1st Line Support Engineer Jobs in England

First Line Support Engineer
UK > England

The median First Line Support Engineer salary in England is £25,125 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 779 775 1074
Rank change year-on-year -4 +299 -221
Permanent jobs requiring a 1st Line Support Engineer 84 119 112
As % of all permanent jobs advertised in England 0.088% 0.14% 0.078%
As % of the Job Titles category 0.093% 0.16% 0.081%
Number of salaries quoted 80 109 105
10th Percentile £21,000 £21,250 £19,750
25th Percentile £22,367 £23,250 £21,250
Median annual salary (50th Percentile) £25,125 £25,000 £24,500
Median % change year-on-year +0.50% +2.04% +8.89%
75th Percentile £28,750 £28,750 £27,250
90th Percentile £29,475 £30,800 £30,050
UK median annual salary £27,000 £25,000 £24,500
% change year-on-year +8.00% +2.04% +8.89%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,431 74,847 138,483
% of permanent jobs with a recognized job title 94.61% 91.19% 95.86%
Number of salaries quoted 65,915 49,353 75,297
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,713 £60,000
Median % change year-on-year -13.53% +1.19% +9.09%
75th Percentile £70,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Engineer in England over the 6 months to 12 June 2024.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -21 29 £25,000 +2.04% 12
North of England +23 21 £22,826 -17.00% 9
London +84 20 £27,500 -3.51% 3
North West -11 15 £22,826 -12.21% 3
East of England -22 5 £24,000 -4.00% 6
South West -42 5 £25,000 - 3
North East - 5 £22,000 - 1
Midlands -65 4 £25,500 +2.00% 4
West Midlands -16 3 £27,500 +27.91%
Yorkshire +61 1 £21,500 -21.82% 5
East Midlands -51 1 £22,500 -10.00% 4
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 June 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 64 (76.19%) Windows
2 49 (58.33%) Active Directory
2 49 (58.33%) Microsoft 365
3 35 (41.67%) Windows Server
4 34 (40.48%) Social Skills
5 29 (34.52%) Customer Service
6 28 (33.33%) Microsoft
7 20 (23.81%) Azure
8 19 (22.62%) Degree
9 16 (19.05%) Microsoft Office
9 16 (19.05%) VoIP
10 15 (17.86%) Microsoft Exchange
10 15 (17.86%) Windows 10
11 14 (16.67%) Linux
11 14 (16.67%) Firewall
12 13 (15.48%) Entra ID
13 12 (14.29%) Problem-Solving
14 11 (13.10%) VPN
15 9 (10.71%) Microsoft Excel
15 9 (10.71%) Wi-Fi
15 9 (10.71%) Microsoft Intune
15 9 (10.71%) VLAN
16 8 (9.52%) Service Delivery
16 8 (9.52%) TCP/IP
16 8 (9.52%) Cisco
17 7 (8.33%) Internet
17 7 (8.33%) ITIL
17 7 (8.33%) Progress
17 7 (8.33%) VMware
17 7 (8.33%) Driving Licence

