Service Management Jobs in Birmingham

Service Management
West Midlands > Birmingham

The table below provides summary statistics for permanent job vacancies advertised in Birmingham requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 13 June 2024, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 88 53 116
Rank change year-on-year -35 +63 +7
Permanent jobs citing Service Management 63 82 76
As % of all permanent jobs advertised in Birmingham 2.01% 4.56% 2.42%
As % of the Processes & Methodologies category 2.56% 4.72% 2.47%
Number of salaries quoted 52 66 58
10th Percentile £35,920 £32,750 £35,700
25th Percentile £47,469 £34,589 £41,250
Median annual salary (50th Percentile) £58,700 £53,750 £50,000
Median % change year-on-year +9.21% +7.50% +5.26%
75th Percentile £69,063 £71,250 £67,188
90th Percentile £90,625 £83,875 £76,375
West Midlands median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% +11.11%

All Process and Methodology Skills
Birmingham

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Birmingham.

Permanent vacancies with a requirement for process or methodology skills 2,460 1,737 3,079
As % of all permanent jobs advertised in Birmingham 78.37% 96.66% 97.96%
Number of salaries quoted 1,940 1,297 2,249
10th Percentile £32,000 £32,089 £35,000
25th Percentile £40,988 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £57,500 £55,000
Median % change year-on-year -4.35% +4.55% +4.76%
75th Percentile £70,000 £71,250 £72,500
90th Percentile £85,000 £81,250 £85,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

Salary distribution for jobs citing Service Management in Birmingham over the 6 months to 13 June 2024.

