Customer Service Jobs in Bristol

Customer Service
South West > Bristol

The following table provides summary statistics for permanent job vacancies advertised in Bristol with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 47 28 66
Rank change year-on-year -19 +38 +11
Permanent jobs citing Customer Service 138 227 164
As % of all permanent jobs advertised in Bristol 4.39% 8.76% 4.87%
As % of the Processes & Methodologies category 5.01% 9.15% 4.99%
Number of salaries quoted 105 78 104
10th Percentile £21,900 £25,000 £21,750
25th Percentile £26,250 £27,500 £26,531
Median annual salary (50th Percentile) £30,000 £32,250 £35,000
Median % change year-on-year -6.98% -7.86% +35.92%
75th Percentile £40,000 £51,004 £49,063
90th Percentile £77,750 £62,034 £55,000
South West median annual salary £30,000 £32,500 £31,000
% change year-on-year -7.69% +4.84% +12.73%

All Process and Methodology Skills
Bristol

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Bristol with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,752 2,480 3,285
As % of all permanent jobs advertised in Bristol 87.48% 95.72% 97.45%
Number of salaries quoted 2,068 1,458 2,169
10th Percentile £33,500 £34,723 £32,000
25th Percentile £43,750 £43,162 £41,250
Median annual salary (50th Percentile) £57,500 £59,191 £54,255
Median % change year-on-year -2.86% +9.10% +14.22%
75th Percentile £72,433 £73,750 £73,750
90th Percentile £87,500 £87,500 £85,000
South West median annual salary £51,000 £53,000 £50,000
% change year-on-year -3.77% +6.00% +8.70%

Customer Service
Job Vacancy Trend in Bristol

Job postings citing Customer Service as a proportion of all IT jobs advertised in Bristol.

Job vacancy trend for Customer Service in Bristol

Customer Service
Salary Trend in Bristol

3-month moving average salary quoted in jobs citing Customer Service in Bristol.

Salary trend for Customer Service in Bristol

Customer Service
Salary Histogram in Bristol

Salary distribution for jobs citing Customer Service in Bristol over the 6 months to 20 May 2024.

