Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … between Mastek Delivery and L3 Support therefore ensuring any new services delivered can be effectively supported by Mastek L3 Engineers. Co-ordinate all stakeholder reporting packs for ACC each month, and presenting at the appropriate meetings Perform trend and root cause analysis to identify any CI improvements. Work with more »
an experienced Multi-skilled Engineer – Electrical Bias to work with a range of Mitie clients to conduct work that provides a multi-skilled maintenance service, which covers electrical and mechanical disciplines and to provide a reactive and pro-active maintenance service as per project requirements to all operational … modifications and installations when required, maintaining, repairing, and calibrating electrical, mechanical and instrumentation plant to optimize both reliability and maintainability. You will provide a service that ensures all key performance indicators are met and liaise with contractors or external suppliers where required. You will also need to complete any … with current company policies and procedures and report any apparent deficiencies in systems of work or equipment provided that may result in failure of servicedelivery, or risk to health and safety, or the environment. You will be responsible for ensuring own work and work of those under more »
visits to government offices to promote our services. Conduct research on international regulations to update our companys operational guidelines. Propose process improvements to enhance service delivery. Handle sensitive tasks such as viewing the deceased before transport and meeting with bereaved families. Perform external duties, including visits to government offices more »
across all Infrastructure assets. The team also assists in ensuring all new technologies and technical changes adhere to Security standards and that the ICT service remains compliant with NHS and industry regulations and standards. An organisation such as the ICB is reliant on its IT systems and information being … to budget and within defined scopes.The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. Note the postholder may be expected to participate in the out-of-hours on-call rota for the ICB infrastructure and the customers … it provides a service to. Main duties of the job The post holder will undertake the following duties and responsibilities: o Assist the Lead Enterprise Security Manager to ensure all new and changed technologies meet NHS and Industry security standards.o Play an active role in the ICT Change Authority more »
