2nd Line Support Engineer Jobs in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £30,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 494 480 639
Rank change year-on-year -14 +159 -80
Permanent jobs requiring a 2nd Line Support Engineer 299 262 239
As % of all permanent jobs advertised in the UK excluding London 0.37% 0.47% 0.31%
As % of the Job Titles category 0.39% 0.53% 0.33%
Number of salaries quoted 290 242 227
10th Percentile £25,500 £26,025 £25,000
25th Percentile £26,500 £27,600 £26,250
Median annual salary (50th Percentile) £30,000 £31,500 £30,000
Median % change year-on-year -4.76% +5.00% +7.14%
75th Percentile £33,938 £35,188 £33,750
90th Percentile £37,500 £38,750 £35,100
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +10.53%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Salary trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 12 June 2024.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +39 75 £30,000 +8.70% 9
South East -77 74 £30,000 -4.76% 19
East of England +16 49 £32,500 -4.41% 6
South West -32 49 £33,000 -10.81% 8
North West -11 36 £29,500 - 6
Midlands -21 35 £30,000 -1.64% 5
Yorkshire +65 20 £32,500 +17.75% 2
North East 0 19 £30,000 -7.69% 1
West Midlands -3 19 £30,000 -3.23% 1
East Midlands -20 16 £32,500 +8.33% 4
Wales +20 10 £27,500 - 3
Scotland -70 5 £37,000 +15.63% 3
Northern Ireland +21 2 £38,750 +19.23%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 208 (69.57%) Microsoft
1 208 (69.57%) Windows
2 204 (68.23%) Microsoft 365
3 198 (66.22%) Active Directory
4 145 (48.49%) Azure
5 138 (46.15%) Social Skills
6 100 (33.44%) Windows Server
7 98 (32.78%) Problem-Solving
8 92 (30.77%) SharePoint
9 89 (29.77%) Windows 10
10 82 (27.42%) VMware
11 81 (27.09%) Customer Service
12 77 (25.75%) Microsoft Exchange
13 73 (24.41%) Firewall
14 68 (22.74%) Microsoft Intune
15 61 (20.40%) VMware Infrastructure
15 61 (20.40%) Microsoft Office
16 55 (18.39%) Entra ID
17 53 (17.73%) Hyper-V
18 50 (16.72%) Microsoft Certification
19 42 (14.05%) ITIL
20 37 (12.37%) Degree
21 34 (11.37%) Mac OS
21 34 (11.37%) WAN
22 33 (11.04%) LAN
22 33 (11.04%) Citrix
23 31 (10.37%) DNS
23 31 (10.37%) Wi-Fi
23 31 (10.37%) OneDrive
24 27 (9.03%) Analytical Skills

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (30.77%) SharePoint
2 77 (25.75%) Microsoft Exchange
3 8 (2.68%) SharePoint 2010
3 8 (2.68%) SharePoint 2013
4 5 (1.67%) Confluence
5 3 (1.00%) Jupyter
6 1 (0.33%) Skype for Business
Applications
1 61 (20.40%) Microsoft Office
2 12 (4.01%) Microsoft Excel
3 2 (0.67%) Spreadsheet
Business Applications
1 1 (0.33%) Dynamics AX
1 1 (0.33%) Dynamics CRM
Cloud Services
1 204 (68.23%) Microsoft 365
2 145 (48.49%) Azure
3 55 (18.39%) Entra ID
4 31 (10.37%) OneDrive
5 25 (8.36%) AWS
6 21 (7.02%) GCP
7 5 (1.67%) Dynamics 365
8 4 (1.34%) Cloud Computing
8 4 (1.34%) Google Workspace
8 4 (1.34%) SaaS
9 3 (1.00%) Azure Sentinel
9 3 (1.00%) Serverless
10 2 (0.67%) Mimecast
10 2 (0.67%) Power Platform
11 1 (0.33%) IaaS
Communications & Networking
1 73 (24.41%) Firewall
2 34 (11.37%) WAN
3 33 (11.04%) LAN
4 31 (10.37%) DNS
4 31 (10.37%) Wi-Fi
5 22 (7.36%) VLAN
5 22 (7.36%) VPN
6 21 (7.02%) Network Security
7 19 (6.35%) DHCP
7 19 (6.35%) TCP/IP
8 16 (5.35%) SAN
9 15 (5.02%) VoIP
10 11 (3.68%) Internet
10 11 (3.68%) Remote Desktop
11 8 (2.68%) NAS
12 6 (2.01%) Intranet
13 5 (1.67%) PBX
14 3 (1.00%) Ethernet
14 3 (1.00%) SMTP
14 3 (1.00%) Wireless
Database & Business Intelligence
1 25 (8.36%) SQL Server
2 14 (4.68%) Amazon RDS
3 8 (2.68%) MariaDB
3 8 (2.68%) MySQL
4 3 (1.00%) Metabase
5 1 (0.33%) Power BI
Development Applications
1 11 (3.68%) JIRA
2 3 (1.00%) Visual Studio Code
General
1 138 (46.15%) Social Skills
2 27 (9.03%) Analytical Skills
