ITSM Contracts in Scotland

IT Service Management (ITSM)
UK > Scotland

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 97 56 127
Rank change year-on-year -41 +71 -27
Contract jobs citing ITSM 26 121 53
As % of all contract jobs advertised in Scotland 1.22% 4.51% 1.55%
As % of the Processes & Methodologies category 1.41% 4.90% 1.65%
Number of daily rates quoted 20 82 33
10th Percentile £173 £155 £116
25th Percentile £256 £400 £145
Median daily rate (50th Percentile) £450 £450 £383
Median % change year-on-year - +17.47% -6.23%
75th Percentile £644 £475 £475
90th Percentile £825 £555 £508
UK median daily rate £500 £460 £500
% change year-on-year +8.70% -8.00% +5.26%
Number of hourly rates quoted 0 1 2
10th Percentile - - £12.40
25th Percentile - - £12.91
Median hourly rate - £14.50 £14.03
Median % change year-on-year - +3.39% -
75th Percentile - - £15.39
90th Percentile - - £16.06
UK median hourly rate £15.17 £14.50 £13.66
% change year-on-year +4.62% +6.15% -26.16%

All Process and Methodology Skills
Scotland

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,845 2,470 3,206
As % of all contract IT jobs advertised in Scotland 86.91% 92.13% 93.61%
Number of daily rates quoted 1,139 1,723 2,271
10th Percentile £220 £250 £250
25th Percentile £363 £400 £400
Median daily rate (50th Percentile) £463 £475 £475
Median % change year-on-year -2.63% - +11.76%
75th Percentile £566 £550 £550
90th Percentile £638 £638 £638
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 91 57 54
10th Percentile £12.30 £10.63 £15.04
25th Percentile £15.05 £11.25 £17.56
Median hourly rate £19.50 £15.99 £37.43
Median % change year-on-year +21.95% -57.28% -8.71%
75th Percentile £44.47 £43.75 £50.27
90th Percentile £60.75 £65.63 £57.05
UK median hourly rate £36.50 £35.80 £25.68
% change year-on-year +1.96% +39.41% +11.65%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing ITSM in Scotland.

Daily rate trend for ITSM in Scotland

ITSM
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing ITSM in Scotland over the 6 months to 9 June 2024.

Daily rate histogram for ITSM in Scotland

ITSM
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing ITSM in Scotland.

