Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDelivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDelivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »
to operational and administrative teams within the IPP service. In conjunction with their team of operational managers, the successful candidate will lead and deliver service improvement and transformation projects which will improve the quality, access and experience of private healthcare for all service users within the hospital. They … international and private patient services is desirable but not essential for this role. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, complex stakeholder management and the ability to work well within a large multidisciplinary team. They will have strong … commercial acumen and be driven to learn and innovate within a fast-paced, customer service focused environment. They will be committed to working cross-culturally, to learning more about the diverse patient groups referred to the Evelina London and to ensuring services are designed and adapted to meet the more »
Job summary The community rapid response team is part of the 2-hour Urgent Community Response service. This is an admission avoidance service for people in the community experiencing a sudden deterioration in health and wellbeing. Main duties of the job Due to maternity leave we are seeking to … clinical decision making and differential diagnosis for a range of common acute and chronic conditions. Candidates must also have an interest and experience in service development and leadership. The role involves visiting people in their own home, who require urgent assessment and intervention with a view to preventing unnecessary … advanced clinical assessment and decision-making skills and apply a broad range of clinical knowledge and interventions. They will provide leadership support, contribute to servicedelivery and supervise junior members of the team. Due to maternity leave there is an upcoming 12-month fixed-term vacancy within the more »
West Midlands, United Kingdom Hybrid / WFH Options
National Highways
Digital Services Manager Operational Technology Hybrid - Birmingham/Manchester/Leeds/Bristol with some travel The Digital Service Manager - Operational Technology is accountable for the service strategy, design, operation, and continuous improvement for nominated National Highways Digital Services with overall accountable across all aspects to operate the … nominated Digital Service and employed Capabilities (people, process, technology, suppliers, and data/information). You will lead a team of servicedelivery professional and work with Service Managers, Portfolio and Capability Owners, Centres of Excellence and Suppliers to ensure that the digital service business … goals are met and will authorise changes to service provision, strategy and contribute to audit, risk evaluation and adherence to standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based) and will include more »
culture, processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to ServiceDelivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be … closed early if receive lots of applications. Main duties of the job The role also provides critical support to the delivery of major service initiatives, required by the Group. This will include: A senior member of the ICT team leading a team of skilled Technology support and deliverymore »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Xpertise Recruitment
ServiceDelivery Manager - IT Security - West Midlands (Hybrid) - £65k - £70k + Car Allowance + 15% bonus ServiceDelivery | Risk | Governance | Compliance | Cyber Essentials | PCI DSS | ISO27001 Salary: £65,000 - £70,000 Location: West Midlands (Hybrid) Are you an experienced ServiceDelivery professional, looking for … and deliver security training for the organisation to improve the security knowledge and awareness of your colleagues. You will be able to demonstrate a service improvement mindset and an ability to manage 3 rd party stakeholders. Key Responsibilities Take the lead on the company's UK Cyber Security Services … suppliers and colleagues and leading business reviews Oversee security expenditure to ensure financial targets are met The Ideal Candidate Demonstrable experience in a similar ServiceDelivery or Security role (5+years) Ability to multitask with excellent organisational skills Strong communication skills with ability to engage stakeholders at all levels more »
Employment Type: Permanent
Salary: £65000 - £70000/annum Car Allowance & 15% Bonus
Excellent opportunity for ServiceDelivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End … User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities ServiceDelivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any servicedelivery issues Responsible for maintaining a healthy relationship … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »
IT ServiceDelivery Manager/Support Manager 2 days per week in Chesterfield, 3 days per week remotely Inside IR35 Gerrard White is currently seeking an IT ServiceDelivery Manager/Support Manager for an initial three month contract term for one of the UK's … available for work for the next three months. The role will be based within the Infrastructure Team focusing on running the team and department, servicedelivery management, asset management as well as overseeing a 24*7 monitoring team. Suitable candidates must have demonstrable experience within a similar infrastructure … servicedelivery/support management role. more »
University Hospitals Birmingham NHS Foundation Trust
our people are allowed to thrive within their roles by providing better and productive ways of working. You will have responsibility for Problem Management, Service Transition, and Continuous Service Improvement (CSI) on behalf of IT Services. We are looking for an experienced Service Transition & Improvement Manager. If … this is you, please see the Skills for the Information Age (SFIA) aligned Job Description with emphasis on Service acceptance, Problem management, and Business process improvement. We are looking for someone to help us improve our digital maturity, reduce demand, and decrease incidents giving our colleagues a better digital … employee experience (DEX). You will be responsible for analysing data, identifying repeat problems, and facilitating solutions. You will be accountable for ensuring formal service acceptance criteria whilst providing leadership to colleagues who you will advise and support as they prioritise organisational capabilities and apply service improvements. You more »
ServiceDelivery Manager (SDM- Hybrid) Islington, UK Monday to Friday Full Time, Permanent 37.5hrs per week £33-35,000 The ServiceDelivery Manager (SDM) is responsible for the performance & achievement of SLAs within a specific area, providing leadership to a team of Health Practitioners (HPs) and … contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management. An effective ServiceDelivery Manager must demonstrate the following skills/behaviours:- Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible … of SLAs and KPIs. Monthly 1-2-1 with team members. Cascading information to Team Members through Daily meetings/huddles with all staff3 Delivery of monthly team meetings including operational updates. To promote joint working and maximise the local relationshipsClinical and Non Clinical employees alongside theengagement structure. Responsible more »
want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented ServiceDelivery Analyst to join our dynamic team at eflow Global. The ServiceDelivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) ServiceDelivery Analyst (Current Role): Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