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (17.86%) Microsoft Exchange
2 4 (4.76%) Exchange Server 2010
2 4 (4.76%) Exchange Server 2013
3 3 (3.57%) SharePoint
Applications
1 16 (19.05%) Microsoft Office
2 9 (10.71%) Microsoft Excel
Business Applications
1 1 (1.19%) Remedy ITSM
Cloud Services
1 49 (58.33%) Microsoft 365
2 20 (23.81%) Azure
3 13 (15.48%) Entra ID
4 5 (5.95%) AWS
5 4 (4.76%) Amazon EC2
5 4 (4.76%) WhatsApp
6 2 (2.38%) OneDrive
7 1 (1.19%) Cloud Computing
7 1 (1.19%) Dynamics 365
Communications & Networking
1 16 (19.05%) VoIP
2 14 (16.67%) Firewall
3 11 (13.10%) VPN
4 9 (10.71%) VLAN
4 9 (10.71%) Wi-Fi
5 8 (9.52%) TCP/IP
6 7 (8.33%) Internet
7 5 (5.95%) WAN
8 4 (4.76%) DHCP
8 4 (4.76%) DNS
9 3 (3.57%) Broadband
9 3 (3.57%) Wireless
10 2 (2.38%) IPsec
10 2 (2.38%) LAN
10 2 (2.38%) Network Security
11 1 (1.19%) Intranet
11 1 (1.19%) Remote Desktop
11 1 (1.19%) Skype
General
1 34 (40.48%) Social Skills
2 6 (7.14%) Finance
3 5 (5.95%) Manufacturing
3 5 (5.95%) Retail
4 4 (4.76%) Analytical Skills
5 3 (3.57%) Games
6 2 (2.38%) Health Technology
6 2 (2.38%) Telecoms
7 1 (1.19%) Automotive
7 1 (1.19%) Legal
7 1 (1.19%) Organisational Skills
7 1 (1.19%) Public Sector
7 1 (1.19%) Publishing
Miscellaneous
1 7 (8.33%) Driving Licence
1 7 (8.33%) Linux Command Line
2 2 (2.38%) NHS
3 1 (1.19%) Data Protection Act
3 1 (1.19%) Smartphone
Operating Systems
1 64 (76.19%) Windows
2 35 (41.67%) Windows Server
3 15 (17.86%) Windows 10
4 14 (16.67%) Linux
5 4 (4.76%) Debian
5 4 (4.76%) Windows Server 2008
5 4 (4.76%) Windows Server 2012
6 2 (2.38%) Windows 7
7 1 (1.19%) Windows 8
Processes & Methodologies
1 29 (34.52%) Customer Service
2 12 (14.29%) Problem-Solving
3 8 (9.52%) Service Delivery
4 7 (8.33%) ITIL
5 4 (4.76%) Change Control
5 4 (4.76%) Cybersecurity
5 4 (4.76%) Service Management
5 4 (4.76%) Software Testing
6 3 (3.57%) ITSM
6 3 (3.57%) Mathematics
6 3 (3.57%) Project Delivery
7 2 (2.38%) Break/Fix
7 2 (2.38%) Disaster Recovery
7 2 (2.38%) Infrastructure Engineering
8 1 (1.19%) Change Management
8 1 (1.19%) Data Entry
8 1 (1.19%) Data Protection
8 1 (1.19%) Logistics
8 1 (1.19%) Network Monitoring
8 1 (1.19%) Time Management
Programming Languages
1 5 (5.95%) SQL
Qualifications
1 19 (22.62%) Degree
2 5 (5.95%) DBS Check
3 4 (4.76%) Security Cleared
4 3 (3.57%) CCNA
4 3 (3.57%) Cisco Certification
4 3 (3.57%) Microsoft Certification
4 3 (3.57%) Network+ Certification
5 2 (2.38%) A+ Certification
6 1 (1.19%) BPSS Clearance
6 1 (1.19%) CCNP
Quality Assurance & Compliance
1 4 (4.76%) GDPR
1 4 (4.76%) SLA
System Software
1 49 (58.33%) Active Directory
2 3 (3.57%) Hyper-V
3 2 (2.38%) VMware Infrastructure
4 1 (1.19%) Firmware
4 1 (1.19%) VirtualBox
4 1 (1.19%) XenApp
4 1 (1.19%) XenDesktop
Systems Management
1 9 (10.71%) Microsoft Intune
2 1 (1.19%) SCCM
Vendors
1 28 (33.33%) Microsoft
2 8 (9.52%) Cisco
3 7 (8.33%) Progress
3 7 (8.33%) VMware
4 5 (5.95%) Apple
5 2 (2.38%) ServiceNow
6 1 (1.19%) Aruba
6 1 (1.19%) Citrix
6 1 (1.19%) Fortinet
6 1 (1.19%) HP
6 1 (1.19%) Remedy