IT Support Technician Jobs with Work from Home Options

IT Support Technician
UK > Work from Home

The median IT Support Technician salary for remote or hybrid work is £27,000 per year, according to job vacancies posted during the 6 months leading to 13 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 466 595 842
Rank change year-on-year +129 +247 -266
Permanent jobs requiring an IT Support Technician 137 38 59
As % of all permanent jobs with a WFH option 0.39% 0.10% 0.078%
As % of the Job Titles category 0.40% 0.11% 0.080%
Number of salaries quoted 127 27 51
10th Percentile £24,000 £22,750 £20,750
25th Percentile £25,500 £24,500 £22,500
Median annual salary (50th Percentile) £27,000 £30,000 £24,500
Median % change year-on-year -10.00% +22.45% -7.55%
75th Percentile £30,375 £36,000 £29,375
90th Percentile £32,700 - £33,250
UK median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support Technician
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support Technician in the job title as a proportion of all IT jobs advertised.

IT Support Technician trend for jobs with a WFH option

IT Support Technician
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support Technician.

IT Support Technician salary trend for jobs with a WFH option

IT Support Technician
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support Technician over the 6 months to 13 June 2024.

IT Support Technician salary histogram for jobs with a WFH option

IT Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 13 June 2024, IT Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support Technician in the job title.

1 106 (77.37%) Microsoft 365
2 97 (70.80%) Customer Service
3 28 (20.44%) Windows
4 17 (12.41%) Microsoft
5 16 (11.68%) Active Directory
5 16 (11.68%) Social Skills
5 16 (11.68%) Windows Server
6 15 (10.95%) Problem-Solving
7 14 (10.22%) Inclusion and Diversity
7 14 (10.22%) ITIL
8 13 (9.49%) Degree
9 12 (8.76%) Service Delivery
10 11 (8.03%) TCP/IP
11 10 (7.30%) DNS
11 10 (7.30%) Windows 10
12 8 (5.84%) Hyper-V
12 8 (5.84%) Finance
13 7 (5.11%) VMware
13 7 (5.11%) ITIL Foundation Certificate
14 6 (4.38%) Meraki
14 6 (4.38%) Driving Licence
14 6 (4.38%) ITSM
14 6 (4.38%) VMware Infrastructure
14 6 (4.38%) VoIP
14 6 (4.38%) DHCP
15 5 (3.65%) SCCM
15 5 (3.65%) Wi-Fi
15 5 (3.65%) Analytical Skills
15 5 (3.65%) WhatsApp
16 4 (2.92%) Collaborative Working

IT Support Technician Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.73%) Microsoft Exchange
1 1 (0.73%) SharePoint
Applications
1 3 (2.19%) Microsoft Excel
1 3 (2.19%) Microsoft Office
2 1 (0.73%) Microsoft PowerPoint
Cloud Services
1 106 (77.37%) Microsoft 365
2 5 (3.65%) WhatsApp
3 4 (2.92%) Azure
4 2 (1.46%) AWS
4 2 (1.46%) SaaS
5 1 (0.73%) Entra ID
5 1 (0.73%) IaaS
5 1 (0.73%) OneDrive
Communications & Networking
1 11 (8.03%) TCP/IP
2 10 (7.30%) DNS
3 6 (4.38%) DHCP
3 6 (4.38%) VoIP
4 5 (3.65%) Wi-Fi
5 3 (2.19%) Firewall
5 3 (2.19%) Network Security
6 2 (1.46%) Internet
7 1 (0.73%) ADSL
7 1 (0.73%) LAN
7 1 (0.73%) WAN
7 1 (0.73%) Wireless
General
1 16 (11.68%) Social Skills
2 14 (10.22%) Inclusion and Diversity
3 8 (5.84%) Finance
4 5 (3.65%) Analytical Skills
5 4 (2.92%) Manufacturing
6 3 (2.19%) Public Sector
7 2 (1.46%) Banking
7 2 (1.46%) Marketing
8 1 (0.73%) Back Office
8 1 (0.73%) Games
8 1 (0.73%) Legal
8 1 (0.73%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.46%) EDI
2 1 (0.73%) .NET
Miscellaneous
1 6 (4.38%) Driving Licence
2 2 (1.46%) Grid Computing
2 2 (1.46%) SCADA
2 2 (1.46%) Virtual Team
3 1 (0.73%) Self-Motivation
Operating Systems
1 28 (20.44%) Windows
2 16 (11.68%) Windows Server
3 10 (7.30%) Windows 10
4 4 (2.92%) Mac OS
5 3 (2.19%) Android
5 3 (2.19%) Linux
6 2 (1.46%) Apple iOS
6 2 (1.46%) Unix
6 2 (1.46%) Windows Server 2016
6 2 (1.46%) Windows Server 2019
7 1 (0.73%) Windows 7
Processes & Methodologies
1 97 (70.80%) Customer Service
2 15 (10.95%) Problem-Solving
3 14 (10.22%) ITIL
4 12 (8.76%) Service Delivery
5 6 (4.38%) ITSM
6 4 (2.92%) Application Virtualisation
6 4 (2.92%) Collaborative Working
7 3 (2.19%) Service Management
8 2 (1.46%) Computer Science
8 2 (1.46%) Customer Experience
8 2 (1.46%) Cybersecurity
8 2 (1.46%) Data Acquisition
8 2 (1.46%) Data Analysis
8 2 (1.46%) Data Privacy
8 2 (1.46%) Information Governance
8 2 (1.46%) Malware Detection/Protection
8 2 (1.46%) Mathematics
8 2 (1.46%) Software Deployment
9 1 (0.73%) Mentoring
9 1 (0.73%) Software Licensing
Programming Languages
1 1 (0.73%) C#
1 1 (0.73%) SQL
Qualifications
1 13 (9.49%) Degree
2 7 (5.11%) ITIL Foundation Certificate
3 4 (2.92%) DBS Check
4 3 (2.19%) A+ Certification
5 2 (1.46%) BPSS Clearance
5 2 (1.46%) HNC
5 2 (1.46%) MCITP
5 2 (1.46%) Microsoft Certification
5 2 (1.46%) Security Cleared
6 1 (0.73%) CCNA
6 1 (0.73%) Cisco Certification
6 1 (0.73%) SC Cleared
Quality Assurance & Compliance
1 2 (1.46%) SLA
System Software
1 16 (11.68%) Active Directory
2 8 (5.84%) Hyper-V
3 6 (4.38%) VMware Infrastructure
4 2 (1.46%) Virtual Machines
5 1 (0.73%) VMware ESXi
Systems Management
1 5 (3.65%) SCCM
2 1 (0.73%) Microsoft Data Protection Manager
2 1 (0.73%) Microsoft Intune
2 1 (0.73%) SCDPM
Vendors
1 17 (12.41%) Microsoft
2 7 (5.11%) VMware
3 6 (4.38%) Meraki
4 2 (1.46%) Apple
4 2 (1.46%) Cisco
4 2 (1.46%) Dell
4 2 (1.46%) Sun
5 1 (0.73%) Citrix
5 1 (0.73%) Veeam