Salary histogram for Service Management in Birmingham

Service Management
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.70%) Confluence
2 3 (4.76%) Microsoft Exchange
3 2 (3.17%) SharePoint
Applications
1 1 (1.59%) Microsoft Office
Business Applications
1 2 (3.17%) Dynamics CRM
1 2 (3.17%) Oracle EBS
Cloud Services
1 11 (17.46%) Microsoft 365
2 10 (15.87%) SaaS
3 8 (12.70%) Dynamics 365
4 6 (9.52%) Azure
5 5 (7.94%) Microsoft Copilot
6 2 (3.17%) Entra ID
6 2 (3.17%) IaaS
6 2 (3.17%) OneDrive
6 2 (3.17%) PaaS
Communications & Networking
1 3 (4.76%) DHCP
1 3 (4.76%) DNS
1 3 (4.76%) Firewall
1 3 (4.76%) VPN
2 2 (3.17%) Cisco ASA
2 2 (3.17%) IPsec
2 2 (3.17%) LAN
2 2 (3.17%) MPLS
2 2 (3.17%) Network Security
2 2 (3.17%) VoIP
2 2 (3.17%) WAAS
2 2 (3.17%) WAN
3 1 (1.59%) SAN
3 1 (1.59%) TCP/IP
Database & Business Intelligence
1 2 (3.17%) SQL Server
Development Applications
1 8 (12.70%) JIRA
2 2 (3.17%) GitLab
General
1 25 (39.68%) Social Skills
2 21 (33.33%) Inclusion and Diversity
3 11 (17.46%) Finance
4 10 (15.87%) Analytical Skills
5 7 (11.11%) Presentation Skills
6 5 (7.94%) Local Government
7 4 (6.35%) Automotive
7 4 (6.35%) Billing
7 4 (6.35%) Manufacturing
7 4 (6.35%) Public Sector
8 3 (4.76%) Turkish Language
9 1 (1.59%) Back Office
9 1 (1.59%) Fire and Rescue
9 1 (1.59%) Retail
Job Titles
1 14 (22.22%) IT Manager
2 13 (20.63%) Service Manager
3 9 (14.29%) IT Services Manager
4 6 (9.52%) ServiceNow Manager
5 5 (7.94%) Business Manager
5 5 (7.94%) Business Systems Manager
5 5 (7.94%) Compliance Manager
5 5 (7.94%) Problem Manager
5 5 (7.94%) Product Manager
5 5 (7.94%) Senior
5 5 (7.94%) Service Management Manager
5 5 (7.94%) Systems Manager
6 4 (6.35%) Account Executive
6 4 (6.35%) Audit Manager
6 4 (6.35%) Incident and Problem Manager
6 4 (6.35%) Incident Manager
7 3 (4.76%) Analyst
7 3 (4.76%) Developer
7 3 (4.76%) Head of IT
7 3 (4.76%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (4.76%) EDI
2 1 (1.59%) .NET
2 1 (1.59%) AngularJS
2 1 (1.59%) CSS
2 1 (1.59%) HTML
2 1 (1.59%) RESTful
Miscellaneous
1 6 (9.52%) CMDB
1 6 (9.52%) Management Information System
2 5 (7.94%) Product Ownership
3 4 (6.35%) Housing Association
3 4 (6.35%) Industry 4.0
3 4 (6.35%) NHS
4 2 (3.17%) Data Centre
4 2 (3.17%) Greenfield Project
4 2 (3.17%) Private Cloud
5 1 (1.59%) Analytical Mindset
5 1 (1.59%) Self-Motivation
5 1 (1.59%) Wiki
Operating Systems
1 4 (6.35%) Windows
2 3 (4.76%) Windows 10
3 2 (3.17%) Windows Server
3 2 (3.17%) Windows Server 2012
3 2 (3.17%) Windows Server 2016
3 2 (3.17%) Windows Server 2019
4 1 (1.59%) Windows 7
4 1 (1.59%) Windows 8
Processes & Methodologies
1 40 (63.49%) ITIL
2 32 (50.79%) ITSM
3 20 (31.75%) Agile
4 18 (28.57%) Roadmaps
5 16 (25.40%) Problem-Solving
6 15 (23.81%) Configuration Management
6 15 (23.81%) Customer Service
7 14 (22.22%) Project Delivery
7 14 (22.22%) Project Management
8 13 (20.63%) Service Delivery
9 11 (17.46%) Stakeholder Management
10 10 (15.87%) Artificial Intelligence
10 10 (15.87%) Business Strategy
10 10 (15.87%) Continuous Improvement
11 9 (14.29%) Knowledge Transfer
11 9 (14.29%) Problem Management
11 9 (14.29%) Strategic Thinking
12 8 (12.70%) Asset Management
12 8 (12.70%) Business Development
12 8 (12.70%) Data Integration
Programming Languages
1 1 (1.59%) C#
1 1 (1.59%) PowerShell
1 1 (1.59%) SQL
1 1 (1.59%) TypeScript
Qualifications
1 12 (19.05%) Degree
2 9 (14.29%) ITIL Certification
3 5 (7.94%) APMG
3 5 (7.94%) PMI Certification
3 5 (7.94%) PMP
4 4 (6.35%) ACCA
4 4 (6.35%) SC Cleared
4 4 (6.35%) Security Cleared
5 3 (4.76%) BPSS Clearance
5 3 (4.76%) CSPO
5 3 (4.76%) IIBA
6 2 (3.17%) CCDA
6 2 (3.17%) CCNA
6 2 (3.17%) CCNP
6 2 (3.17%) Cisco Certification
7 1 (1.59%) DBS Check
7 1 (1.59%) MCSA
7 1 (1.59%) Microsoft Certification
Quality Assurance & Compliance
1 9 (14.29%) Accessibility
1 9 (14.29%) SLA
2 5 (7.94%) Data Quality
3 4 (6.35%) GAAP
3 4 (6.35%) IFRS
4 3 (4.76%) QA
5 2 (3.17%) NIST
System Software
1 3 (4.76%) Active Directory
2 1 (1.59%) VMware Infrastructure
Systems Management
1 3 (4.76%) Microsoft Intune
2 2 (3.17%) SCCM
2 2 (3.17%) Terraform
Vendors
1 22 (34.92%) ServiceNow
2 12 (19.05%) Microsoft
3 10 (15.87%) Salesforce
4 4 (6.35%) CA
5 3 (4.76%) Cisco
6 2 (3.17%) Acronis
6 2 (3.17%) Aruba
6 2 (3.17%) Avaya
6 2 (3.17%) CheckPoint
6 2 (3.17%) F5
6 2 (3.17%) Juniper
6 2 (3.17%) Oracle
6 2 (3.17%) Palo Alto
6 2 (3.17%) SAP
6 2 (3.17%) VMware
6 2 (3.17%) WatchGuard
7 1 (1.59%) Google
7 1 (1.59%) HP
7 1 (1.59%) Meraki
7 1 (1.59%) SolarWinds