Hourly rate trend for ITSM in Scotland

ITSM
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -6 12 £550 +34.15% 1
Edinburgh +11 6 £525 +23.53% 1
South Lanarkshire -18 2 £475 +5.56%
West Lothian +2 1 £188 -54.55% 1
Fife 0 1 £725 +31.82% 1
Lanarkshire - 1 £130 -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) Skype for Business
2 1 (3.85%) Microsoft Exchange
Applications
1 3 (11.54%) Microsoft Office
2 1 (3.85%) Microsoft Excel
Cloud Services
1 7 (26.92%) Microsoft 365
2 3 (11.54%) Power Platform
3 2 (7.69%) Entra ID
4 1 (3.85%) Azure
4 1 (3.85%) OneDrive
Communications & Networking
1 3 (11.54%) Firewall
1 3 (11.54%) Skype
2 2 (7.69%) LAN
3 1 (3.85%) BGP
3 1 (3.85%) Internet
3 1 (3.85%) OSPF
3 1 (3.85%) SD-WAN
3 1 (3.85%) WAN
3 1 (3.85%) WLAN
Database & Business Intelligence
1 3 (11.54%) Power BI
2 2 (7.69%) Data Lake
3 1 (3.85%) Oracle Reports
General
1 12 (46.15%) Public Sector
2 11 (42.31%) Social Skills
3 5 (19.23%) Analytical Skills
4 4 (15.38%) Finance
5 3 (11.54%) Organisational Skills
5 3 (11.54%) Publishing
Job Titles
1 11 (42.31%) Analyst
2 8 (30.77%) IT Analyst
3 6 (23.08%) Service Analyst
4 5 (19.23%) Consultant
4 5 (19.23%) Service Desk Analyst
5 4 (15.38%) ServiceNow Consultant
6 3 (11.54%) IT Support
6 3 (11.54%) IT Support Analyst
6 3 (11.54%) Programme Manager
6 3 (11.54%) Service Manager
6 3 (11.54%) Support Analyst
7 2 (7.69%) Management Consultant
7 2 (7.69%) Service Management Consultant
8 1 (3.85%) Commercial Analyst
8 1 (3.85%) Environment Delivery Manager
8 1 (3.85%) Field Engineer
8 1 (3.85%) IT Engineer
8 1 (3.85%) IT Security Analyst
8 1 (3.85%) ITSM Consultant
8 1 (3.85%) Security Analyst
Libraries, Frameworks & Software Standards
1 3 (11.54%) CSS
1 3 (11.54%) HTML
1 3 (11.54%) XML
2 2 (7.69%) .NET
2 2 (7.69%) REST
2 2 (7.69%) SOAP
Miscellaneous
1 6 (23.08%) CMDB
2 4 (15.38%) iPhone
3 2 (7.69%) Management Information System
3 2 (7.69%) Product Ownership
4 1 (3.85%) Blackberry
4 1 (3.85%) Cloud Security Posture
4 1 (3.85%) iPad
4 1 (3.85%) Security Operations Centre
4 1 (3.85%) Security Posture
4 1 (3.85%) Self-Motivation
Operating Systems
1 7 (26.92%) Apple iOS
2 5 (19.23%) Windows
3 4 (15.38%) Windows 10
4 3 (11.54%) Android
5 1 (3.85%) Linux
5 1 (3.85%) Unix
5 1 (3.85%) Windows Server
Processes & Methodologies
1 16 (61.54%) ITIL
2 13 (50.00%) Service Management
3 6 (23.08%) Customer Service
4 5 (19.23%) Incident Management
4 5 (19.23%) Problem-Solving
5 4 (15.38%) Agile
5 4 (15.38%) Project Management
6 3 (11.54%) Continuous Improvement
6 3 (11.54%) Data Management
6 3 (11.54%) Process Management
6 3 (11.54%) Project Delivery
6 3 (11.54%) Service Delivery
6 3 (11.54%) Stakeholder and Relationship Management
6 3 (11.54%) Stakeholder Management
7 2 (7.69%) Analytics
7 2 (7.69%) Business Intelligence
7 2 (7.69%) Coaching
7 2 (7.69%) Requirements Gathering
7 2 (7.69%) User Experience
8 1 (3.85%) Change Management
Programming Languages
1 3 (11.54%) JavaScript
1 3 (11.54%) SQL
Qualifications
1 6 (23.08%) Security Cleared
2 4 (15.38%) SC Cleared
3 3 (11.54%) Degree
3 3 (11.54%) DV Cleared
4 1 (3.85%) CISM
4 1 (3.85%) CompTIA CySA+
4 1 (3.85%) CompTIA Security+
4 1 (3.85%) GCIH
Quality Assurance & Compliance
1 3 (11.54%) Disclosure Scotland
1 3 (11.54%) SLA
2 2 (7.69%) QA
3 1 (3.85%) Accessibility
System Software
1 8 (30.77%) Active Directory
2 3 (11.54%) BitLocker
3 1 (3.85%) Virtual Machines
Systems Management
1 3 (11.54%) Jamf Pro
2 1 (3.85%) Microsoft Intune
2 1 (3.85%) Nessus
2 1 (3.85%) Observium
Vendors
1 10 (38.46%) ServiceNow
2 7 (26.92%) Microsoft
3 4 (15.38%) Apple
4 3 (11.54%) Citrix
5 2 (7.69%) Mitel
6 1 (3.85%) Avaya
6 1 (3.85%) Cisco
6 1 (3.85%) Equitrac
6 1 (3.85%) Extreme Networks
6 1 (3.85%) ForeScout
6 1 (3.85%) Fortinet
6 1 (3.85%) Oracle
6 1 (3.85%) Palo Alto
6 1 (3.85%) SolarWinds
6 1 (3.85%) Zscaler