Customer Service Jobs in Wiltshire

Customer Service
South West > Wiltshire

The following table provides summary statistics for permanent job vacancies advertised in Wiltshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 22 25 74
Rank change year-on-year +3 +49 -22
Permanent jobs citing Customer Service 89 71 47
As % of all permanent jobs advertised in Wiltshire 6.84% 7.71% 4.21%
As % of the Processes & Methodologies category 8.51% 8.45% 4.40%
Number of salaries quoted 78 59 17
10th Percentile £22,000 £27,500 £22,850
25th Percentile £25,000 £28,625 £26,750
Median annual salary (50th Percentile) £30,000 £35,000 £30,000
Median % change year-on-year -14.29% +16.67% +7.14%
75th Percentile £47,500 £47,150 £33,250
90th Percentile £62,200 £52,500 £38,750
South West median annual salary £30,000 £32,500 £31,000
% change year-on-year -7.69% +4.84% +12.73%

All Process and Methodology Skills
Wiltshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wiltshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,046 840 1,069
As % of all permanent jobs advertised in Wiltshire 80.34% 91.21% 95.79%
Number of salaries quoted 746 463 642
10th Percentile £27,500 £31,250 £31,250
25th Percentile £35,000 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -5.00%
75th Percentile £61,963 £65,000 £63,750
90th Percentile £71,250 £75,000 £75,000
South West median annual salary £51,000 £53,000 £50,000
% change year-on-year -3.77% +6.00% +8.70%

Customer Service
Job Vacancy Trend in Wiltshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Wiltshire.

Job vacancy trend for Customer Service in Wiltshire

Customer Service
Salary Trend in Wiltshire

3-month moving average salary quoted in jobs citing Customer Service in Wiltshire.

Salary trend for Customer Service in Wiltshire

Customer Service
Salary Histogram in Wiltshire

Salary distribution for jobs citing Customer Service in Wiltshire over the 6 months to 20 May 2024.