Salary histogram for Customer Service in Bristol

Customer Service
Job Locations in Bristol

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Bristol region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Avonmouth +6 7 £30,000 +4.35% 1
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.25%) Microsoft Exchange
2 4 (2.90%) SharePoint
3 3 (2.17%) Apache
3 3 (2.17%) GlassFish
3 3 (2.17%) JBoss
3 3 (2.17%) Tomcat
4 1 (0.72%) SAS
Applications
1 17 (12.32%) Microsoft Office
2 6 (4.35%) Microsoft Excel
3 1 (0.72%) Adobe Illustrator
3 1 (0.72%) Photoshop
3 1 (0.72%) Spreadsheet
Business Applications
1 1 (0.72%) Remedy ITSM
1 1 (0.72%) SAP Oil and Gas
Cloud Services
1 32 (23.19%) Azure
2 30 (21.74%) Microsoft 365
3 17 (12.32%) Entra ID
4 11 (7.97%) Power Platform
5 8 (5.80%) SaaS
6 6 (4.35%) Dynamics 365
6 6 (4.35%) Slack
7 5 (3.62%) AWS
7 5 (3.62%) GCP
7 5 (3.62%) IaaS
8 3 (2.17%) PaaS
9 2 (1.45%) Mimecast
9 2 (1.45%) OCI
9 2 (1.45%) OneDrive
10 1 (0.72%) Power Automate
10 1 (0.72%) PowerApps
10 1 (0.72%) WhatsApp
Communications & Networking
1 16 (11.59%) LAN
2 14 (10.14%) VPN
3 11 (7.97%) DNS
3 11 (7.97%) Firewall
4 10 (7.25%) TCP/IP
5 8 (5.80%) Wireless
6 6 (4.35%) Remote Desktop
6 6 (4.35%) Telepresence
7 5 (3.62%) DHCP
8 3 (2.17%) Reverse Proxy
8 3 (2.17%) SAN
8 3 (2.17%) WAN
9 2 (1.45%) Internet
9 2 (1.45%) Wi-Fi
10 1 (0.72%) IP Telephony
10 1 (0.72%) Structured Cabling
Database & Business Intelligence
1 14 (10.14%) SQL Server
2 11 (7.97%) Power BI
3 7 (5.07%) Oracle Reports
4 4 (2.90%) BusinessObjects
4 4 (2.90%) OLAP
4 4 (2.90%) OLAP Cube
4 4 (2.90%) Oracle OLAP
5 3 (2.17%) Data Lake
5 3 (2.17%) Data Warehouse
5 3 (2.17%) NoSQL
5 3 (2.17%) Oracle Database
5 3 (2.17%) Oracle Database 12c
6 2 (1.45%) SQL Server Analysis Services
6 2 (1.45%) SQL Server Integration Services
6 2 (1.45%) SQL Server Reporting Services
Development Applications
1 1 (0.72%) JIRA
General
1 67 (48.55%) Social Skills
2 32 (23.19%) Finance
3 22 (15.94%) Retail
4 9 (6.52%) Law
4 9 (6.52%) Organisational Skills
5 8 (5.80%) Legal
6 7 (5.07%) Analytical Skills
6 7 (5.07%) Telecoms
7 6 (4.35%) Banking
8 5 (3.62%) Manufacturing
9 4 (2.90%) Inclusion and Diversity
9 4 (2.90%) Presentation Skills
9 4 (2.90%) Publishing
10 2 (1.45%) Influencing Skills
10 2 (1.45%) Marketing
10 2 (1.45%) Public Sector
11 1 (0.72%) Aerospace
11 1 (0.72%) Local Government
Job Titles
1 30 (21.74%) Analyst
2 23 (16.67%) IT Support
3 19 (13.77%) Service Analyst
4 18 (13.04%) Service Desk Analyst
5 15 (10.87%) IT Analyst
5 15 (10.87%) Support Engineer
6 11 (7.97%) IT Engineer
7 9 (6.52%) Architect
7 9 (6.52%) Lead
8 8 (5.80%) Administrator
9 7 (5.07%) 1st Line Support
9 7 (5.07%) Consultant
9 7 (5.07%) IT Support Engineer
10 6 (4.35%) Project Manager
10 6 (4.35%) Support Analyst
10 6 (4.35%) Technical Engineer
11 5 (3.62%) 2nd Line Support
11 5 (3.62%) Solutions Architect
11 5 (3.62%) Technical Support
11 5 (3.62%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 5 (3.62%) Middleware
2 3 (2.17%) LDAP
2 3 (2.17%) OpenID
2 3 (2.17%) SAML
3 2 (1.45%) RESTful
3 2 (1.45%) SOAP
4 1 (0.72%) .NET
4 1 (0.72%) ASP.NET
4 1 (0.72%) CSS
4 1 (0.72%) HTML
4 1 (0.72%) JSON
Miscellaneous
1 12 (8.70%) Onboarding
2 10 (7.25%) Driving Licence
3 6 (4.35%) Digital Signage
3 6 (4.35%) Video Conferencing
4 3 (2.17%) Blockchain
4 3 (2.17%) Mainframe
4 3 (2.17%) Management Information System
4 3 (2.17%) Replication
4 3 (2.17%) Self-Motivation
4 3 (2.17%) Smartphone
5 1 (0.72%) Credit Risk
5 1 (0.72%) iPhone
5 1 (0.72%) Product Ownership
Operating Systems
1 54 (39.13%) Windows
2 24 (17.39%) Windows Server
3 11 (7.97%) Windows 10
4 8 (5.80%) Apple iOS
5 6 (4.35%) Unix
6 3 (2.17%) AIX
6 3 (2.17%) Android
6 3 (2.17%) Linux
6 3 (2.17%) Mac OS
6 3 (2.17%) Solaris
7 2 (1.45%) Windows 7
7 2 (1.45%) Windows Server 2008
7 2 (1.45%) Windows Server 2012
7 2 (1.45%) Windows XP
Processes & Methodologies
1 23 (16.67%) Problem-Solving
2 21 (15.22%) ITIL
3 17 (12.32%) Service Management
3 17 (12.32%) Stakeholder Management
4 14 (10.14%) Time Management
5 13 (9.42%) Change Management
5 13 (9.42%) User Experience
6 11 (7.97%) Business Intelligence
6 11 (7.97%) Roadmaps
7 10 (7.25%) Collaborative Working
7 10 (7.25%) ITSM
7 10 (7.25%) Project Planning
7 10 (7.25%) Requirements Gathering
7 10 (7.25%) Ticket Management
8 9 (6.52%) Agile
8 9 (6.52%) Cybersecurity
8 9 (6.52%) Strategic Roadmap
9 8 (5.80%) Continuous Improvement
9 8 (5.80%) Customer Experience
9 8 (5.80%) Line Management
Programming Languages
1 21 (15.22%) SQL
2 5 (3.62%) PowerShell
2 5 (3.62%) T-SQL
3 4 (2.90%) Java
4 3 (2.17%) JavaScript
5 2 (1.45%) PHP
6 1 (0.72%) C#
6 1 (0.72%) Python
Qualifications
1 19 (13.77%) Degree
2 5 (3.62%) MCP
2 5 (3.62%) Microsoft Certification
3 4 (2.90%) DBS Check
4 3 (2.17%) CCA
4 3 (2.17%) Citrix Certification
4 3 (2.17%) MCITP
5 2 (1.45%) CompTIA Security+
5 2 (1.45%) HNC
5 2 (1.45%) ITIL Certification
5 2 (1.45%) SC Cleared
5 2 (1.45%) Security Cleared
6 1 (0.72%) A+ Certification
6 1 (0.72%) Computer Science Degree
Quality Assurance & Compliance
1 10 (7.25%) SLA
2 8 (5.80%) ISO/IEC 27001
3 6 (4.35%) Cyber Essentials
4 4 (2.90%) NIST
5 2 (1.45%) Accessibility
System Software
1 40 (28.99%) Active Directory
2 8 (5.80%) Hyper-V
3 5 (3.62%) XenApp
3 5 (3.62%) XenDesktop
4 4 (2.90%) VMware Infrastructure
5 1 (0.72%) Virtual Machines
Systems Management
1 8 (5.80%) Microsoft Intune
2 6 (4.35%) ServiceCenter
3 3 (2.17%) Backup Exec
3 3 (2.17%) Oracle Statspack
3 3 (2.17%) SCCM
3 3 (2.17%) Single Sign-On
3 3 (2.17%) Symantec Endpoint Protection
4 2 (1.45%) CASB
4 2 (1.45%) Jamf Pro
Vendors
1 71 (51.45%) Microsoft
2 14 (10.14%) Citrix
3 9 (6.52%) Apple
3 9 (6.52%) Oracle
4 8 (5.80%) ServiceNow
5 6 (4.35%) Aderant
5 6 (4.35%) HP
5 6 (4.35%) iManage
6 5 (3.62%) Dell
6 5 (3.62%) SAP
7 4 (2.90%) Cognos
7 4 (2.90%) IBM
7 4 (2.90%) SolarWinds
7 4 (2.90%) Veeam
7 4 (2.90%) VMware
8 3 (2.17%) Fortinet
8 3 (2.17%) NGA Human Resources
8 3 (2.17%) Northgate
8 3 (2.17%) Symantec
8 3 (2.17%) Veritas