76 to 100 of 198 Customer Service Jobs in the East Midlands

Job summary An exciting opportunity has arisen at Kettering General Hospital NHS Foundation Trust for a Service Desk Analyst. The primary purpose of the role is to provide First Line support services for ICT users and systems throughout the Trust and its peripheral sites. The post holder will be … an integral team member of the ICT Service Desk Support Team who provide a customer sensitive and responsive support, fault resolution, advice and technical support services, which ensures the maximum availability, performance and utilisation of information systems for the Trust directorates customers/clients. The post holder will … solving and ensuring agreed procedures and standards are met. Main duties of the job To provide a call logging and 1st Line incident resolution service and a local service to customers installing, supporting, and developing the use of Digital facilities throughout the Trust. Provision of a 1st Line more »

Field-Based Forklift Service Engineer Location: Nottingham and surrounding areas Are you a skilled and experienced Field-Based Forklift Service Engineer with a passion for engineering? Join Jungheinrich, a global leader in material handling equipment and solutions. We are currently looking for a Field-Based Forklift Service … on a variety of Jungheinrich equipment Carrying out a range of diagnostics Ensure strict adherence to health and safety regulations a Maintain documentation of service activities, including reports on repairs, inspections, and preventive maintenance. Communicate with customers on-site ensure a high level of customer satisfaction. Qualifications and … a Mechanical or electrical engineering role Experience with diagnostics Full UK Drivers Licence Excellent problem-solving skills and attention to detail. Effective communication and customer service skills. Ability to work independently and manage time effectively while in the field. Benefits: 25 days holidays, plus 8 bank holidays Stakeholder more »

of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role! Join one of Nottingham's leading employers catering to thousands of users, where you'll be a … contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering … small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new systems and tools. more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »

new requirements. You will be support the efficient scoping, creation and training for clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will work with the Lead Digital Trainer on improvement projects, supporting as SME where appropriate. Travel to the hospital site will … sense of belonging working for Kettering and Northampton General Hospitals. Job description Job responsibilities Main Duties Using your knowledge to provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue … provide cover as and when required. Proactive approach to addressing identified training issues and retraining where necessary. Performance Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness more »

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on more »

Senior Service Desk Analyst – Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever … thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you’re passionate about technology and ready to lead a high performing team, this could be your … a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and more »

full-time on-site IT Hardware Support Technician based in Derby. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot … regular working hours on a rotational basis. * Coordinate with vendor support to resolve problems and incidents efficiently. * Schedule and perform preventative maintenance tasks during customer site visits. * Conduct troubleshooting and performance tuning activities as required. * Apply patches, updates, and upgrades to server hardware and compute systems. * Generate necessary documentation … of complex IT hardware problems, recommending and implementing corrective solutions as necessary. * Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management * Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and more »

to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited … Installation of authorised software to end user devices. Hardware and user onboarding, off-boarding and de-provisioning. Essential Skills & Experience: Proven experience in a service desk BAU environment Windows and Mac operating systems Strong troubleshooting and problem-solving skills. Ability to work both independently and as part of a … team. Excellent communication, customer service and interpersonal skills. Previous experience in a similar role. If you are suitable and interested in this opportunity, then please apply or send your CV directly to Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy. more »

rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited … Installation of authorised software to end user devices. Hardware and user onboarding, off-boarding and de-provisioning. Essential Skills & Experience: Proven experience in a service desk BAU environment Windows and Mac operating systems Strong troubleshooting and problem-solving skills. Ability to work both independently and as part of a … team. Excellent communication, customer service and interpersonal skills. Previous experience in a similar role. If you are suitable and interested in this opportunity, then please apply or send your CV directly to philipmeehan@spectrumit.co.uk Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to more »

off the other technicians in the team. Role Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer Documenting calls on more »

Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers … is not a IT/Tech support related function. Technical Support Team Manager key job details: The ideal candidate will have a passion for customer service, a strong technical background, and exceptional leadership skills. As the Technical Support Team Manager, you will play a pivotal role in ensuring … that customers receive timely and effective technical assistance, fostering strong relationships and driving customer satisfaction. Technical Support Team Manager key responsibilities: Lead and manage the technical support team, providing guidance, support, and mentorship to team members. Oversee the day-to-day operations of the technical support department, ensuring efficient more »

and excellent benefits. The role of IT Support Engineer is essential in ensuring a professional reputation is upheld within the IT department, through excellent customer service and expert technical support. In your first few weeks in this IT Support role, you can expect to: Assist in the continuing more »

