1 to 25 of 34 Customer Service Jobs in Merseyside

of this role is to manage the delivery of Employment Services to our clients by ensuring the delivery of a professional, efficient and accurate service, as well as to support the department. Accountable to the Head of Service Delivery, you will be assigned a portfolio of clients who … competency and suitability. Main duties of the job The Operations Manager will work with the Assistant Director of Employment Services and the Head of Service Delivery to manage the relationship of Employment Services with its current and potential clients. You will be able to identify needs and requirements to … promote service solutions and achieve mutual satisfaction in relation to any issues. The post will oversee operations for all clients, ensuring each stage of the process is properly actioned, that staff are paid correctly, correct payments are made and appropriate information is communicated to pension providers, HMRC and other more »

Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an … impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you … will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management more »

to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working … on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite more »

Medical Field Service Engineer (Pathology Laboratory Diagnostics) Basic Salary £45,000 to £50,000 (with the opportunity to progress into a senior field service role paying £56K) Bonus Car Allowance Excellent Benefits Package ** An excellent opportunity for experienced Service Engineers from a range of electronics systems backgrounds … to join a market leading supplier of Autoimmune Diagnostics, Immunology, Biochemistry, Haematology, Histology, Microbiology, Immunodiagnostics Systems and Reagents ** The Role – Medical Field Service Engineer (Pathology Laboratory Diagnostics) This market leader seeks to recruit a technically motivated and customer focused Medical Field Service Engineer, responsible for: The service … systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites Your Background – Medical Field Service Engineer (Pathology Laboratory Diagnostics) To succeed in this exciting role, you must be able to demonstrate: A more »

will be responsible for the day-to-day co-ordination and processing of contracts from the field sales team whilst ensuring excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the … Contracts Administration background looking for a new challenge with a company who will invest in your training, development & long term progression. THE ROLE: Entering customer details into CRM Assisting Sales team when quoting for work To assist in completing all sales related documentation by liaising with the sales reps … THE PERSON: Highly organised and self-motivated & Passionate about providing the best possible service to a valued customer base Experience within a similar role as a contracts administrator & used to managing multiple projects/accounts at any one time Good communication skills & a positive, proactive, problem solver with more »

opportunity has arisen for Band 5 Employment Specialists for the Individual Placement and Support (IPS) Services in Liverpool, Wirral, and and Halton. The IPS service supports Mersey Care service users with severe and enduring mental health conditions who are under Community Mental Health and/or Early Intervention … IPS) working under the direction of the IPS Employment Services Manager to deliver IPS as part of the holistic recovery plan for mental health service users. The post holder will work directly with employers to secure employment opportunities for people who have experienced mental health problems, and subsequently provide … who have experienced mental health problems to gain and retain paid employment. Additionally, the post holder will work directly with all relevant stakeholders: the service user, Employment Specialist colleagues, community staff, Consultant Psychiatrists and employers - the aim is to enable the majority of the service users on the more »

We are currently hiring for a Customer Operation Specialist - Supply Chain . This role focuses on delivering top-tier customer service to the UK market, managing inbound and outbound communications, and overseeing order receipt processes. Collaborating closely with various departments, the aim is to meet customer … deliveries to retailers. This requires keen attention to detail and a proactive approach to optimizing operational efficiency. Overall, the role is instrumental in boosting customer satisfaction and driving success in the UK market. Your Responsibilities Overseeing and nurturing relationships with retailer supply chain teams through leading regular review meetings … aiding in order processing from inception to delivery and invoicing. Ensuring a service level of 98.5% by effectively communicating potential future out-of-stocks to customers and proposing mitigation options. Monitoring and evaluating customer order adjustments. Collaborating with commercial teams to develop joint forecasts incorporating supply chain insights more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »

a highly motivated and pro-active Administrator to provide administrative support. Main duties of the job To provide comprehensive, efficient and effective administrative secretarial service to the multi-disciplinary team. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the … that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation … the services we provide and safely reduce cost as we do so. Job description Job responsibilities 1. GENERAL1.1 Provide an administrative, secretarial and clerical service to support the Team members,ensuring that letters, memos, reports are accurately produced within agreed timescales,data is input to required standards, and an more »

