51 to 75 of 338 Customer Service Jobs in the North West

your time will be focused on selling to air conditioning contractors, M&E contractors & sub-contractors Managing all aspects of the branch including distribution, customer service, HR, administration, sales and health & safety Manage stock levels, set and work towards budget expectations for each year Maintain existing base and … cultivate new customer relationships to increase sales Liaise internally with credit control team to manage customer accounts & payments Ensuring excellent customer service is provided Providing training, development and motivation to all depot personnel, managing a team of 8 Drivers, Warehousing & Internal Sales Staff The ideal applicant more »

client, a global super brand has an exciting opportunity for a Logistics specialist on a 12 month fixed term contract to manage the international customer order process from the start to successful delivery. To manage all internal department stakeholder relationships, supply chain relationships, reporting to management relevant & accurate data. … Achieving and exceeding customer expectations whilst always striving to improve company performance and streamline processes where possible whilst always ensuring KPI's are met. Duties may include ( but not limited to ) : Being the main point of contact for all internal departments, including Purchasing, logistics imports, finance and operations teams. … Monitor, leverage & improve performance KPI's Maximise service levels & drive business decisions Providing updates and Realtime information updates where needed Successful KPI management, improve performance & drive business decisions Weekly calls with freight forwarders, shipment updates and customs clearance status Providing exceptional customer service at all times Deliver more »

will be responsible for the day-to-day co-ordination and processing of contracts from the field sales team whilst ensuring excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the … Contracts Administration background looking for a new challenge with a company who will invest in your training, development & long term progression. THE ROLE: Entering customer details into CRM Assisting Sales team when quoting for work To assist in completing all sales related documentation by liaising with the sales reps … THE PERSON: Highly organised and self-motivated & Passionate about providing the best possible service to a valued customer base Experience within a similar role as a contracts administrator & used to managing multiple projects/accounts at any one time Good communication skills & a positive, proactive, problem solver with more »

Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE * Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that … system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising … with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level … agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company more »

days based in our Oldham office and the remaining 3 days working remotely. This Applications Support Analysts is a key position within our IT service and will support by overseeing the installing, configuration, and implementation of computer applications, identify areas for potential improvement and make recommendations as to the …/2nd line application support maintaining enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies. We're a customer-focussed organisation so we know that how we do things is just as important as what we do. In addition to being an established … application support analyst, you'll also have great customer service skills and be able to demonstrate the below essential experience: Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Up-to-date knowledge of scripting, coding, and application software Proven experience of more »

Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: £23,000 - £26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick … start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems … run smoothly and efficiently. Key Responsibilities: * Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. * Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. * Diagnose and troubleshoot technical problems, escalating more complex issues to the more »

Job Title - Technical Support Adviser 1st Line IT Reports to - Service Desk Team Leader Salary - Starting from £24,000+ DOE Location - This position can be based from any Focus Group office across the UK: Shoreham/Exeter/Manchester/Derby/Glasgow/Melrose/Inverness Established in … are now recruiting for a Technical Support Adviser 1st Line IT. As part of this team, you will provide 1st line support and excellent customer service in the areas of; IT, including Office 365, Windows Server, Desktop Support, Networking, and Wireless Systems. Principal Responsibilities/Duties • Manage tickets … meet any agreed personal call targets. • To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am-7:00pm Monday … To provide a single point of contact for Ricoh’s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests that … enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a more »

tech such as EV charge points, air source heat pumps and solar panels. We pride ourselves on delivering on the doorstep, the same outrageous customer service that has seen Octopus Energy achieve 5-star Trust Pilot ratings (with over 25,000 reviews) and the only energy company to … be recommended by Which? six years in a row. We're looking for Customer Support Specialists - this is a broad role, involving a spectrum of responsibilities. Your role will focus on ensuring we deliver exceptional service to both our customers and field team. The Role This is a … can adapt and overcome all that comes their way. We have many different teams who carry out a variety of functions, from delivering outstanding customer service to accurately scheduling appointments and supporting our engineers on site. We’re looking for team players who are up for a challenge more »

client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be anIT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client … systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required Skills & Experience: Basic OS knowledge (Windows/Mac), networking, TCP/IP protocols. Minimum more »

The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience at every point of contact. Listenining to … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership inclduing EV Grants. Recognising and Dealing with any customer queries or issues that may arise. Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way. Training … Customer Service Specialist Level 3. Blended on/off the job training and location to be confirmed. Emergency first aid at work. Understanding electric vehicles. Advanced electrification. Kia Product Knowledge. A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The more »

of reservations through to changes, reissues and with excellent fares knowledge Business Travel Team Leader/Supervisor role and responsibilities include: To deliver exceptional customer service at all times regularly monitoring and reviewing the teams service delivery. Manage your own clients in addition to providing support to … which will include advice on more complex itineraries Support and work alongside the Team Manager to develop and build strong client relationships Demonstrate extraordinary customer service to your team Business Travel Team Leader/Supervisor other info: This is an excellent opportunity to work for a growing Travel more »

