Customer Service Jobs in Swindon

Customer Service
Wiltshire > Swindon

The table below provides summary statistics for permanent job vacancies advertised in Swindon requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 26 25 58
Rank change year-on-year -1 +33 -34
Permanent jobs citing Customer Service 34 23 41
As % of all permanent jobs advertised in Swindon 6.61% 6.93% 6.20%
As % of the Processes & Methodologies category 8.61% 7.82% 6.54%
Number of salaries quoted 30 18 10
10th Percentile £21,750 £25,975 £26,575
25th Percentile £25,468 £31,250 £28,063
Median annual salary (50th Percentile) £27,500 £47,250 £30,000
Median % change year-on-year -41.80% +57.50% +17.65%
75th Percentile £33,750 £51,313 £37,375
90th Percentile £48,970 £52,500 £40,750
Wiltshire median annual salary £30,000 £35,000 £30,000
% change year-on-year -14.29% +16.67% +7.14%

All Process and Methodology Skills
Swindon

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Swindon.

Permanent vacancies with a requirement for process or methodology skills 395 294 627
As % of all permanent jobs advertised in Swindon 76.85% 88.55% 94.86%
Number of salaries quoted 328 194 308
10th Percentile £26,250 £32,500 £30,000
25th Percentile £32,250 £41,875 £37,308
Median annual salary (50th Percentile) £49,250 £50,000 £47,500
Median % change year-on-year -1.50% +5.26% -5.00%
75th Percentile £59,063 £65,000 £73,750
90th Percentile £70,000 £75,000 £90,000
Wiltshire median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -5.00%

Customer Service
Job Vacancy Trend in Swindon

Job postings citing Customer Service as a proportion of all IT jobs advertised in Swindon.

Job vacancy trend for Customer Service in Swindon

Customer Service
Salary Trend in Swindon

3-month moving average salary quoted in jobs citing Customer Service in Swindon.

Salary trend for Customer Service in Swindon

Customer Service
Salary Histogram in Swindon

Salary distribution for jobs citing Customer Service in Swindon over the 6 months to 12 June 2024.

Salary histogram for Customer Service in Swindon

Customer Service
Co-occurring Skills and Capabilities in Swindon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.82%) Confluence
2 2 (5.88%) CMS
Applications
1 9 (26.47%) Microsoft Office
2 2 (5.88%) Microsoft Excel
2 2 (5.88%) Microsoft PowerPoint
Business Applications
1 1 (2.94%) Remedy ITSM
Cloud Services
1 5 (14.71%) Microsoft 365
2 3 (8.82%) Cloud Computing
2 3 (8.82%) Dynamics 365
3 2 (5.88%) AWS
3 2 (5.88%) AWS Lambda
3 2 (5.88%) Serverless
4 1 (2.94%) Entra ID
4 1 (2.94%) OneDrive
4 1 (2.94%) WhatsApp
Communications & Networking
1 8 (23.53%) TCP/IP
2 2 (5.88%) Unified Communications
2 2 (5.88%) VoIP
3 1 (2.94%) HTTP
3 1 (2.94%) HTTPS
3 1 (2.94%) LAN
3 1 (2.94%) WAN
Database & Business Intelligence
1 2 (5.88%) DynamoDB
1 2 (5.88%) MongoDB
1 2 (5.88%) NoSQL
2 1 (2.94%) SQL Server
Development Applications
1 4 (11.76%) JIRA
2 2 (5.88%) Git
General
1 17 (50.00%) Social Skills
2 4 (11.76%) Retail
3 3 (8.82%) Inclusion and Diversity
4 2 (5.88%) Finance
4 2 (5.88%) Presentation Skills
5 1 (2.94%) Analytical Skills
5 1 (2.94%) Organisational Skills
5 1 (2.94%) Public Sector
Job Titles
1 9 (26.47%) Coordinator
2 6 (17.65%) Lead
2 6 (17.65%) Senior
3 5 (14.71%) Service Desk Team Leader
3 5 (14.71%) Team Leader
4 3 (8.82%) Product Manager
4 3 (8.82%) Project Coordinator
4 3 (8.82%) Senior Manager
4 3 (8.82%) Senior Product Manager
5 2 (5.88%) Administrator
5 2 (5.88%) Analyst
5 2 (5.88%) Developer
5 2 (5.88%) Full Stack Developer
5 2 (5.88%) Help Desk Engineer
5 2 (5.88%) React Developer
5 2 (5.88%) Technical Administrator
5 2 (5.88%) Tester
6 1 (2.94%) IT Support
6 1 (2.94%) Senior Full Stack Developer
6 1 (2.94%) Senior React Developer
Libraries, Frameworks & Software Standards
1 2 (5.88%) GatsbyJS
1 2 (5.88%) Node.js
1 2 (5.88%) React
2 1 (2.94%) .NET
2 1 (2.94%) RESTful
Miscellaneous
1 3 (8.82%) Product Ownership
2 2 (5.88%) Management Information System
2 2 (5.88%) Onboarding
2 2 (5.88%) Video Conferencing
3 1 (2.94%) Data Centre
Operating Systems
1 11 (32.35%) Windows
2 8 (23.53%) Linux
2 8 (23.53%) Windows 10
3 4 (11.76%) Windows Server 2016
4 3 (8.82%) Windows Server 2019
5 2 (5.88%) Windows Server
6 1 (2.94%) CentOS
6 1 (2.94%) Red Hat Enterprise Linux
6 1 (2.94%) Unix
Processes & Methodologies
1 11 (32.35%) Problem-Solving
2 7 (20.59%) Network Design
3 6 (17.65%) Project Management
3 6 (17.65%) Service Management
3 6 (17.65%) User Experience
4 5 (14.71%) Workflow
5 3 (8.82%) Agile
5 3 (8.82%) Functional Testing
5 3 (8.82%) Mentoring
5 3 (8.82%) PRINCE2
5 3 (8.82%) Process Improvement
5 3 (8.82%) Product Management
5 3 (8.82%) Product Roadmap
5 3 (8.82%) Project Delivery
5 3 (8.82%) Scrum
5 3 (8.82%) Software Testing
5 3 (8.82%) Strategic Thinking
5 3 (8.82%) Test Strategy
5 3 (8.82%) UX Design
5 3 (8.82%) Workflow Management
Programming Languages
1 2 (5.88%) C#
1 2 (5.88%) TypeScript
2 1 (2.94%) Java
2 1 (2.94%) Python
2 1 (2.94%) SQL
2 1 (2.94%) VB
Qualifications
1 9 (26.47%) SC Cleared
1 9 (26.47%) Security Cleared
2 3 (8.82%) CSPO
2 3 (8.82%) Degree
2 3 (8.82%) IIBA
3 2 (5.88%) HNC
4 1 (2.94%) DV Cleared
Quality Assurance & Compliance
1 6 (17.65%) SLA
2 3 (8.82%) QA
3 2 (5.88%) GDPR
System Software
1 9 (26.47%) Active Directory
2 1 (2.94%) VMware ESXi
2 1 (2.94%) vSphere
Systems Management
1 8 (23.53%) Icinga
2 1 (2.94%) Nagios
2 1 (2.94%) SCCM
Vendors
1 21 (61.76%) Microsoft
2 8 (23.53%) SolarWinds
3 4 (11.76%) ServiceNow
4 3 (8.82%) Salesforce
5 1 (2.94%) Cisco
5 1 (2.94%) Citrix
5 1 (2.94%) EMC
5 1 (2.94%) Fortinet
5 1 (2.94%) Juniper
5 1 (2.94%) Remedy
5 1 (2.94%) Veeam
5 1 (2.94%) VMware