1 to 25 of 38 Customer Service Jobs in Leicestershire

Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates … seamless recruitment process. This role requires excellent communication skills, a client-focused mindset, and the ability to handle multiple tasks efficiently. **Key Responsibilities:** 1. **Customer Service:** - Serve as the primary point of contact for clients and candidates, providing outstanding support via phone, email, and live chat. - Address inquiries … Candidate Relationship Management:** - Build and maintain strong relationships with clients and candidates to understand their needs and expectations. - Gather and analyze feedback to improve service delivery and customer satisfaction. - Proactively reach out to clients and candidates to provide updates and gather insights. 4. **Administrative Duties:** - Prepare and maintain more »

payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred acquirer for European payment solution providers. … re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be … responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of more »

provide users support in a Microsoft environment (Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall). The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service … with exposure to supporting a broad range of predominantly Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. So if you have strong customer service experience, great telephone manner and knowledge of IT maintenance and Security then we can offer you a great chance to move your … to day work. This will involve supporting external clients in their day jobs. WE NEED YOU TO HAVE… Good academic background in IT Excellent customer service skills Excellent telephone manner Some knowledge of Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. Clear Communication skills TO BE more »

provide users support in a Microsoft environment (Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall). The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service … with exposure to supporting a broad range of predominantly Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. So if you have strong customer service experience, great telephone manner and knowledge of IT maintenance and Security then we can offer you a great chance to move your … to day work. This will involve supporting external clients in their day jobs. WE NEED YOU TO HAVE… Good academic background in IT Excellent customer service skills Excellent telephone manner Some knowledge of Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. Clear Communication skills TO BE more »

a vital role in delivering the best outcomes for us and our customers. We are looking for colleagues who are passionate about providing excellent customer service, have outstanding communication skills and a high attention to detail to deliver a seamless and memorable experience for our customers following a … road traffic accident. Job Details Accurately logging the first notification of motor claims, including setting clear expectations of the service journey with the customer's Proactively managing a portfolio of claims that you have registered and carrying out initial investigations on both first-party and third-party claims … correct liability decision on every claim, as well as identifying indemnity issues and managing resolutions Having difficult conversations with customers about liability decisions preventing customer complaints Skills we would love you to have Claims, insurance or robust customer service experience Strong decision-making and influencing skills Outstanding more »

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in … East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for … our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service more »

Field Service Engineer Leicester (Midlands) £35,000 to £42,000 Basic + Specialist Training + Bonus (£000's) + Company Car + Healthcare + Stability + Benefits = £50'000 Package Receive continuous training to become a technical expert working for a company at the forefront of technology in the … scientific and medical industry. Great opportunity to join a world leading company where you'll be continually growing and developing as a field service engineer. Work for this market leading company who specialise in scientific/medical machinery as well as instrumentation, calibration and analytical equipment. Due to continued … growth they are looking to recruit a field service engineer who is looking to become a technical expert within a high tech industry. This is a great opportunity to receive specialist training in an exciting industry! Your role will include: * Field Service Engineer role covering mostly a regional more »

Monday Friday £28,000 + Commission If you are currently working in sales but fed up with cold calling and prefer to sell through service, then we have perfect role for you! My client, a British manufacturer offering bespoke solutions to companies across the UK is now looking to … obtaining order information for forwarding onto Production team Keeping accurate records on CRM system Supporting external field sales team Supporting production team Delivering excellent customer service The candidate Previous experience working with a technical product or service Strong customer service skills The ability to understand … a technical product or service Ability to read technical drawings is advantageous but not essential Must have great attention to detail and a willingness to learn Strong communication skills both written and verbal Happy to work from the office full time Interested in finding out more? Please click apply more »

timely order processing and shipment to customers. Email Marketing: Support email marketing initiatives by managing email campaigns, creating engaging content, and monitoring campaign performance. Customer Service: Provide excellent customer service by responding to inquiries, resolving issues, and addressing customer concerns promptly and professionally. Usually this more »

eliminating the need for stamps and stencils. We are committed to providing the best systems at a fair and competitive price, along with exceptional customer service and support. Role Description This is a full-time hybrid role as a Field Service Technician at REA JET - UK & Ireland. … As a Field Service Technician, you will be responsible for installation, maintenance, and repair of our coding and marking systems at customer sites. Your day-to-day tasks will include troubleshooting, equipment testing, providing technical support, and training customers on the use of our systems. This role will … be based out of our Hinckley office, with an expectation to travel to customer sites around the country as required. Qualifications Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to work independently and remotely Strong organizational and time management skills Valid driver more »

small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with … a focus on tackling more complicated customer issues passed through from the first line support team as part of a tiered response team to provide efficient assistance to customers. There will be a focus on joining of developing both product and technical skills to be able to resolve complex … collaborative approach, so a team player mentality and a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating more »

and fuel/expenses will be paid by the business. The purpose of the role is to design bespoke fire alarm solutions and write customer proposals. What are the benefits? The benefits for this position include: 25 Days annual leave plus statutory holidays. Company Pension Scheme. Hybrid working and … necessary. Ensuring that all designs and proposals meet with the relevant standards and regulations at the time of writing. Provide excellent technical information and customer service to all external and internal stakeholders. Essential Skills Experienced Fire Design Engineer (FIA Design qualification or similar). A full clean UK … Technical knowledge of fire systems such as Hochiki, Gent, Advanced or Ziton. The ability to pass vetting and security clearance checks. Desirable Experience Excellent customer service and communication skills. Previous experience within a similar role dealing with contractors and end users. Training Full training provided 'on the job more »

PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customer service Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »

our employees. Our common goal is to implement outstanding and innovative projects worldwide. Job Description We have a great opportunity for an experienced Field Service Engineer to join our team focusing on Customer Support activities. We are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction. Activities will include: planned preventative maintenance as part of pre-agreed service contracts, this will involve changing out worn parts and checking associated components for wear and tear on both mechanical and … electrical systems produce timely and detailed service reports related to BEUMER sortation and material handling equipment supporting installation projects, modernisations and warranty work attend breakdowns with the ability to troubleshoot, test and repair technical equipment operational and residential site cover working individually and as part of a team on more »

Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and … environment legislation, engineering and customer standards. You will provide operational leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a … manner which meets or exceeds customer expectations and adopts a right first time approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to more »

the Moguntia Food Group UK which includes Moguntia Food Ingredients and Hay Hampers. Our employees are the groups most valued asset. We are very customer centric Our customers are heart of everything we do As ONE team we work together towards the success of those customers Job Role Liaise … between our UK, Austria, Germany & European Manufacturing Partners Customer centric, requires interaction between Manufacturing sites & UK retail customers. Travel approximately once a month, focusing on our main European sites & UK site in the North East. You will manage our Food Safety Co-ordinator You will hold the responsibility of … Work closely with the Product Development Team to deliver products to launch with support on the end-to-end process; inclusive of supporting with customer meetings and visits. Lead & Support sites during customer audits and technical visits. Facilitate investigations into non-conformance, including detailed investigation and providing support more »

with REVIEWS.io, a rapidly growing tech company based in Leicester City Centre. Role When AppHub’s customers have questions they will contact you in Customer Support. As Junior Customer Support Advisor you will help people quickly and as expertly as possible. This requires a logical brain and the … on your feet using your thorough knowledge of the products. What you’ll do: ● Responding to inquiries via live chat and calls ● Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout. ● Escalate complex issues to senior … Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies. What you’ll need: ● Customer service experience preferred ● Interest in tech beneficial ● GCSE’s in English and Maths ● Good communication skills ● Confident with typing skills Training Velocity apprenticeship more »

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on more »

and excellent benefits. The role of IT Support Engineer is essential in ensuring a professional reputation is upheld within the IT department, through excellent customer service and expert technical support. In your first few weeks in this IT Support role, you can expect to: Assist in the continuing more »

your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes. Key Responsibilities Your responsibilities as the 1st line IT Technician are: Acting as a first point of contact … similar IT role Strong knowledge of Windows operating systems and Microsoft Office applications Basic understanding of networking principles and troubleshooting techniques Excellent communication and customer service skills Ability to work independently Strong problem-solving skills and attention to detail Benefits Salary up to £30,000 Opportunities for career more »

IT Incident Manager Are you ready to take charge of IT incidents, problems, and service requests? I am seeking a dynamic individual to join a team as an IT Incident Manager. In this pivotal role, you'll play a crucial part in ensuring the smooth operation of IT services … by managing incidents, problems, and service requests effectively. Key Responsibilities for the IT Incident Manager: Serve as the primary point of contact during incidents, driving resolution with clear and effective communication. Lead as the Major Incident Manager during outages, providing timely updates and maintaining stakeholder communication. Maintain meticulous documentation … of incidents, problems, and service requests, ensuring quality and completeness. Utilize strong analytical skills to identify trends and patterns in incident and problem data. Coordinate with stakeholders to ensure SLAs and KPIs are consistently met, delivering top-tier support to our business users. Facilitate regular meetings such as outage more »

the UK & worldwide. Your responsibilities will be: Technical services leadership and management across the entire shopping centre. Full accountability for the technical side of service charge budgets, CAPEX, and OPEX. Manage the M&E service providers, oversee shop fits, and ensure Health & Safety compliance. This role offers the … stakeholders, including those at site level and within the asset management team. Self-motivated, with strong leadership and communication skills, while being committed to customer service excellence & NEBOSH qualified. The budget for this role is up to £62,000 dependant on experience, with supporting benefits package. If the more »

a family-run business that specialises in fitted furniture and tailored storage solutions. With over 20 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform … acting as first ‘port of call' for our Installers during live installations and remedial visits. Identify and implement areas of improvement for our Installation Service at a regional level. Support, Coach, and mentor new installers that enter the business. Undertake Site Visit inspections with our customer identifying and … in progress to ensure on site H&S Standard Operating Procedures are delivered by our Installer by completing Health & Safety Audits Ensure all escalated customer complaints are actioned and closed in a timely manner. Attendance at daily and weekly meetings with Divisional Customer Service Advisors to discuss more »

practice. ? Ensure all fleet regulatory vehicle compliance for all periodic requirements such as RFL, MOT, LOLER. ? Administration of maintenance compliance documentation including PMI, MOT, service events. ? Ensure Operator license compliance obligations in line with the restricted license held by Nationwide Platforms ? Lead and support the location transport team to … communication skills and the ability to work with people at all levels. ? Ability to improve and develop current policies and procedures. ? Demonstrable communication and customer service skills. ? Analytical strengths with ability to multitask, prioritise workload and problem solve. ? Knowledge of the FORS standard and requirements. ? Previous experience in more »

all fleet regulatory vehicle compliance for all periodic requirements such as RFL, MOT, LOLER. ? Coordination and administration of maintenance compliance documentation including PMI, MOT, service events. ? Adherence of Operator license compliance obligations in line with the restricted license held by Nationwide Platforms ? Lead and support the location transport team … communication skills and the ability to work with people at all levels. ? Ability to improve and develop current policies and procedures. ? Demonstrable communication and customer service skills. ? Analytical strengths with ability to multitask, prioritise workload and problem solve. ? Knowledge of the FORS standard and requirements. ? Previous experience in more »