Role : ServiceDelivery Manager Location : Staines-Upon-Thames Salary : Up to £50,000 Hybrid : 2 days on site per week A key client of ours reached out today looking to fill an urgent ServiceDelivery Manager position on a Permanent basis. This is ideal for someone … ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful ServiceDelivery Manager will be professional and diplomatic and have a client awareness. The company are based in Staines-upon-Thames and they work … Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem oriented, solution driven Strong relationship builder across teams and departments Experience delivering service improvements Application support more »
to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Must be … a UK Citizen OR have been in the UK for 5 years Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring … seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. more »
Royston, Hertfordshire, South East, United Kingdom
Johnson Matthey Plc
Vacancy: Operational IT Service Manager Location: Chilton Job Family: Service Management and ITIL As the Operational IT Service Manager, you will have full responsibility for the delivery and quality of 'live' IT services at assigned locations. The standard of IT services is documented within agreed KPIs … and Service Levels. The OSM has responsibility for the day-to-day management and service delivered by the Support Services team at assigned locations. Your responsibilities: Deliver services within the JM IT Service Management Framework, ensuring adherence to established processes and procedures to maintain efficient and effective … IT service delivery. Build and maintain strong working relationships with business stakeholders, acting as a vital liaison between the business and IT Operations to ensure alignment of IT services with business needs and objectives. Take responsibility for the overall IT servicedelivery within managed locations, consistently meeting more »
Solihull, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/ServiceDelivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either ServiceDelivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »
Leicester, Leicestershire, East Midlands, United Kingdom
NetworkPlusServices
ServiceDelivery Manager Our Role As a ServiceDelivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the ServiceDelivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »
National Highways have an excellent opportunity for a ServiceDelivery Manager join our team in the North West region. The ServiceDelivery Manager will oversee and control the delivery of maintenance and repair works across the Region, ensuring all activities, whether routine or reactive, meet … clean driving licence to be considered for this position and during employment. What youll be leading on Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the … chain to develop and implement remedial action plans. Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, controlling and approving spend against the budget, in line with agreed approvals and escalation processes. Ensure cyclical and reactive maintenance work more »
Key Responsibilities: The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers Must understand … agreed in SOW Build the SIAM Target Operating Model, align roles, interfaces with the relating functions Analyse, understand and continuously manage interdependencies within the Service Providers for smooth Operations Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers, customer strategy and act … as a face of the customer to the Service Providers Handle Dispute Management & Escalation Management to ensure smooth Operations Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance more »
Templeton and Partners are on the look for a Service Introduction Delivery Manager to join one of our clients with a large presence within the Telco space. Duration: 6months initial with extensions Location: London or Leeds Work Structure: Hybrid (2days in office) What you’ll do As an … experienced Service Introduction Delivery Manager within our clients Group Service Management organisation, who will be responsible for the delivery of Operational and Support Readiness of new Products and Services across the business. Working as part of the GSM Transformation organisation, you will also contribute to Service … have high visibility within the business: you will be working with all parts of the organisation coordinating end-to-end Operational and Support readiness delivery across their Technology Service Management roadmap priorities. It is a challenging and rewarding role, and you will need to be self-motivated and more »
Head of IT ServiceDelivery – Law Firm – London £110-120k per annum For this role candidates MUST have previously worked at a Law firm, remote working, 2 days per week in the office. This role leads the IT servicedelivery capability across all of the … global offices, with direct accountability for: excellent support to partners and staff in accordance with IT service management procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the … regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. To be a part of the Global IT Leadership Team, and to work in close partnership with more »
Head of IT ServiceDelivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. … Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are delivered to the highest possible standard … across all region To ensure that the global ServiceDelivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT and business performance, as part of more »
Job summary To manage the Network Planning Department: To manage a team of scheduler compilers and support the ServiceDelivery Director by: planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating sites etc. work with TfGM to … services operated work with all departments to manage the smooth introduction of franchised bus services and subsequent contract changes to strict deadlines work with ServiceDelivery Team devising proposals to submit to TfGM to improve service reliability in the face of increased traffic congestion, changes to road … all aspects of the planning and introduction of franchised bus services are executed to the satisfaction of both parties, within agreed deadlines; Ensuring that ServiceDelivery Managers, Engineering Managers and Network Performance Managers are kept informed of franchised and operational requirements for each new or amended servicemore »
Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to servicedelivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have more »
Lead IT ServiceDelivery Engineer Corsham SN13 Salary £45,000 - £75,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts … Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a Lead IT ServiceDelivery Engineer that brings a methodical and dedicated approach to R&D, problem solving, and are able to act quickly in assessing a … situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Either working alone or part of the team, we want you to come up with solutions that ensure business continuity or more »
As the Technical Service Manager, you will be joining a fast growing business based in Banbury. As the Service Manager, you will play a critical role in ensuring the delivery of high-quality service to their clients. You will oversee the service department, including technical … and customer assistance. This role incorporates both on-site engineering and office based Monday - Friday 9am - 5pm. Key Accountabilities and Responsibilities for the Technical Service Manager Lead and manage a team of service technicians and support staff, providing guidance, training, and support to ensure exceptional servicedelivery Oversee all aspects of service operations, including scheduling, dispatching, and prioritising service requests Provide technical expertise and assistance to clients and internal staff regarding the installation, operation, and maintenance of medical devices. Troubleshoot technical problems and coordinate solutions with manufacturers as needed Coordinate repair and maintenance activities more »