Leicester, Leicestershire, East Midlands, United Kingdom
Network Plus Services Limited
Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and … environment legislation, engineering and customer standards. You will provide operational leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customerservice is critical. You will ensure that work is carried out in a … manner which meets or exceeds customer expectations and adopts a right first time approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to more »
Support company based in Lincoln. Our client is UK’s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the … customer experience at the very core of the company values and encouraging the power of their team '’ we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams!’’ As a 2nd line engineer your role will be a mix of working on … client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line IT Engineer: To provide remote technical support more »
Ashbourne, Derbyshire, East Midlands, United Kingdom
Rea Valley Tractors
Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours: 40 hours per week, Monday to Friday 8am to 5pm … and Denbigh. What we offer Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance About the Role Strong technical skills to carry out PDI, service, and repair work on our full range of JCB agricultural equipment. The role has no direct reports and reports directly to Service Manager. more »
the 2nd Line team that will be responsible for providing 2nd line ICT support for the Group. The 2nd Line team will provide a customer sensitive and responsive support, fault resolution, advice and technical support services, which ensures the maximum availability, performance and utilisation of ICT systems for the … Group. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in ICT Service Delivery, in particular the areas of incident, request, and problem management. You should have excellent interpersonal skills and be comfortable building relationships with customers at all … make recommendations based on analysis of data. You must be able to work under demanding timescales and remain calm under pressure particularly during major service disruptions. There will be a requirement to be part of an on-call 24*7 rota. All new staff will be subject to a more »
Northampton, Northamptonshire, East Midlands, United Kingdom
City Plumbing
#GoWithYourFlow Come and join us as a highly skilled and motivated Platform Operations Manager joining our newly created IT team to help deliver exceptional customer support to our customers and colleagues. This Platform Operations Manager role requires strong leadership skills, technical expertise, and a customer-centric mindset. The … Role: As our new Platform Operations Manager/Service Desk Manager, you will take on a pivotal role in our organisation. Youll lead and manage a brand new team, dedicated to delivering exceptional customer support in a fast-paced and dynamic environment. Your primary responsibilities as Platform Operations … Manager will include overseeing day-to-day operations, ensuring that our support services meet and exceed customer expectations, and continuously improving our service desk processes. Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
IO Associates
Line of Business applications, among others. Our expertise in designing and creating rapid solutions to complex problems, strategic knowledge, comprehensive support, and commitment to customer growth provides tangible value without compromise. We drive innovation by delivering smart, quickly-deployed solutions that transform business and IT ecosystems across companies of … so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level 1 Service Desk Technicians with training, guidance, and escalations. Problem resolution may involve using diagnostic and help request tracking tools and occasionally providing in-person, hands … on help at customer sites, typically 1-2 times a week. Excellent customer-facing skills are essential. Responsibilities - What Will You Be Doing? Operational Management Provide support across the whole line of business to both external and internal customers. Act as an escalation point for advanced or difficult more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Due to continuous growth, we have an … Waste) to join our Sales Team. Technical Sales Representative (Industrial Hazardous Waste) - The Role: To grow Industrial Hazardous Waste Department sales by increasing the customer base and delivering more services to existing customers and to provide an excellent end to end customerservice experience for Enva Specialist … Waste Customers. Technical Sales Representative (Industrial Hazardous Waste) - Key Responsibilities: Maintaining, developing, and expanding the customer base by utilising all commercial opportunities, including opening new customer accounts, and effectively driving lead generation and cold calling activities. Maximising all sales opportunities for the supply of hazardous waste processing solutions more »
Newark on Trent, Nottinghamshire, United Kingdom Hybrid / WFH Options
EMBS Engineering
of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role! Join one of Nottingham's leading employers catering to thousands of users, where you'll be a … contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering … small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new systems and tools. more »
Derby, England, United Kingdom Hybrid / WFH Options
Pax8
Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary. Provide Top-Notch CustomerService: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly. Handle Multiple Tasks: Juggle multiple responsibilities, prioritize … effectively, and maintain a high level of service under pressure. Pax8 , the world’s favourite Cloud Marketplace to buy cloud products is a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. If you want to … Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing server patching, ensuring automated processes are working and issues fixed where needed more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