for the Recruitment and Employment Services Team. Responsibilities of the post holder will include: Development and delivery of a high quality and efficient recruitment service to the Trust. Line management of the HR Recruitment and Employment Service team Developing and maintaining recruitment and employment services information systems Providing … communities. All appointments will be made on merit. Job description Job responsibilities Recruitment Ensure the provision of a comprehensive and professional recruitment and selection service to the Trust Develop recruitment policies and practices reflecting changes in legislation Maintain high recruitment standards that are in line with best practice Respond … to national recruitment initiatives and ensure they are implemented within the Trust (such as Values based Recruitment) Liaise with service users to ensure that the recruitment service meets the Trust's needs, responding to internal and external complaints or concerns Design and action appropriate recruitment/selection events more »

stage of its development. At MSite, you can expect more. About the role: As a Sales Administrator it is your responsibility to support the customer journey, actively supporting Account Managers by reducing their administration overhead. You must ensure clear communication between key external and internal contacts. The role requires … new customer qualification, ensuring key information is captured, that any follow-up information sourced, with the correct processing undertaken – either passing the opportunity to Sales or providing direct quotations. Key responsibilities also extend to supporting the Account Managers with Pipeline Management, Forecasting, quotations, processing purchase orders, project handovers and … general customer management ensuring that responses are provided in a timely manner. The Sales Administrator should seek to proactively manage processes ensuring that best practices are followed and strive to provide customer excellence at all times and at every touch point. Key responsibilities as our Sales Administrator: Providing more »

including pharmacy procurement, digital, clinical and quality teams. To deal with professional queries within the dispensary and provide advice to healthcare professionals, carers and service users. Our dispensary-focussed clinical pharmacist roles provide a great stepping stone for experienced community pharmacy dispensary-based Pharmacists considering transitioning into a hospital … that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation … include Medicines Information and providing professional and legal supervision to the dispensary services.4. To participate in the Trust-wide Out of Hours Medicines Advice Service and 7 day supply service.5. Completing with the support of technicians the process of medicines reconciliation following admission or transfer of service users more »

in enhancing the support team's technical knowledge, communicating effectively with both customers and account managers, and demonstrating a passion for IT and exceptional customer service. This role entails providing senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and … networking infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security. Taking ownership of assigned incidents and managing them to resolution. Delivering exceptional customer service and demonstrating a willingness to exceed customer expectations. Utilizing a 'hands-on' problem-solving approach and effectively managing workloads. Required Skills more »

of skills (including certification) and progression to employment, training and education Establish and deliver both one to one and group activities as part of customer interventions including initial assessments, inductions, job search sessions, failed to attend sessions with customers Deliver one to one interventions at induction and assessment and … by one to one or group sessions ensuring at all times identify individual learning needs Refer to internal and external agencies to progress the customer Plan training and other interventions for each customer Deliver further interventions with customer as required, assisting customers to decide on options for … advisers and managers Local Authorities particularly SRB Partnerships, Employers About You Ideally working in training, guidance, advice & counselling environments Previous experience working with vulnerable customer groups Working to targets with excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries Good knowledge of welfare more »

play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function. The principal objectives of the role are: Support the Application and Integration Manager To act as the internal technical expert for the … requests in line with associated documented processes Design and document and/or re-design and manage the implementation of process controls Implementation of service enhancements Generation and delivery of both regular and ad-hoc IT related reporting and MI Timely escalation of issues to your line manager Effective … communication to IT teams, 3rd party IT vendors and Speedy Business units Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed Provide support to Business Strategic projects as required Conduct additional ad hoc duties as required Promote participation in more »

