Service Desk Analyst Jobs in Birmingham

Service Desk Analyst
West Midlands > Birmingham

The median Service Desk Analyst salary in Birmingham is £27,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 143 111 178
Rank change year-on-year -32 +67 -30
Permanent jobs requiring a Service Desk Analyst 7 19 14
As % of all permanent jobs advertised in Birmingham 0.22% 1.06% 0.45%
As % of the Job Titles category 0.24% 1.14% 0.46%
Number of salaries quoted 4 19 11
10th Percentile £25,375 £26,650 £23,500
25th Percentile £25,938 £27,250 £23,610
Median annual salary (50th Percentile) £27,500 £29,000 £25,000
Median % change year-on-year -5.17% +16.00% +8.70%
75th Percentile £29,063 £33,750 £29,375
90th Percentile £29,625 £34,500 £38,750
West Midlands median annual salary £25,000 £28,500 £25,000
% change year-on-year -12.28% +14.00% +8.70%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 2,969 1,669 3,023
% of permanent jobs with a recognized job title 94.58% 92.88% 96.18%
Number of salaries quoted 2,354 1,299 2,256
10th Percentile £31,250 £31,250 £33,875
25th Percentile £40,000 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,500 £55,000
Median % change year-on-year -0.90% +0.91% +4.76%
75th Percentile £70,000 £71,250 £72,500
90th Percentile £84,964 £81,250 £85,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Desk Analyst in Birmingham.

Salary trend for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 12 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 6 (85.71%) Active Directory
2 5 (71.43%) Microsoft 365
2 5 (71.43%) Social Skills
3 4 (57.14%) Problem-Solving
3 4 (57.14%) Customer Service
3 4 (57.14%) ITIL
4 3 (42.86%) Windows
4 3 (42.86%) IBM Notes
4 3 (42.86%) SQL
4 3 (42.86%) SQL Server
4 3 (42.86%) DHCP
4 3 (42.86%) TCP/IP
4 3 (42.86%) VPN
4 3 (42.86%) DNS
4 3 (42.86%) SLA
4 3 (42.86%) Microsoft
4 3 (42.86%) Lotus
4 3 (42.86%) Firewall
4 3 (42.86%) Incident Management
4 3 (42.86%) Microsoft Office
4 3 (42.86%) Norwegian Language
4 3 (42.86%) Problem Management
4 3 (42.86%) PowerShell
4 3 (42.86%) Analytical Skills
4 3 (42.86%) Remote Desktop
4 3 (42.86%) Proactive Management
5 2 (28.57%) Windows Server
5 2 (28.57%) Windows 10
5 2 (28.57%) Windows Server 2008
5 2 (28.57%) Altova

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) IBM Notes
2 1 (14.29%) Microsoft Exchange
Applications
1 3 (42.86%) Microsoft Office
2 2 (28.57%) Microsoft Project
2 2 (28.57%) MS Visio
Cloud Services
1 5 (71.43%) Microsoft 365
2 1 (14.29%) Azure
Communications & Networking
1 3 (42.86%) DHCP
1 3 (42.86%) DNS
1 3 (42.86%) Firewall
1 3 (42.86%) Remote Desktop
1 3 (42.86%) TCP/IP
1 3 (42.86%) VPN
2 1 (14.29%) SAN
Database & Business Intelligence
1 3 (42.86%) SQL Server
2 2 (28.57%) SQL Server Integration Services
2 2 (28.57%) SQL Server Reporting Services
General
1 5 (71.43%) Social Skills
2 3 (42.86%) Analytical Skills
2 3 (42.86%) Norwegian Language
3 2 (28.57%) French Language
4 1 (14.29%) Back Office
Miscellaneous
1 1 (14.29%) Wiki
Operating Systems
1 3 (42.86%) Windows
2 2 (28.57%) Windows 10
2 2 (28.57%) Windows Server
2 2 (28.57%) Windows Server 2008
2 2 (28.57%) Windows Server 2012
2 2 (28.57%) Windows Server 2016
2 2 (28.57%) Windows Server 2019
Processes & Methodologies
1 4 (57.14%) Customer Service
1 4 (57.14%) ITIL
1 4 (57.14%) Problem-Solving
2 3 (42.86%) Incident Management
2 3 (42.86%) Proactive Management
2 3 (42.86%) Problem Management
3 2 (28.57%) Logistics
3 2 (28.57%) Supply Chain Management
4 1 (14.29%) Computer Science
4 1 (14.29%) Data Collection
4 1 (14.29%) ITSM
4 1 (14.29%) Line Management
4 1 (14.29%) Service Management
4 1 (14.29%) User Experience
Programming Languages
1 3 (42.86%) PowerShell
1 3 (42.86%) SQL
Qualifications
1 1 (14.29%) Degree
1 1 (14.29%) MCSA
1 1 (14.29%) Microsoft Certification
Quality Assurance & Compliance
1 3 (42.86%) SLA
System Software
1 6 (85.71%) Active Directory
2 1 (14.29%) VMware Infrastructure
Vendors
1 3 (42.86%) Lotus
1 3 (42.86%) Microsoft
2 2 (28.57%) Altova
2 2 (28.57%) Sophos
3 1 (14.29%) HP
3 1 (14.29%) VMware