TPS
are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »
Derbyshire Fire & Rescue Service have an exciting opportunity for a 3rd Line ICT Support Engineer to join their team. Location: Ripley (DE5 3RS) Salary: £46,464 - £53,831 PA Job Type: 2 Year Temporary Contract Hours: 37 Hours, Monday - Friday Close Date: 9th of June 2024 About Us: Derbyshire … Fire & Rescue Service (DFRS) provides a wide range of services, often in partnership and collaboration with others, to the people who live, work and visit the county and aim to achieve excellence in all that we do. 3rd Line ICT Support Engineer - The Role: As a 3rd Line ICT … relevant training - Manage user accounts and access permissions for resources like shared data folders, applications, and devices - Perform other duties as needed to meet service priorities and business continuity requirements 3rd Line ICT Support Engineer - You: - Excellent ICT Problem solving in a mission critical environment - A strong understanding of more »
Express Recruitment are looking for a hard-working professional to join their client’s busy service desk as a Client Service Administrator. In this role you will be required to assist with any administration tasks and build rapport with external contacts on a daily basis, as well as … 30pm Monday to Friday. There is onsite parking available and is a great public transport location. Roles & Responsibilities Take inbound phone calls and handle customer enquiries efficiently Oversee portal management for key clients and accounts Manage email queries coherently and in a timely manner Liaise with Engineers, external suppliers … and 3rd parties Ensure customer portals and email inboxes are monitored daily Improve customerservice experience and build client relationships Skills & Experience Previous strong Administration experience essential Polite and professional telephone manner Previous administrative experience preferred Confident using IT platforms including Microsoft Office Able to build rapport more »
Grimsby, South Humberside, North East, United Kingdom
Future Engineering
Field Service Engineer Grimsby £34,000 - £35,000 Basic + Overtime (OTE £60,000) + Career Progression + Technical Training + Company Van + Door to Door + Growing Company + Package + Immediate Start Earn in excess of £60 '000 in your first year as a field service … engineer and thrive working for a company where you will receive technical development and become a specialist in a great industry. You will be customer facing working for a great company who are recognised as market leaders. This expanding and forward thinking business specialises in providing a high quality … service to customers in commercial industries & due to excessive growth, they are looking to bring on and invest in an additional field service engineer. Significantly increase your earnings with continuous overtime, paid at a premium rate whilst working with a company who will invest in you to become more »
Scunthorpe, Lincolnshire, North East, United Kingdom
Ongo Recruitment Ltd
Job title: Tenancy Officer - Overall Purpose of Job To provide a high quality, customer focused tenancy management service predominantly within a specified geographical area, ensuring efficient and effective management of the Companys housing stock. Driving Licence is essential for this role 12 month position £22, 413.69 p.a. Mon … leave Health Scheme Pension Training and development Main Responsibilities Deal with all tenancy and estate management issues that form part of Ongos tenancy management service such as starter tenancy visits and permission requests. To deal with all aspects nuisance, neighbour disputes and anti-social behaviour and enforce conditions of … Develop and maintain consultation and participation with residents, including representing Ongo Homes at formal and informal resident meetings or as part of estate or service improvements work. Represent Ongo Homes at multi agency meetings relating to tenancy or estate management issues. Highlight emerging issues within communities and on estates more »
Newark, Nottinghamshire, Newark on Trent, United Kingdom
Principal IT
client success through a diverse range of IT and Telecom services. You'll manage a portfolio of key accounts, ensuring that clients receive unparalleled service and support. Your role will be pivotal in identifying new business opportunities, fostering long-term relationships, and delivering customised solutions that meet and exceed … by understanding their needs and ensuring our solutions align with their business goals Strategic Planning: Develop strategic account plans that drive growth and enhance customer satisfaction Sales and Revenue Growth: Identify and pursue new business opportunities within existing accounts, expanding our footprint and driving revenue growth Solution Delivery: Collaborate … ability to articulate complex technical concepts to a diverse audience Problem-Solving: A proactive problem solver with the ability to think critically and strategically Customer-Centric: A passion for delivering outstanding customerservice and exceeding client expectations What our Client Offers: Competitive Salary: Attractive base salary with more »
include understanding client issues, writing client issues into the internal case ticketing system, learning problem solving techniques to solve or escalate these incidents and service requests within the company. This job position is a true entry level job to start your IT career at Thrive. We passionately believe in … Handle overflow for incoming call queue on an as-needed basis Create new tickets for overflow on an as-needed basis Handle technician level service request on an as needed basis Identify variable billing request and seek approval by the Manage Provide daily ticket transfer communications between day shift … and night shifts Provide CustomerService when required based on service Training You will work towards your Information Communication Technician level 3 apprenticeship programme and will receive this qualification once passed and completed the course. Training will be delivered remotely (only the training and not working remotely more »
rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited … Installation of authorised software to end user devices. Hardware and user onboarding, off-boarding and de-provisioning. Essential Skills & Experience: Proven experience in a service desk BAU environment Windows and Mac operating systems Strong troubleshooting and problem-solving skills. Ability to work both independently and as part of a … team. Excellent communication, customerservice and interpersonal skills. Previous experience in a similar role. If you are suitable and interested in this opportunity, then please apply or send your CV directly to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to more »
rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited … Installation of authorised software to end user devices. Hardware and user onboarding, off-boarding and de-provisioning. Essential Skills & Experience: Proven experience in a service desk BAU environment Windows and Mac operating systems Strong troubleshooting and problem-solving skills. Ability to work both independently and as part of a … team. Excellent communication, customerservice and interpersonal skills. Previous experience in a similar role. If you are suitable and interested in this opportunity, then please apply or send your CV directly to philipmeehan@spectrumit.co.uk Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to more »
THE OLD CORN MILL, NEW ROAD, WHALEY BRIDGE, HIGH PEAK, England
TRUSTED IT LTD
off the other technicians in the team. Role Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customerservice Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer Documenting calls on more »
Ashbourne, Derbyshire, East Midlands, United Kingdom
IAP Recruitment LTD
Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers … is not a IT/Tech support related function. Technical Support Team Manager key job details: The ideal candidate will have a passion for customerservice, a strong technical background, and exceptional leadership skills. As the Technical Support Team Manager, you will play a pivotal role in ensuring … that customers receive timely and effective technical assistance, fostering strong relationships and driving customer satisfaction. Technical Support Team Manager key responsibilities: Lead and manage the technical support team, providing guidance, support, and mentorship to team members. Oversee the day-to-day operations of the technical support department, ensuring efficient more »
is desirable, but not essential, training will be provided. You will be responsible for receiving, assisting and directing patient enquiries, signposting to the appropriate service or healthcare professional in a courteous, efficient and effective way. You will also provide general assistance to the practice team and project a positive … and ask to speak to one of our Reception Duty Managers. Main duties of the job Ensure an effective and efficient reception service is provided to patients and any other visitors. Welcome visitors to the Practice and direct them appropriately. Deal with all general enquiries, explain procedures and make … graduate teaching programme in place. We are part of the Rushcliffe PCN and are a high achieving Practice with full QoF and local enhanced service achievements. Free staff parking is available and access to the NHS pension scheme. We will keep job applications for 6 months and if further more »
Northampton, England, United Kingdom Hybrid / WFH Options
UK Inspection Systems Ltd
equipment. In 2018 we established ourselves as a manufacturer with our own Aegis, Fortis and Parvis machinery range, whilst continuing to deliver high quality service support for metal detection, X-ray and static/dynamic weighing systems supplied by other manufacturers. The Role We are seeking a hands-on … Commissioning Engineer to join our expanding manufacturing and service delivery team in a hybrid factory/field role. Working from both our Rushden production facility and remotely at customer sites within the U.K., you would ideally be located in the Northamptonshire area. The role will support pre-delivery … process inspection machinery solutions in readiness to carry out field based commissioning work, with occasional other PPM/maintenance and repair work tasks at customer sites around the UK, predominantly in the London, South and Midlands regions, but with the potential to travel further afield as required. The role more »
Behaviours Training & Qualifications Essential NVQ Level 1/AAT Foundation Level or equivalent experience Experience Essential Data entry experience/administrative experience Finance Experience CustomerService Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such … it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome more »
Diseworth, Leicestershire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Limited
training and upskilling per week... to use on whatever technical skills you desire, whilst supporting this MSP's clients! Are you an enthusiastic, and customerservice focused individual looking to join a dynamic team? This role will give you the foundations to learn and expand your knowledge and … experience as a Service Desk Analyst and progress your IT career. There is continued training and development (averaging 1 day per WEEK), ensuring you acquire technical skills and the opportunity to take on more responsibilities as you develop. You will provide a single point of contact for customers across … You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service. The ideal candidate will have the following skills and experience: Passion for technology Keen to learn new skills and further your knowledge Familiarity more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
for all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customerservice for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers more »
Employment Type: Advanced apprenticeships, Work From Home