Customer Service Jobs in Ipswich

Customer Service
Suffolk > Ipswich

The table below provides summary statistics for permanent job vacancies advertised in Ipswich requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 17 13 7
Rank change year-on-year -4 -6 +13
Permanent jobs citing Customer Service 17 12 23
As % of all permanent jobs advertised in Ipswich 7.02% 9.23% 17.42%
As % of the Processes & Methodologies category 8.85% 9.60% 18.40%
Number of salaries quoted 17 12 9
10th Percentile £24,000 - £24,400
25th Percentile £25,500 £21,250 £29,750
Median annual salary (50th Percentile) £27,000 £25,000 £34,373
Median % change year-on-year +8.00% -27.27% +15.59%
75th Percentile £30,000 £31,500 -
90th Percentile £57,500 - -
Suffolk median annual salary £26,000 £25,000 £33,000
% change year-on-year +4.00% -24.24% +3.13%

All Process and Methodology Skills
Ipswich

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Ipswich.

Permanent vacancies with a requirement for process or methodology skills 192 125 125
As % of all permanent jobs advertised in Ipswich 79.34% 96.15% 94.70%
Number of salaries quoted 156 67 59
10th Percentile £25,500 £24,750 £32,850
25th Percentile £29,750 £31,250 £39,255
Median annual salary (50th Percentile) £46,750 £52,500 £47,500
Median % change year-on-year -10.95% +10.53% +5.56%
75th Percentile £59,063 £68,125 £60,125
90th Percentile £77,500 £81,250 £70,000
Suffolk median annual salary £40,000 £39,375 £43,250
% change year-on-year +1.59% -8.96% -3.89%

Customer Service
Job Vacancy Trend in Ipswich

Job postings citing Customer Service as a proportion of all IT jobs advertised in Ipswich.

Job vacancy trend for Customer Service in Ipswich

Customer Service
Salary Trend in Ipswich

3-month moving average salary quoted in jobs citing Customer Service in Ipswich.

Salary trend for Customer Service in Ipswich

Customer Service
Salary Histogram in Ipswich

Salary distribution for jobs citing Customer Service in Ipswich over the 6 months to 12 June 2024.

Salary histogram for Customer Service in Ipswich

Customer Service
Co-occurring Skills and Capabilities in Ipswich by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (29.41%) Microsoft Exchange
1 5 (29.41%) SharePoint
Applications
1 5 (29.41%) Microsoft Excel
1 5 (29.41%) Microsoft Office
Business Applications
1 3 (17.65%) Salesforce CRM
1 3 (17.65%) SAP ERP
Cloud Services
1 7 (41.18%) Microsoft 365
2 5 (29.41%) Azure
2 5 (29.41%) Entra ID
2 5 (29.41%) OneDrive
Communications & Networking
1 5 (29.41%) DHCP
1 5 (29.41%) DNS
1 5 (29.41%) IP Telephony
1 5 (29.41%) Wi-Fi
2 3 (17.65%) Internet
General
1 6 (35.29%) Social Skills
2 3 (17.65%) Manufacturing
3 2 (11.76%) Analytical Skills
4 1 (5.88%) Finance
4 1 (5.88%) Marketing
Job Titles
1 8 (47.06%) 2nd Line Engineer
1 8 (47.06%) Systems Engineer
2 3 (17.65%) IT Support
2 3 (17.65%) IT Support Technician
2 3 (17.65%) IT Technician
2 3 (17.65%) Operations Manager
2 3 (17.65%) Support Technician
3 2 (11.76%) Analyst
3 2 (11.76%) Service Analyst
3 2 (11.76%) Service Desk Analyst
4 1 (5.88%) Administrator
Miscellaneous
1 3 (17.65%) Onboarding
Operating Systems
1 10 (58.82%) Windows
2 5 (29.41%) Windows 10
Processes & Methodologies
1 5 (29.41%) Cybersecurity
1 5 (29.41%) Remote Monitoring and Management
2 3 (17.65%) CRM
2 3 (17.65%) Customer Experience
2 3 (17.65%) ERP
2 3 (17.65%) Order to Cash
2 3 (17.65%) People Management
2 3 (17.65%) Process Improvement
3 2 (11.76%) ITIL
3 2 (11.76%) Problem-Solving
4 1 (5.88%) Anti-Money Laundering
4 1 (5.88%) Client Onboarding
Quality Assurance & Compliance
1 1 (5.88%) Data Quality
System Software
1 5 (29.41%) Active Directory
Vendors
1 5 (29.41%) Microsoft
2 3 (17.65%) QAD
2 3 (17.65%) Salesforce
2 3 (17.65%) SAP