26 to 50 of 98 SLA Jobs in London

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

is further down the road.Examples of activities you could be responsible for;Kubernetes & troubleshooting, manged services like AKSUsing your SRE Attitude (understanding SLI, SLO & SLA)Container Image Management & Security like AquasecCode Quality & repository Management like SonarQube & NexusQService Mesh (Istio) traffic shaping, canary, blue/green &usage of envoy filterMicro Services more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience more »

point of contact for the internal technical escalation process. Covering aspects of network support whilst providing guidance to junior members of the team. Ensure SLA records are logged correctly and maintained. Attend internal and hosted Microsoft training to gain additional accreditations to enhance customer support and experiences. The Technical Support more »

internal customers of Vantage. The role requires delivery of solutions to hardware and software problems, whilst working in accordance with company policy and predefined SLA’s. Essential Job Functions Subject Matter Expert representing the IT department for all construction projects. Strong background designing and implementing fault-tolerant IT networks. Strong more »

proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements Setup required Governance to ensure process & operations performance is reviewed at various levels e.g. Operations resources, Process more »

First Point of Contact Service services by; ensuring that processes are designed around the customer ensuring expectations are met through resolution of queries within SLA delivering a service which provides excellent and timely communication with the customer throughout 2. Responsible for ensuring the full range of line management duties for more »

to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role more »

support (second line support) for the installation and maintenance of system software, including operating systems and office automation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions. Deliver technical services remotely or on more »

/Able to think outside the boxAffinity for working with complex software productsAbility to prioritise and resolve issues to high standards and within Service Level Agreement timelinesAbility to motivate and listen to team membersExperience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC more »

tracking and resolution of issues by 3rd line support (internal and 3rd parties) Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan. Develop production more »

external key stakeholders.Plan, coordinate and executed office maintenance activities with both Property Management & external vendors.Ensure timely response & resolving workplace tickets (in line with our SLA), monitor and operate facilities processes & systems, such as; Physical Security, HVAC, and other M&E while providing a timely response to any office emergency situations more »

provide professional development opportunities for IT staff to enhance their skills and knowledge. Collaborate with external vendors and manage outsourced IT support services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the more »

and minutes if required. Notify the client of any high risk/P1 issues arising in accordance with the client protocol. QA reports within SLA and upload to the Meridian data management system. Ensure that reports comply with client protocols, WMC standards, as well as legislative requirements and industry standards. more »

with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »

to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement more »

associated governance.Provide 3rd line support via Service Now, making sure tickets are dealt with in a timely manner and in line with any agreed SLA’s, escalating where appropriate.Provide Workday functional guidance and support to the People Technology team.Manage relationship with AMS provider and raise cases with them as appropriate.Lead more »

reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the following Flexible working either hybrid or remote depending to more »

other ad hoc requests. • Process assigned Workday tasks • Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: • Excellent English written and verbal communication skills • Excellent presentation & PowerPoint skills • Excellent Excel skills • Meticulous more »

What you'll be doing: Overseeing the collation and the timely delivery of data to clients and consultants, ensuring services are delivered within agreed SLA guidelines, and in compliance with relevant regulatory guidelines and industry standards Developing a good standard of Investment Management technical knowledge and an understanding of LGIM more »

security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause more »

tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis: Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »

tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »

Participate in client briefings to establish requirement, provide cost estimates and recommend technical solutions to achieve requirements • Liaise with specialist external suppliers to meet SLA requirements, ensuring focus on accountability and customer service • Document full technical direction, pro-forma and run to show for events managed • The Technical Event Producer more »