Salary histogram for Customer Service in Wiltshire

Customer Service
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Wiltshire region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Swindon +4 32 £27,500 -44.44% 29
Salisbury -9 17 £26,500 -18.46% 4
Corsham +11 11 £47,500 +45.26% 5
Tidworth - 8 £22,800 - 5
Chippenham -2 7 £26,750 +3.88% 5
Trowbridge -6 4 £51,138 -1.18% 2
Devizes -1 2 £24,500 -15.52% 2
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.37%) Confluence
2 2 (2.25%) CMS
3 1 (1.12%) OpenEdge
Applications
1 10 (11.24%) Microsoft Office
2 2 (2.25%) Microsoft Excel
2 2 (2.25%) Microsoft PowerPoint
Business Applications
1 1 (1.12%) SAP R/3
Cloud Services
1 11 (12.36%) Microsoft 365
2 5 (5.62%) AWS
2 5 (5.62%) Dynamics 365
3 3 (3.37%) Cloud Computing
4 2 (2.25%) AWS Lambda
4 2 (2.25%) Entra ID
4 2 (2.25%) Power Platform
4 2 (2.25%) Serverless
5 1 (1.12%) Azure
5 1 (1.12%) OneDrive
5 1 (1.12%) WhatsApp
Communications & Networking
1 12 (13.48%) TCP/IP
2 6 (6.74%) Firewall
3 5 (5.62%) Ethernet VPN
3 5 (5.62%) VXLAN
4 2 (2.25%) ADSL
4 2 (2.25%) Unified Communications
4 2 (2.25%) VoIP
5 1 (1.12%) DHCP
5 1 (1.12%) DNS
5 1 (1.12%) HTTP
5 1 (1.12%) HTTPS
5 1 (1.12%) VPN
5 1 (1.12%) Wi-Fi
Database & Business Intelligence
1 2 (2.25%) DynamoDB
1 2 (2.25%) MongoDB
1 2 (2.25%) NoSQL
2 1 (1.12%) BusinessObjects
2 1 (1.12%) SAP BW
2 1 (1.12%) SQL Server
Development Applications
1 5 (5.62%) JIRA
2 3 (3.37%) Git
General
1 29 (32.58%) Social Skills
2 14 (15.73%) Retail
3 6 (6.74%) Inclusion and Diversity
4 5 (5.62%) Manufacturing
4 5 (5.62%) Military
5 4 (4.49%) Electronics
5 4 (4.49%) Finance
6 3 (3.37%) Aerospace
6 3 (3.37%) Analytical Skills
7 2 (2.25%) Marketing
7 2 (2.25%) Presentation Skills
7 2 (2.25%) Tech for Good
8 1 (1.12%) Back Office
8 1 (1.12%) Legal
8 1 (1.12%) Public Sector
Job Titles
1 9 (10.11%) Coordinator
2 7 (7.87%) Administrator
2 7 (7.87%) Developer
2 7 (7.87%) IT Support
2 7 (7.87%) Lead
2 7 (7.87%) Senior
2 7 (7.87%) Support Assistant
2 7 (7.87%) Support Engineer
3 6 (6.74%) Service Desk Team Leader
3 6 (6.74%) Team Leader
4 5 (5.62%) Analyst
4 5 (5.62%) Help Desk Operator
4 5 (5.62%) Infrastructure Engineer
4 5 (5.62%) IT Engineer
4 5 (5.62%) IT Support Engineer
4 5 (5.62%) Linux Administrator
4 5 (5.62%) Linux Systems Administrator
4 5 (5.62%) Network Engineer
4 5 (5.62%) Network Infrastructure Engineer
4 5 (5.62%) Systems Administrator
Libraries, Frameworks & Software Standards
1 4 (4.49%) Node.js
2 2 (2.25%) GatsbyJS
2 2 (2.25%) React
2 2 (2.25%) Web Services
3 1 (1.12%) .NET
3 1 (1.12%) HTML
3 1 (1.12%) RESTful
Miscellaneous
1 5 (5.62%) Data Centre
2 3 (3.37%) Enterprise Storage
2 3 (3.37%) Product Ownership
3 2 (2.25%) Housing Association
3 2 (2.25%) Management Information System
3 2 (2.25%) Onboarding
3 2 (2.25%) Video Conferencing
4 1 (1.12%) Driving Licence
4 1 (1.12%) Replication
Operating Systems
1 23 (25.84%) Windows
2 20 (22.47%) Linux
3 12 (13.48%) Windows 10
4 10 (11.24%) Red Hat Enterprise Linux
5 8 (8.99%) Windows Server
6 5 (5.62%) CentOS
7 4 (4.49%) Mac OS
7 4 (4.49%) Windows Server 2016
7 4 (4.49%) Windows Server 2019
8 1 (1.12%) Unix
8 1 (1.12%) Windows 7
8 1 (1.12%) Windows Server 2012
Processes & Methodologies
1 34 (38.20%) Problem-Solving
2 10 (11.24%) Business Continuity
2 10 (11.24%) Load Balancing
3 9 (10.11%) ITIL
4 8 (8.99%) Service Management
5 7 (7.87%) Project Delivery
6 6 (6.74%) Network Design
6 6 (6.74%) Project Management
6 6 (6.74%) Roadmaps
6 6 (6.74%) User Experience
7 5 (5.62%) Continuous Improvement
7 5 (5.62%) High Availability
7 5 (5.62%) Infrastructure Engineering
7 5 (5.62%) Network Monitoring
7 5 (5.62%) Performance Monitoring
7 5 (5.62%) Time Management
7 5 (5.62%) Workflow
8 4 (4.49%) Decision-Making
8 4 (4.49%) Incident Management
8 4 (4.49%) Process Improvement
Programming Languages
1 4 (4.49%) TypeScript
2 3 (3.37%) Java
2 3 (3.37%) JavaScript
3 2 (2.25%) C#
3 2 (2.25%) PowerShell
3 2 (2.25%) Shell Script
3 2 (2.25%) SQL
4 1 (1.12%) PHP
4 1 (1.12%) Progress 4GL
4 1 (1.12%) Python
4 1 (1.12%) VB
Qualifications
1 23 (25.84%) Security Cleared
2 13 (14.61%) DV Cleared
3 8 (8.99%) SC Cleared
4 5 (5.62%) CCNA
4 5 (5.62%) CCNP
4 5 (5.62%) Cisco Certification
4 5 (5.62%) DBS Check
4 5 (5.62%) Degree
4 5 (5.62%) RHCE
4 5 (5.62%) RHCSA
5 3 (3.37%) CSPO
5 3 (3.37%) IIBA
6 2 (2.25%) HNC
7 1 (1.12%) BPSS Clearance
7 1 (1.12%) Microsoft Certification
Quality Assurance & Compliance
1 10 (11.24%) QA
2 8 (8.99%) SLA
3 6 (6.74%) GDPR
System Software
1 13 (14.61%) Active Directory
2 11 (12.36%) VMware ESXi
3 10 (11.24%) VMware Infrastructure
4 3 (3.37%) Firmware
Systems Management
1 6 (6.74%) Icinga
2 5 (5.62%) Ansible
2 5 (5.62%) Failover Clustering
2 5 (5.62%) Puppet
3 1 (1.12%) SCCM
Vendors
1 34 (38.20%) Microsoft
2 11 (12.36%) VMware
3 6 (6.74%) SolarWinds
4 5 (5.62%) Cisco
4 5 (5.62%) Red Hat
5 3 (3.37%) Salesforce
5 3 (3.37%) ServiceNow
6 1 (1.12%) Citrix
6 1 (1.12%) Draytek
6 1 (1.12%) Progress
6 1 (1.12%) SAP
6 1 (1.12%) Veeam