ICT Support Contracts

ICT Support
UK

The median ICT Support daily rate in the UK is £201 according to job vacancies posted during the 6 months to 10 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 Jun 2024
Same period 2023 Same period 2022
Rank 577 671 829
Rank change year-on-year +94 +158 -105
Contract jobs requiring an ICT Support 13 15 19
As % of all contract jobs advertised in the UK 0.030% 0.027% 0.022%
As % of the Job Titles category 0.032% 0.029% 0.023%
Number of daily rates quoted 9 11 17
10th Percentile £165 £143 £115
25th Percentile £190 £156 £154
Median daily rate (50th Percentile) £201 £190 £173
Median % change year-on-year +5.79% +10.14% +27.78%
75th Percentile £210 £196 £210
90th Percentile £237 £284 £218
UK excluding London median daily rate - £175 £173
% change year-on-year - +1.45% +27.78%
Number of hourly rates quoted 4 2 1
10th Percentile - £13.82 -
25th Percentile £13.86 £13.92 -
Median hourly rate £14.79 £14.42 £13.63
Median % change year-on-year +2.60% +5.76% -15.79%
75th Percentile £15.95 £15.00 -
90th Percentile £16.36 £15.15 -
UK excluding London median hourly rate £14.79 £14.42 £13.63
% change year-on-year +2.60% +5.76% -

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,530 52,517 83,153
% of contract IT jobs with a recognized job title 92.88% 94.52% 95.35%
Number of daily rates quoted 26,076 36,648 58,643
10th Percentile £280 £313 £316
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £539 £525
Median % change year-on-year -2.64% +2.71% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.57%
Number of hourly rates quoted 2,932 1,488 1,934
10th Percentile £12.86 £14.25 £12.75
25th Percentile £16.30 £19.39 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.60 £65.75 £49.96
90th Percentile £73.75 £76.33 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +7.99%

ICT Support
Job Vacancy Trend

Job postings that featured ICT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ICT Support in the UK

ICT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ICT Support.

Daily rate trend for ICT Support in the UK

ICT Support
Daily Rate Histogram

Daily rate distribution for jobs citing ICT Support over the 6 months to 10 June 2024.

Daily rate histogram for ICT Support in the UK

ICT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ICT Support.

Hourly rate trend for ICT Support in the UK

ICT Support
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ICT Support within the UK over the 6 months to 10 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +99 13 £201 +10.14% 10
London +95 9 £201 -26.24%
UK excluding London +27 4 - - 10
Work from Home - 4 £170 -
South West +3 3 - - 3
Midlands +16 1 - - 4
East Midlands - 1 - - 1

ICT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 June 2024, ICT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring ICT Support in the job title.

1 9 (69.23%) ITIL
2 7 (53.85%) Supplier Management
2 7 (53.85%) Social Skills
3 6 (46.15%) Microsoft
4 5 (38.46%) Microsoft Office
4 5 (38.46%) Local Government
4 5 (38.46%) Service Management
5 4 (30.77%) Presentation Skills
5 4 (30.77%) Spreadsheet
5 4 (30.77%) Asset Management
5 4 (30.77%) Google Workspace
5 4 (30.77%) Finance
5 4 (30.77%) Google
6 3 (23.08%) Service Delivery
6 3 (23.08%) Windows
6 3 (23.08%) Customer Service
6 3 (23.08%) Police
6 3 (23.08%) Process Improvement
7 2 (15.38%) SystmOne
7 2 (15.38%) MS Visio
8 1 (7.69%) Microsoft Exchange
8 1 (7.69%) SOA
8 1 (7.69%) VPN
8 1 (7.69%) MySQL
8 1 (7.69%) Unix
8 1 (7.69%) Active Directory
8 1 (7.69%) Citrix
8 1 (7.69%) Red Hat
8 1 (7.69%) Blackberry
8 1 (7.69%) Configuration Management

ICT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) CMS
1 1 (7.69%) Confluence
1 1 (7.69%) Microsoft Exchange
1 1 (7.69%) Red Hat Fuse
1 1 (7.69%) Skype for Business
Applications
1 5 (38.46%) Microsoft Office
2 4 (30.77%) Spreadsheet
3 2 (15.38%) MS Visio
Business Applications
1 2 (15.38%) SystmOne
Cloud Services
1 4 (30.77%) Google Workspace
2 1 (7.69%) Microsoft 365
Communications & Networking
1 1 (7.69%) Skype
1 1 (7.69%) VPN
Database & Business Intelligence
1 1 (7.69%) MongoDB
1 1 (7.69%) MySQL
Development Applications
1 1 (7.69%) JIRA
General
1 7 (53.85%) Social Skills
2 5 (38.46%) Local Government
3 4 (30.77%) Finance
3 4 (30.77%) Presentation Skills
4 3 (23.08%) Police
5 1 (7.69%) Legal
Miscellaneous
1 1 (7.69%) Blackberry
1 1 (7.69%) Linux Command Line
1 1 (7.69%) Mobile App
1 1 (7.69%) Smartphone
Operating Systems
1 3 (23.08%) Windows
2 1 (7.69%) Android
2 1 (7.69%) Apple iOS
2 1 (7.69%) Linux
2 1 (7.69%) Unix
2 1 (7.69%) Windows Mobile
Processes & Methodologies
1 9 (69.23%) ITIL
2 7 (53.85%) Supplier Management
3 5 (38.46%) Service Management
4 4 (30.77%) Asset Management
5 3 (23.08%) Customer Service
5 3 (23.08%) Process Improvement
5 3 (23.08%) Service Delivery
6 1 (7.69%) Change Management
6 1 (7.69%) Computer Science
6 1 (7.69%) Configuration Management
6 1 (7.69%) Continuous Improvement
6 1 (7.69%) Customer Engagement
6 1 (7.69%) ITSM
6 1 (7.69%) Resource Management
6 1 (7.69%) Runbook
6 1 (7.69%) SOA
6 1 (7.69%) Software Engineering
6 1 (7.69%) User Experience
Qualifications
1 1 (7.69%) Computer Science Degree
1 1 (7.69%) Degree
Quality Assurance & Compliance
1 1 (7.69%) ISO/IEC 27001
System Software
1 1 (7.69%) Active Directory
Vendors
1 6 (46.15%) Microsoft
2 4 (30.77%) Google
3 1 (7.69%) Atlassian
3 1 (7.69%) Becrypt
3 1 (7.69%) Citrix
3 1 (7.69%) Red Hat
3 1 (7.69%) ServiceNow