Customer Service Contracts in Dudley

Customer Service
West Midlands > Dudley

The table below provides summary statistics for contract job vacancies advertised in Dudley requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 1 - -
Rank change year-on-year - - -
Contract jobs citing Customer Service 2 0 0
As % of all contract jobs advertised in Dudley 100.00% - -
As % of the Processes & Methodologies category 100.00% - -
Number of daily rates quoted 2 0 0
10th Percentile £317 - -
25th Percentile £333 - -
Median daily rate (50th Percentile) £369 - -
75th Percentile £408 - -
90th Percentile £426 - -
West Midlands median daily rate £313 £400 £246
% change year-on-year -21.88% +62.44% +64.17%

All Process and Methodology Skills
Dudley

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Dudley.

Contract vacancies with a requirement for process or methodology skills 2 5 2
As % of all contract IT jobs advertised in Dudley 100.00% 83.33% 66.67%
Number of daily rates quoted 2 5 2
10th Percentile £317 £157 £376
25th Percentile £333 £180 £407
Median daily rate (50th Percentile) £369 £210 £468
Median % change year-on-year +75.60% -55.08% -
75th Percentile £408 £388 £532
90th Percentile £426 £455 £565
West Midlands median daily rate £500 £520 £495
% change year-on-year -3.85% +5.00% +16.53%

Customer Service
Job Vacancy Trend in Dudley

Job postings citing Customer Service as a proportion of all IT jobs advertised in Dudley.

Job vacancy trend for Customer Service in Dudley

Customer Service
Contractor Daily Rate Trend in Dudley

3-month moving average daily rate quoted in jobs citing Customer Service in Dudley.

Daily rate trend for Customer Service in Dudley

Customer Service
Contractor Hourly Rate Trend in Dudley

3-month moving average hourly rates quoted in jobs citing Customer Service in Dudley.

Hourly rate trend for Customer Service in Dudley

Customer Service
Co-occurring Skills and Capabilities in Dudley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (50.00%) OpenEdge
Business Applications
1 1 (50.00%) MFGPRO
1 1 (50.00%) Sage 50
General
1 1 (50.00%) Social Skills
Job Titles
1 1 (50.00%) Administrator
1 1 (50.00%) Lead
1 1 (50.00%) Service Desk Team Leader
1 1 (50.00%) Team Leader
1 1 (50.00%) Technical Leader
1 1 (50.00%) Technical Team Leader
Miscellaneous
1 1 (50.00%) Client/Server
Operating Systems
1 1 (50.00%) HPUX
1 1 (50.00%) Linux
1 1 (50.00%) Red Hat Enterprise Linux
1 1 (50.00%) Unix
1 1 (50.00%) Windows
Processes & Methodologies
1 1 (50.00%) BCP
1 1 (50.00%) Business Continuity
1 1 (50.00%) Business Continuity Planning
1 1 (50.00%) Customer Experience
1 1 (50.00%) Disaster Recovery
1 1 (50.00%) ERP
1 1 (50.00%) ITIL
1 1 (50.00%) ITSM
1 1 (50.00%) Service Delivery
1 1 (50.00%) Service Management
1 1 (50.00%) Systems Analysis
1 1 (50.00%) Ticket Management
Vendors
1 1 (50.00%) HP
1 1 (50.00%) Progress
1 1 (50.00%) QAD
1 1 (50.00%) Red Hat