Qualifications Essential 5 G.C.S.E.s grade A-C, or equivalent, including English and Mathematics or equivalent experience E.C.D.L or equivalent IT Skills Desirable Institute of Customer Service Award AAT Intermediate, part qualified or NVQ 3 qualified, or equivalent Experience Essential Customer Service Orientated Desirable Experience of working more »

opportunity has arisen for Band 5 Employment Specialists for the Individual Placement and Support (IPS) Services in Liverpool, Wirral, and and Halton. The IPS service supports Mersey Care service users with severe and enduring mental health conditions who are under Community Mental Health and/or Early Intervention … IPS) working under the direction of the IPS Employment Services Manager to deliver IPS as part of the holistic recovery plan for mental health service users. The post holder will work directly with employers to secure employment opportunities for people who have experienced mental health problems, and subsequently provide … who have experienced mental health problems to gain and retain paid employment. Additionally, the post holder will work directly with all relevant stakeholders: the service user, Employment Specialist colleagues, community staff, Consultant Psychiatrists and employers - the aim is to enable the majority of the service users on the more »

team specialising in Apple-centric technical solutions for HE (Higher Education) customers across the UK. Handling and qualifying inbound calls and queries, with excellent customer service levels. Helping customers speak to the right department and people within the business. Delivery excellent customer service in a friendly … ETA, order tracking, warranty returns etc. Proactively working with data from our internal systems and partner portals to help deliver a high level of customer satisfaction, for example producing reports and liaising with our distributors to expedite outstanding orders etc. Benefits Access to internal and inter-agency training programmes more »

an open, collaborative and respectful environment. How will you CONTRIBUTE and GROW? Are you solution oriented with a passion for IT and delivering exceptional customer service? Do you want to be a part of a small business technology team in a multinational company? The Primary Applications Business Partner … MATCH? Ability to explain complex ideas to those with limited IT and systems knowledge Verbal and written communication skills Listening ability and patience Extraordinary customer service and relationship management experience Troubleshooting, analysing and solving problems Demonstrates responsibility and accountability to achieve objectives Shares information readily with colleagues and more »

universities, and the ability to build a strong community presence. This role requires staying updated on industry trends, effective marketing, lead generation, and exceptional customer service to ensure successful student conversions. Stay updated on UK university programs, entry criteria, and industry trends to offer accurate advice. Develop and … enhance brand visibility and attract potential students. Provide personalized guidance to students on university options, courses, and admission requirements. Provide a high level of customer service to prospective and current students, establishing strong relationships. Guide students through the entire admissions process, from application submission to enrolment. Implement strategies … the UK universities, courses and admission criteria Excellent communication and interpersonal skills Proven ability to generate leads independently and to execute effective marketing strategies Customer-focused mindset with the ability to build strong relationships BENEFITS Apart from competitive pay and growth opportunity, UAPP provides the following benefits to its more »

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

Escalating complex issues to the appropriate team members when necessary. Documenting all interactions and solutions in our ticketing system for future reference. Providing excellent customer service and ensuring client satisfaction with every interaction. Requirements: Passion for technology and a desire to learn and grow in the tech industry. … abilities and a knack for troubleshooting technical issues. Ability to work efficiently both independently and as part of a team. Previous experience in a customer service or technical support role is a plus but not required. If you're ready to jumpstart your career in the tech industry more »

Controller Commutable from Durham, Sunderland, Newcastle upon Tyne, Consett £25,000 per annum + Excellent Training + Progression + Benefits Do you have strong customer service skills? Are you looking for a new role where you will get dedicated training and development within a leading UK company? On … be given all the training and support to develop in to a career in the hire industry. This role would suit an individual with customer service experience, who has the aptitude to learn and develop. Previous experience working within a similar industry such as plant, tool and machinery … hire would be beneficial but not essential. The Role: Dealing with customer enquiries via phone and email, working closely with the depot team to ensure the hire process from start to finish is smooth and efficient as possible Full training and development given Office based role, 8am to more »

International Field Service Engineer, X-ray Imaging Systems ***Excellent opportunities for experienced service engineers (including ex-forces) from a range of electronics and electro-mechanical systems backgrounds to join a market leading supplier of x-ray imaging systems *** On Target Earnings of £58,000 to £62,000 Basic … Plus Bank Holidays Plus Birthday Plus Two Days Per Year For Charity Work ** This role will involve 70% international travel ** The Role - International Field Service Engineer, X-ray Imaging Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for … the service and breakdown repair of a wide range of sophisticated x-ray imaging systems. Your Background - International Field Service Engineer, X-ray Imaging Systems To succeed in this exciting role you must be able to demonstrate: A competent background in a service engineering capacity gained within more »

the existing team of Engineers and will provide support to users of the company's software applications. This role requires strong technical skills, excellent customer service skills and a comprehensive understanding of the company's software products. The successful candidate will be responsible for providing advice and assistance … hardware, such as laptops, desktop, PCs and printers In-depth knowledge of software applications and IT systems Experience of using remotely control tools Excellent customer service and communication skills Ability to troubleshoot and problem solve Willing to learn, self-motivated, highly organised Desirable Technologies (Not essential): SQL and more »

an open, collaborative and respectful environment. How will you CONTRIBUTE and GROW? Are you solution oriented with a passion for IT and delivering exceptional customer service? Do you want to be a part of a small business technology team in a multinational company? The Primary Applications Business Partner … MATCH? Ability to explain complex ideas to those with limited IT and systems knowledge Verbal and written communication skills Listening ability and patience Extraordinary customer service and relationship management experience Troubleshooting, analysing and solving problems Demonstrates responsibility and accountability to achieve objectives Shares information readily with colleagues and more »

8am to 5.30pm). Every 2nd Friday off in addition to 19 days holiday + bank holidays rising every year after two years of service, and your birthday off on us! Bespoke training courses and personal development through our in-house training team. Not to mention….. healthcare & employee … a fast-paced, target-driven environment. What we are loo king for in a Recruitment Resourcer: A highly motivated individual with proven recruitment or customer service experience experience - ESSENTIAL. Valid driving license. Ability to multitask and problem-solve. An excellent communicator, both written and verbal. Strong PC skills … and the ability to record accurate data. Key skills or similar Job titles: Recruitment, Recruitment Consultant, Recruitment Assistant, Recruitment Administrator, Call Centre Operator, Customer Service Executive Commutable From: Chester, Deeside, Wirral, Wrexham, Rhyl, Flint, Crewe, Nantwich For further information about this and other positions, please apply now. This more »