Service Desk Analyst Jobs in Bristol

Service Desk Analyst
South West > Bristol

The median Service Desk Analyst salary in Bristol is £30,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 136 149 171
Rank change year-on-year +13 +22 +7
Permanent jobs requiring a Service Desk Analyst 31 8 33
As % of all permanent jobs advertised in Bristol 0.88% 0.33% 0.94%
As % of the Job Titles category 0.90% 0.35% 0.97%
Number of salaries quoted 29 3 28
10th Percentile £25,550 £27,200 -
25th Percentile £26,250 £27,500 £21,750
Median annual salary (50th Percentile) £30,000 £28,000 £24,000
Median % change year-on-year +7.14% +16.67% +1.05%
75th Percentile £35,000 £29,500 £25,813
90th Percentile £38,750 £30,400 £28,750
South West median annual salary £27,500 £27,500 £25,000
% change year-on-year - +10.00% +6.38%

All Permanent IT Job Vacancies
Bristol

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Bristol. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Bristol with a recognized job title 3,438 2,275 3,388
% of permanent jobs with a recognized job title 97.15% 92.55% 96.97%
Number of salaries quoted 2,517 1,445 2,162
10th Percentile £31,250 £32,500 £31,250
25th Percentile £42,500 £42,500 £40,000
Median annual salary (50th Percentile) £55,000 £57,810 £53,412
Median % change year-on-year -4.86% +8.23% +12.45%
75th Percentile £70,250 £72,647 £73,750
90th Percentile £85,000 £86,250 £85,000
South West median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +11.11%

Service Desk Analyst
Job Vacancy Trend in Bristol

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Bristol.

Job vacancy trend for Service Desk Analyst in Bristol

Service Desk Analyst
Salary Trend in Bristol

3-month moving average salary quoted in jobs citing Service Desk Analyst in Bristol.

Salary trend for Service Desk Analyst in Bristol

Service Desk Analyst
Salary Histogram in Bristol

Salary distribution for jobs citing Service Desk Analyst in Bristol over the 6 months to 12 June 2024.

Salary histogram for Service Desk Analyst in Bristol

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Bristol

For the 6 months to 12 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Bristol region featuring Service Desk Analyst in the job title.

1 26 (83.87%) Windows
2 25 (80.65%) Active Directory
3 23 (74.19%) Customer Service
4 18 (58.06%) Microsoft
5 16 (51.61%) VPN
5 16 (51.61%) LAN
5 16 (51.61%) Microsoft 365
6 14 (45.16%) Social Skills
7 13 (41.94%) ITIL
8 11 (35.48%) Citrix
8 11 (35.48%) Azure
8 11 (35.48%) Windows Server
9 10 (32.26%) TCP/IP
10 9 (29.03%) Telecoms
10 9 (29.03%) Ticket Management
11 8 (25.81%) Wireless
11 8 (25.81%) Document Management
11 8 (25.81%) Entra ID
12 7 (22.58%) ServiceNow
12 7 (22.58%) Microsoft Intune
12 7 (22.58%) Service Management
12 7 (22.58%) Law
13 6 (19.35%) Change Management
13 6 (19.35%) DNS
13 6 (19.35%) SLA
13 6 (19.35%) Mobile Device Management
13 6 (19.35%) Practice Management
13 6 (19.35%) Incident Management
13 6 (19.35%) Problem Management
13 6 (19.35%) Aderant

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.90%) Microsoft Exchange
Applications
1 4 (12.90%) Microsoft Office
Cloud Services
1 16 (51.61%) Microsoft 365
2 11 (35.48%) Azure
3 8 (25.81%) Entra ID
Communications & Networking
1 16 (51.61%) LAN
1 16 (51.61%) VPN
2 10 (32.26%) TCP/IP
3 8 (25.81%) Wireless
4 6 (19.35%) DNS
5 4 (12.90%) Remote Desktop
6 2 (6.45%) Firewall
6 2 (6.45%) SAN
7 1 (3.23%) WAN
Development Applications
1 1 (3.23%) JIRA
General
1 14 (45.16%) Social Skills
2 9 (29.03%) Telecoms
3 7 (22.58%) Law
4 3 (9.68%) Finance
5 2 (6.45%) Inclusion and Diversity
5 2 (6.45%) Legal
Miscellaneous
1 5 (16.13%) Driving Licence
2 2 (6.45%) Replication
Operating Systems
1 26 (83.87%) Windows
2 11 (35.48%) Windows Server
3 5 (16.13%) Apple iOS
4 2 (6.45%) Android
4 2 (6.45%) Windows 10
4 2 (6.45%) Windows Server 2012
5 1 (3.23%) Windows 7
Processes & Methodologies
1 23 (74.19%) Customer Service
2 13 (41.94%) ITIL
3 9 (29.03%) Ticket Management
4 8 (25.81%) Document Management
5 7 (22.58%) Service Management
6 6 (19.35%) Change Management
6 6 (19.35%) Incident Management
6 6 (19.35%) Infrastructure Engineering
6 6 (19.35%) Mobile Device Management
6 6 (19.35%) Practice Management
6 6 (19.35%) Problem Management
7 2 (6.45%) Asset Management
7 2 (6.45%) Case Management
7 2 (6.45%) ITSM
7 2 (6.45%) Line Management
7 2 (6.45%) Remote Monitoring and Management
7 2 (6.45%) User Experience
8 1 (3.23%) Customer-Centricity
8 1 (3.23%) Service Delivery
8 1 (3.23%) Time Management
Programming Languages
1 3 (9.68%) PowerShell
Qualifications
1 4 (12.90%) MCP
2 2 (6.45%) CCA
2 2 (6.45%) Citrix Certification
2 2 (6.45%) DBS Check
2 2 (6.45%) ITIL Certification
2 2 (6.45%) MCITP
2 2 (6.45%) Microsoft Certification
Quality Assurance & Compliance
1 6 (19.35%) SLA
2 2 (6.45%) ISO/IEC 27001
System Software
1 25 (80.65%) Active Directory
2 4 (12.90%) XenApp
2 4 (12.90%) XenDesktop
3 2 (6.45%) Hyper-V
3 2 (6.45%) VMware Infrastructure
Systems Management
1 7 (22.58%) Microsoft Intune
2 2 (6.45%) Backup Exec
2 2 (6.45%) SCCM
2 2 (6.45%) Symantec Endpoint Protection
Vendors
1 18 (58.06%) Microsoft
2 11 (35.48%) Citrix
3 7 (22.58%) ServiceNow
4 6 (19.35%) Aderant
4 6 (19.35%) iManage
5 2 (6.45%) Apple
5 2 (6.45%) Dell
5 2 (6.45%) Fortinet
5 2 (6.45%) N-able
5 2 (6.45%) Symantec
5 2 (6.45%) Veeam
5 2 (6.45%) Veritas
5 2 (6.45%) VMware
6 1 (3.23%) HP