queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »
North West London, London, United Kingdom Hybrid / WFH Options
Job Heron
and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within servicelevelagreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each … solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk more »
ownership for all incidents and requests Be pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting … ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer service, are pro-active and enjoy more »
