1 to 25 of 338 ITSM Jobs

build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving IT service excellence and process improvement initiatives for our clients. Reporting to the Head of Technical … Knowledge, Skills and Experience (Essential) Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred. Certification in IT service management frameworks such as ITIL Foundation, ITIL Practitioner, or ITIL Expert. Proven experience (10 + years) working as an ITSM consultant or in a similar … role, with a track record of successful ITSM process design and implementation. In-depth knowledge of IT service management principles, methodologies, and best practices. Strong analytical skills with the ability to assess complex ITSM challenges, identify root causes, and develop effective solutions. Excellent communication and interpersonal skills, with the ability more »

Networking Site Recovery (ASR) Storage Templates (JSON) Defender for Cloud and Endpoint knowledge of a scripting language (PowerShell, Bash, Azure Cli) with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). with Azure DevOps – deploying Infrastructure using CI/CD pipelines have worked with infrastructure-as-code more »

ARM Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure more »

Ability to create and run reports • Awareness of Change and Release Management • Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management • Excellent organisational skills and able to take a methodical approach • Excellent customer service skills • Strong and confident presentation skills • Professional verbal and written communication more »

targets ensuring that specific KPI’s are being met Support internal IT colleagues and customers as required Strong adherence to and use of the ITSM Service Desk toolset ensuring that administration of tickets is always completed on time and kept up to date. Documentation Ensuring systems are documented appropriately according more »

systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »

the Whiteley area. The successful individual will be responsible for: Managing the tactical day to day running of a complex and operationally critical IT Service Management team. Identifying and managing problems, risks and issues associated with the running of a 24/7 operation in order to meet our customers more »

of successfully recruiting and retaining high calibre employees. Strong technical background, with the ability to challenge technical resources (internal and external suppliers). ITIL\ITSM accreditation or similar qualifications. Experience with cloud technologies, such as Office 365 (inc SharePoint) and Azure. Experience or knowledge equivalent to dealing with M&A more »

an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT Service Management (ITSM) Lead to drive and operate … service management across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in IT Service Management roles Extensive experience in the design and delivery of ITIL-based service management practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »

in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions, bugs, and other issues. Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata & term store, and custom web more »

the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »

the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic more »

continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and more »

continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and more »

continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and more »

Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory more »

to work under pressure to reactive support situations Desirable Training of end users both technical and non- technical informatics solutions Experience of maintaining appropriate ITSM software Personal Attributes Essential Ability to work under pressure to agreed timescales and in a busy environment Ability to organise and prioritise own workload effectively more »

Cisco CCNA/Comp Network+) '€¢Good documentation skills, specifically with regards to internal and customer processes. '€¢Knowledge or experience using BMC Remedy or another ITSM tool. '€¢Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS more »

Cisco CCNA/Comp Network+) Good documentation skills, specifically with regards to internal and customer processes. Knowledge or experience using BMC Remedy or another ITSM tool. Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS more »

O365, Operating system. Windows 11, Mac OS, JAMF technologies. Strong proficiency in image creation, customization, and application packaging is an added advantage Knowledge of ITSM tools, Service Now Excellent troubleshooting skills with the ability to diagnose and resolve complex issues. Strong communication skills to collaborate effectively with cross-functional teams more »

Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring that information held is accurately updated, maintained and actioned appropriately Troubleshooting incidents through to resolution; escalating where necessary Providing IT support to more »

experience, engendering cross-discipline interaction Build and release engineering principles and controls applied consistently and pragmatically Incident and change management Skills Required Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Enhanced collaboration and communication skills Strong problem more »

technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »

Good working knowledge of Microsoft Active Directory, SCCM, InTune, ATP/MDE or other Endpoint/MDM management systems Demonstrate knowledge of using IT Service Management systems for call logging, reporting and escalation Skills/Abilities Essential Organisational and Planning skills. Able to multi-task, prioritise and ensure parallel delivery more »