1st/2nd Line Support Jobs in London

1st/2nd Line Support
England > London

The median 1st/2nd Line Support salary in London is £33,500 per year according to job vacancies posted during the 6 months to 4 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
4 Jun 2024		 Same period 2023 Same period 2022
Rank 442 529 815
Rank change year-on-year +87 +286 -217
Permanent jobs requiring a 1st/2nd Line Support 55 68 93
As % of all permanent jobs advertised in London 0.23% 0.21% 0.13%
As % of the Job Titles category 0.24% 0.23% 0.13%
Number of salaries quoted 54 65 87
10th Percentile £27,725 £26,550 £27,000
25th Percentile £31,063 £28,500 £27,500
Median annual salary (50th Percentile) £33,500 £32,500 £32,500
Median % change year-on-year +3.08% - +8.33%
75th Percentile £38,750 £34,500 £37,000
90th Percentile £42,250 £42,500 £48,750
England median annual salary £30,000 £29,500 £27,500
% change year-on-year +1.69% +7.27% +1.85%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,874 30,163 71,064
% of permanent jobs with a recognized job title 94.49% 95.03% 96.23%
Number of salaries quoted 16,909 22,632 34,990
10th Percentile £37,500 £41,750 £41,250
25th Percentile £50,000 £54,988 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,640 £60,000
% change year-on-year -13.42% +1.07% +9.09%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in London.

Salary trend for 1st/2nd Line Support in London

1st/2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 1st/2nd Line Support in London over the 6 months to 4 June 2024.

Salary histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 4 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
Central London +47 16 £40,000 +28.00%
West London +6 11 £33,500 +3.08%
North London - 4 £30,000 -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 4 June 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st/2nd Line Support in the job title.

1 39 (70.91%) Microsoft 365
2 37 (67.27%) Windows
3 36 (65.45%) Active Directory
4 31 (56.36%) Social Skills
5 26 (47.27%) Microsoft
6 25 (45.45%) Windows 10
7 23 (41.82%) Customer Service
8 17 (30.91%) Analytical Skills
9 16 (29.09%) Problem-Solving
10 15 (27.27%) Microsoft Office
11 12 (21.82%) Wi-Fi
11 12 (21.82%) EPoS
11 12 (21.82%) Organisational Skills
12 11 (20.00%) Microsoft Exchange
13 9 (16.36%) SharePoint
13 9 (16.36%) SLA
14 8 (14.55%) ITSM
14 8 (14.55%) Azure
15 7 (12.73%) Android
15 7 (12.73%) Apple iOS
15 7 (12.73%) Driving Licence
15 7 (12.73%) ITIL
16 6 (10.91%) Internet
16 6 (10.91%) Wireless
16 6 (10.91%) Finance
17 4 (7.27%) Change Management
17 4 (7.27%) DHCP
17 4 (7.27%) TCP/IP
17 4 (7.27%) DNS
17 4 (7.27%) VMware

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (20.00%) Microsoft Exchange
2 9 (16.36%) SharePoint
3 1 (1.82%) Skype for Business
Applications
1 15 (27.27%) Microsoft Office
Cloud Services
1 39 (70.91%) Microsoft 365
2 8 (14.55%) Azure
3 4 (7.27%) Entra ID
3 4 (7.27%) OneDrive
4 2 (3.64%) AWS
5 1 (1.82%) Mimecast
Communications & Networking
1 12 (21.82%) Wi-Fi
2 6 (10.91%) Internet
2 6 (10.91%) Wireless
3 4 (7.27%) DHCP
3 4 (7.27%) DNS
3 4 (7.27%) TCP/IP
4 3 (5.45%) Unified Communications
5 2 (3.64%) Firewall
6 1 (1.82%) Cisco IOS
6 1 (1.82%) Intranet
6 1 (1.82%) LAN
6 1 (1.82%) Skype
6 1 (1.82%) Telepresence
6 1 (1.82%) VPN
6 1 (1.82%) WAN
General
1 31 (56.36%) Social Skills
2 17 (30.91%) Analytical Skills
3 12 (21.82%) Organisational Skills
4 6 (10.91%) Finance
5 4 (7.27%) Law
6 2 (3.64%) Legal
7 1 (1.82%) Automotive
7 1 (1.82%) Back Office
7 1 (1.82%) Banking
7 1 (1.82%) Manufacturing
7 1 (1.82%) Pharmaceutical
7 1 (1.82%) Telecoms
Miscellaneous
1 12 (21.82%) EPoS
2 7 (12.73%) Driving Licence
3 3 (5.45%) iPhone
4 2 (3.64%) Self-Motivation
4 2 (3.64%) Video Conferencing
5 1 (1.82%) Fat Client
5 1 (1.82%) iPad
5 1 (1.82%) Thin Client
Operating Systems
1 37 (67.27%) Windows
2 25 (45.45%) Windows 10
3 7 (12.73%) Android
3 7 (12.73%) Apple iOS
4 2 (3.64%) Windows Server
5 1 (1.82%) Mac OS
5 1 (1.82%) Windows 7
5 1 (1.82%) Windows Server 2008
5 1 (1.82%) Windows Server 2016
Processes & Methodologies
1 23 (41.82%) Customer Service
2 16 (29.09%) Problem-Solving
3 8 (14.55%) ITSM
4 7 (12.73%) ITIL
5 4 (7.27%) Change Management
5 4 (7.27%) Incident Management
5 4 (7.27%) Time Management
5 4 (7.27%) User Experience
6 3 (5.45%) Customer Experience
6 3 (5.45%) Software Deployment
7 2 (3.64%) Information Security
7 2 (3.64%) Investment Management
7 2 (3.64%) Stakeholder Management
8 1 (1.82%) Asset Management
8 1 (1.82%) Customer-Centricity
8 1 (1.82%) Cybersecurity
8 1 (1.82%) Data Privacy
8 1 (1.82%) Inventory Control
8 1 (1.82%) Inventory Management
8 1 (1.82%) Software Asset Management
Programming Languages
1 3 (5.45%) PowerShell
Qualifications
1 2 (3.64%) Degree
2 1 (1.82%) ITIL Foundation Certificate
2 1 (1.82%) Master's Degree
2 1 (1.82%) MBA
Quality Assurance & Compliance
1 9 (16.36%) SLA
System Software
1 36 (65.45%) Active Directory
2 1 (1.82%) XenApp
2 1 (1.82%) XenDesktop
Systems Management
1 4 (7.27%) Jamf Pro
2 3 (5.45%) Microsoft Intune
3 1 (1.82%) Backup Exec
3 1 (1.82%) SCCM
Vendors
1 26 (47.27%) Microsoft
2 4 (7.27%) ServiceNow
2 4 (7.27%) VMware
3 2 (3.64%) Apple
3 2 (3.64%) Citrix
3 2 (3.64%) Google
4 1 (1.82%) Acronis
4 1 (1.82%) Cisco
4 1 (1.82%) Ivanti
4 1 (1.82%) N-able
4 1 (1.82%) Polycom
4 1 (1.82%) Sophos
4 1 (1.82%) Veritas
13 1st/2nd Line Support jobs in England