3 19 (6.35%) Organisational Skills
4 18 (6.02%) Finance
5 17 (5.69%) Manufacturing
6 11 (3.68%) Law
7 9 (3.01%) Documentation Skills
8 8 (2.68%) Telecoms
9 7 (2.34%) Legal
10 6 (2.01%) Retail
11 3 (1.00%) Games
12 1 (0.33%) Electronics
12 1 (0.33%) Inclusion and Diversity
12 1 (0.33%) Marketing
12 1 (0.33%) Public Sector
12 1 (0.33%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.34%) Cocoa
2 3 (1.00%) XML
3 2 (0.67%) .NET
3 2 (0.67%) JSON
4 1 (0.33%) CSS
Miscellaneous
1 27 (9.03%) Driving Licence
2 21 (7.02%) Onboarding
3 8 (2.68%) Clustering
3 8 (2.68%) Enterprise Storage
3 8 (2.68%) EPoS
3 8 (2.68%) Smartphone
4 7 (2.34%) iPad
4 7 (2.34%) Self-Motivation
5 6 (2.01%) Management Information System
6 5 (1.67%) Replication
7 3 (1.00%) Apple TV
7 3 (1.00%) Raspberry Pi
8 2 (0.67%) Video Conferencing
9 1 (0.33%) Client/Server
9 1 (0.33%) Hybrid Cloud
9 1 (0.33%) iPhone
9 1 (0.33%) Life Science
9 1 (0.33%) Public Cloud
9 1 (0.33%) Tandem
9 1 (0.33%) Team-Oriented Environment
Operating Systems
1 208 (69.57%) Windows
2 100 (33.44%) Windows Server
3 89 (29.77%) Windows 10
4 34 (11.37%) Mac OS
5 23 (7.69%) Linux
6 21 (7.02%) Windows Server 2012
7 16 (5.35%) Apple iOS
8 13 (4.35%) Android
9 10 (3.34%) Windows Server 2019
10 5 (1.67%) CentOS
10 5 (1.67%) Windows Server 2016
11 4 (1.34%) Windows 7
12 1 (0.33%) Windows 8
12 1 (0.33%) Windows Mobile
Processes & Methodologies
1 98 (32.78%) Problem-Solving
2 81 (27.09%) Customer Service
3 42 (14.05%) ITIL
4 25 (8.36%) Computer Science
5 19 (6.35%) Mobile Device Management
6 15 (5.02%) Infrastructure Engineering
7 13 (4.35%) Incident Management
8 12 (4.01%) Antivirus Management
8 12 (4.01%) Project Delivery
8 12 (4.01%) Server Management
9 11 (3.68%) Mentoring
9 11 (3.68%) Service Delivery
10 10 (3.34%) Kalman Filter
11 9 (3.01%) Line Management
11 9 (3.01%) Logistics
11 9 (3.01%) Server Virtualisation
12 8 (2.68%) Continuous Improvement
12 8 (2.68%) Desktop Virtualisation
12 8 (2.68%) Project Planning
12 8 (2.68%) Time Management
Programming Languages
1 21 (7.02%) PowerShell
2 16 (5.35%) SQL
3 2 (0.67%) Python
4 1 (0.33%) Bash
4 1 (0.33%) JavaScript
4 1 (0.33%) Perl
Qualifications
1 50 (16.72%) Microsoft Certification
2 37 (12.37%) Degree
3 26 (8.70%) DBS Check
4 25 (8.36%) Security Cleared
5 24 (8.03%) A+ Certification
6 23 (7.69%) Computer Science Degree
7 22 (7.36%) SC Cleared
8 21 (7.02%) MCP
9 10 (3.34%) Azure Certification
10 8 (2.68%) CompTIA Security+
10 8 (2.68%) MCITP
10 8 (2.68%) MCSE
10 8 (2.68%) Network+ Certification
11 6 (2.01%) HND
12 2 (0.67%) CCNA
12 2 (0.67%) Cisco Certification
12 2 (0.67%) MCDST
13 1 (0.33%) AWS Certification
13 1 (0.33%) BPSS Clearance
13 1 (0.33%) ITIL Certification
Quality Assurance & Compliance
1 16 (5.35%) SLA
2 4 (1.34%) GDPR
3 1 (0.33%) ISO/IEC 27001
3 1 (0.33%) PCI DSS
System Software
1 198 (66.22%) Active Directory
2 61 (20.40%) VMware Infrastructure
3 53 (17.73%) Hyper-V
4 13 (4.35%) Virtual Desktop
5 8 (2.68%) vSphere
5 8 (2.68%) XenApp
5 8 (2.68%) XenDesktop
6 7 (2.34%) VMware ESXi
7 5 (1.67%) VMware Workstation
Systems Management
1 68 (22.74%) Microsoft Intune
2 24 (8.03%) SCCM
3 8 (2.68%) Failover Clustering
3 8 (2.68%) Jamf Pro
4 7 (2.34%) Autotask
5 6 (2.01%) SmoothWall
6 3 (1.00%) Kubernetes
7 1 (0.33%) Dell DRAC
7 1 (0.33%) Opsgenie
7 1 (0.33%) vCenter Server
Vendors
1 208 (69.57%) Microsoft
2 82 (27.42%) VMware
3 33 (11.04%) Citrix
4 26 (8.70%) Cisco
5 20 (6.69%) Apple
5 20 (6.69%) Google
5 20 (6.69%) Sophos
5 20 (6.69%) Veeam
6 19 (6.35%) HP
7 14 (4.68%) Dell
8 8 (2.68%) Symantec
9 7 (2.34%) Datto
9 7 (2.34%) ESET
10 5 (1.67%) Meraki
10 5 (1.67%) Remedy
11 4 (1.34%) Draytek
11 4 (1.34%) Salesforce
12 3 (1.00%) Barracuda Networks
12 3 (1.00%) Sage
12 3 (1.00%) Webroot