Field Service Engineer Merseyside £40,000 - £50,000 + Training + Van + Overtime + Bonus + Progression Are you looking for an electrical engineering field-based role covering the UK and Internationally for a switchgear specialist? This a great opportunity for an electrical engineer seeking day to day … service. The role involves supporting clients with technical support, project-related risk assessments, method statements and commissioning of switchgear. You will be involved with service, maintenance, protection testing, upgrades and breakdown investigations. The role requires visits across UK sites as well as international travel overseas, offshore and marine based. … The candidate will have the following attributes- Strong initiative and competence Excellent customer service Effective Communication Skills Ability to work under pressure Written Communication Problem Solving Skills Knowledge of Switchgear Education- Time Served Electrical engineering apprenticeship. Minimum ONC level in electrical engineering Familiarity producing technical reports Experience working more »

bring smoother connection, telephony, and desk top support forward! They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As … and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a … whilst our client is happy for you to pick your working hours between Monday Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure more »

Manager Mersey side/Runcorn £30,000 Plus OTE uncapped commission based on sales made. Plus company car allowance £500 per month. Office and Customer/field based role. Everpool Recruitment are pleased to be supporting an established client, who are specialist in providing Telecoms and connectivity services, across … expanding team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

bring smoother connection, telephony, and desk top support forward! They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As … and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a … whilst our client is happy for you to pick your working hours between Monday Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure more »

Managed Services Provider and Consultancy. You'll serve as the final escalation point for IT issues, leveraging your exceptional technical prowess. The position involves Service Desk support for escalated issues across all levels, occasional after-hours work, on-call support, and site visits. Strong communication skills are essential, as … infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security. Take ownership of assigned incidents and oversee them through to resolution. Deliver exceptional customer service, going above and beyond for our clients. Employ a hands-on problem-solving approach and excel in multitasking and workload prioritization. Requirements more »

customers the freedom and assurance they need, we've made sure growth is a given - professionally and personally - so our colleagues can thrive. The Service Now Systems Specialist ensures the proper functioning of applications - especially ServiceNow ITSM - used by Charterhouse. You will need to co-ordinate with business analysts … in London or Liverpool and at home. Requirements Perform regular reviews of data held in applications to identify inconsistencies, duplicates or quality issues within Service Now and CRM. Perform application health checks, raising concerns to IT support as appropriate Ensure systems configurations within Service Now are fulfilled and … changes (e.g. starters, leavers) are catered for on the system and licence allocations updated accordingly Ensure users are trained appropriately in using CRM and Service Now applications, including creating/maintaining training materials Work remotely (on a hybrid basis) and support remote users where applicable Create and modify reports more »

will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services … all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing … training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web more »

installations, backed up with reliable, accountable aftersales support. With a culture of integrity and high ethical standards we are the largest authorised distributor and service provider for INNIO’s reciprocating engine business. About the role: Working with the IT Helpdesk team you will be first on hand to provide … 1st and 2nd line support to users within the Clarke Energy Group. You will be providing an efficient and reliable service, resolving issues in a timely manner and keeping users informed. Supporting other team members, you will be happy to get involved in a range of projects and working … to get the job done. The Benefits: - Competitive salary - 25 days holidays - Enhanced holiday entitlement based on length of service - Holiday buy and sell scheme - Company pension scheme - Health care cash plan - Life Assurance - Employee Assistance programme - Hybrid working - Reward and Recognition - Development and investment in our employees About more »

The company & your role This is a hugely successful business who pride themselves on their reputation in their industry, building the business on excellent customer service. They require a highly motivated Software Developer to join their dynamic team where you will play a crucial role in leading and mentoring more »

At SIM Switchgear, we’re a team of specialists, electrical and mechanical engineers and consultants. As a Field Service Engineer of SIM Switchgear, your primary role will be to ensure the safe execution of all Service related Projects. Your tasks will be predominately related to Servicing, Upgrades and … Products and Services. You will be responsible for, but not limited to: Fielding enquires from existing customers relating to technical support, advice, and future service offerings. Generating quotations for Service related work. Undertaking pre-mobilisation duties, including but not limited to, Project Specific Risk Assessments, Method Statements, etc. … Participating and promoting a proactive and collaborative approach to Health & Safety at SIM & Customer premises. Safely performing all necessary Service related tasks at SIM & Customer premises, including but not limited to, switchgear service & maintenance, switchgear upgrades & life extension projects, protection relay testing & upgrades, switchgear breakdown investigation more »