.26%) Remote Desktop
9 2 (3.51%) TCP/IP
9 2 (3.51%) VPN
10 1 (1.75%) iSCSI
10 1 (1.75%) LAN
10 1 (1.75%) Network Security
10 1 (1.75%) xDSL
Database & Business Intelligence
1 14 (24.56%) SQL Server
2 9 (15.79%) Amazon RDS
Development Applications
1 2 (3.51%) JIRA
2 1 (1.75%) MSI
General
1 31 (54.39%) Social Skills
2 14 (24.56%) Organisational Skills
3 5 (8.77%) Documentation Skills
4 3 (5.26%) Games
4 3 (5.26%) Telecoms
5 2 (3.51%) Finance
6 1 (1.75%) Inclusion and Diversity
6 1 (1.75%) Law
6 1 (1.75%) Legal
6 1 (1.75%) Manufacturing
6 1 (1.75%) Social Science
Miscellaneous
1 27 (47.37%) Driving Licence
2 20 (35.09%) Enterprise Storage
3 4 (7.02%) Management Information System
4 3 (5.26%) Self-Motivation
5 2 (3.51%) Replication
6 1 (1.75%) Clustering
6 1 (1.75%) iPad
6 1 (1.75%) iPhone
6 1 (1.75%) Renewable Energy
6 1 (1.75%) Smartphone
Operating Systems
1 22 (38.60%) Windows
2 16 (28.07%) Windows Server
3 7 (12.28%) Windows 10
4 5 (8.77%) Windows Server 2019
5 4 (7.02%) Mac OS
5 4 (7.02%) Windows Server 2016
6 2 (3.51%) Windows Server 2008
6 2 (3.51%) Windows Server 2012
Processes & Methodologies
1 27 (47.37%) ITIL
2 20 (35.09%) Incident Management
3 14 (24.56%) Desktop Virtualisation
4 11 (19.30%) Infrastructure Engineering
5 7 (12.28%) Remote Monitoring and Management
6 4 (7.02%) Migration
6 4 (7.02%) Service Delivery
7 3 (5.26%) Agile
7 3 (5.26%) Customer Service
7 3 (5.26%) Data Privacy
7 3 (5.26%) Disaster Recovery
7 3 (5.26%) ERP
7 3 (5.26%) Escalation Management
7 3 (5.26%) Problem Management
7 3 (5.26%) Problem-Solving
7 3 (5.26%) Threat Management
7 3 (5.26%) Time Management
7 3 (5.26%) Trend Analysis
8 2 (3.51%) Mobile Device Management
9 1 (1.75%) Server Monitoring
Programming Languages
1 16 (28.07%) PowerShell
2 6 (10.53%) SQL
Qualifications
1 20 (35.09%) Microsoft Certification
2 14 (24.56%) Azure Certification
3 6 (10.53%) Degree
4 3 (5.26%) ITIL Foundation Certificate
5 1 (1.75%) CCNA
5 1 (1.75%) Cisco Certification
5 1 (1.75%) Computer Science Degree
5 1 (1.75%) DBS Check
5 1 (1.75%) ITIL Certification
Quality Assurance & Compliance
1 2 (3.51%) SLA
System Software
1 33 (57.89%) Active Directory
2 24 (42.11%) Hyper-V
3 8 (14.04%) VMware Infrastructure
4 1 (1.75%) NFS
4 1 (1.75%) Terminal Services
Systems Management
1 17 (29.82%) Microsoft Intune
2 3 (5.26%) SCCM
3 2 (3.51%) Autotask
4 1 (1.75%) Failover Clustering
4 1 (1.75%) Jamf Pro
4 1 (1.75%) Single Sign-On
Vendors
1 37 (64.91%) Microsoft
2 12 (21.05%) VMware
3 6 (10.53%) Cisco
3 6 (10.53%) Draytek
4 4 (7.02%) Datto
4 4 (7.02%) ESET
5 3 (5.26%) ConnectWise
5 3 (5.26%) HP
5 3 (5.26%) Sophos
5 3 (5.26%) Ubiquiti
5 3 (5.26%) WatchGuard
6 2 (3.51%) Google
7 1 (1.75%) Apple
7 1 (1.75%) Citrix
7 1 (1.75%) Fortinet
7 1 (1.75%) Webroot