equipment. In 2018 we established ourselves as a manufacturer with our own Aegis, Fortis and Parvis machinery range, whilst continuing to deliver high quality service support for metal detection, X-ray and static/dynamic weighing systems supplied by other manufacturers. The Role We are seeking a hands-on … Commissioning Engineer to join our expanding manufacturing and service delivery team in a hybrid factory/field role. Working from both our Rushden production facility and remotely at customer sites within the U.K., you would ideally be located in the Northamptonshire area. The role will support pre-delivery … process inspection machinery solutions in readiness to carry out field based commissioning work, with occasional other PPM/maintenance and repair work tasks at customer sites around the UK, predominantly in the London, South and Midlands regions, but with the potential to travel further afield as required. The role more »

for all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers more »

to our clients. We are a kind, caring, and passionate team of people who value hard work, dedication to finding solutions and delivering exceptional customer satisfaction. We believe in the power of collaboration, personal growth and continuous learning to ensure were keeping ahead of the click and creating work … in project execution and delivery. Implement best practices and lessons learned into future projects. Client Satisfaction : Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive engagement. Knowledge & Experience To be successful in this role you will possess the following: Essential This role is … software development methodologies. Innovative Thinking : Creativity and the ability to think outside the box in proposing solutions and improvements to project processes and outcomes. Customer Service Orientation : A strong focus on client satisfaction, with the ability to build and maintain positive relationships with clients and ensure their needs more »

a luxury hotel near Towcester, South Northamptonshire. We are seeking a Junior Receptionist with oodles of people skills, someone who might come from a customer service background, preferably a customer facing role. Salary c.£23500-£25000 DOE + overtime + excellent benefits. Rota 5 out of … hotel reception Can work as part of a team and build professional working relationships Could have experience working in a luxury environment within a customer facing role Should be able to produce evidence of stable employment history in the form of an up to date CV and references Must more »

your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including – Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for … to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End … forward change at Buzz’s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven more »

Job summary An exciting opportunity has arisen within the Northamptonshire Continuing Healthcare Service for a Band 3 Administrator. The ideal candidate will have proven experience of working in a busy administrative function and ideally suit an administrator who wishes to providing support to patients and their families. Excellent oral … packages are essential. Main duties of the job To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated … Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required. Collation and preparation of relevant documentation in support of service delivery. To support clinical brokerage function in the setting up of care packages, as required. Responsible for organising meetings for the department, minute taking more »

your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes. Key Responsibilities Your responsibilities as the 1st line IT Technician are: Acting as a first point of contact … similar IT role Strong knowledge of Windows operating systems and Microsoft Office applications Basic understanding of networking principles and troubleshooting techniques Excellent communication and customer service skills Ability to work independently Strong problem-solving skills and attention to detail Benefits Salary up to £30,000 Opportunities for career more »

we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due … of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven … customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with more »

Loans and work experience opportunities for adults and young people. As the ICT Co-ordinator your duties will include; Providing a quality ICT support service to both learners and staff Maintaining and developing the organisations website, hardware, software, network, and other computing equipment. Providing personal user support and help … desk service to all users, at various levels Maintaining the company intranet and update as and when required using SQL, HTML and ASP Monitoring the systems performance and undertake maintenance and upgrades that are required. Ensuring that the IT function is GDPR compliant Maintaining regularly audit and update all … you MUST have the following: Recent and relevant experience in a 1st/2 nd/3 rd Line ICT Support role with excellent customer service skills Experience of Microsoft Server and Office 365 Advanced knowledge of Microsoft Operating Systems and common applications (particularly Microsoft Word, Excel, Access more »

deliver control system solutions to the water industry, including the management of asset replacements for control systems across the UK. The Company operates a customer focused, strong people-first culture, supplying a global market through industrial verticals. Some of Your Key Duties Include: You will be leading a department … established and reputable leading manufacturer of reliable high-quality low voltage assemblies and control systems. Blackburn Starling offers a complete range of maintenance and customer service support programmes tailored to suit our specific customer requirement across the UK. Blackburn is part of the RSE group of companies more »

Service Engineer - Electronics/Electrical Northampton Total Package - £42 - £47k p/a Are you an experience Service Engineer or Test Engineer who would be interested in a service role for a test equipment manufacturer. They are involved in test system design, build, fixturing, and software, ensuring … quality products and services for global clients across various sectors. Job Purpose: As a Service Engineer, you will collaborate with our existing team to deliver and support Electronic Test Systems. Your role involves gaining proficiency with FLEX test systems, conducting on-site and in-house calibration of customer … diagnosing test system/application issues. General Description: You will learn to support electronic test applications, run test programs using LabVIEW and TestStand, and service test systems at customer premises across the UK and Europe. We provide comprehensive training in test system architecture, fault finding, instrument calibration, LabVIEW more »